Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there!

    Can someone help me, please? I have the smallest paid version. I have 9 different resources. When I am importing the booking details to the google calendar, all the details are there, Name, Email, Phone, all the details importing nicely expect the most important the name of the resource. So the importing process working fine, but in the google calendar the name of the booked resource not visible but everything else yes. Can someone help me please how can I solve this?

    Thank you

    • Hello.
      Please note, the reason why the booking resources title is not exported into the .ics feed, it's because one feed belong to one booking resource. It's means that when you use .ics feed for importing bookings into the Google Calendar or in some other service, you are getting URL of the .ics feed from the Booking > Settings > Sync > "Export - .ics" page that is already BELONGING to the specific booking resource. And thats why Booking Calendar doe snot support exporting of the resource title in the .ics feed content, because one .ics feed belong to specific booking resource.

      Also usually you need to import bookings, in booking.com or in some other services into the different calendars (booking resources), and not import all bookings only into only one resource (calendar).
      Kind Regards.

  2. Thank you for your quick reply but you did not to tell me how can I solve the problem. Should I download the booking manager, and set different URLs for the resources and that's it? In the .ics feed video you have to export to .ics feed file manually every time, so is this going to work with just the simple "add to Google Calendar button" as well?

    • Hello.
      If you are using the "add to Google Calendar button", then at the google Calendar (after click at Export button and redirection to Google calendar), you need to select specific calendar (you need to have more than 1 calendar, of course), relative to the specific booking resource.

      Otherwise you can use the Booking Manager plugin and export via .ics feeds.

      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.
      Kind Regards.

      • Just one more question!
        It cannot be solved that way, just as it works in the sent e-mails the [bookingtype] code automatically shows the booked resource in the email, and if I could add this code somehow to the standards (because there is an option in sync settings "import>Assign event field to specific booking form field. And for example, in the location form, I could add the [bookingtype] field. And this way it would show me the name of the resource? Or is this not possible?

        • Hello.

          Unfortunately, in actual versions it's does not possible. Sorry.
          Kind Regards.

  3. In tis type of shortcode
    [booking-manager-import url='https://www.riparide.com/calendar/ical/2073-olive-cottage-at-hunter-river-retreat?s=oywJrhaXOwYd' resource_id=7 from='today' until='any']
    where I want to use this on multiple resource. So, how I would be able to do that?
    resource_id=7,8 OR resource_id='7,8' OR just id='7,8'

    Please hellp.

    • Hello.
      You need to use 2 shortcodes. It’s does not possible to use several booking resources in one Shortcode.
      Kind Regards.

  4. Hi,
    Is it possible to block days and hours?
    With what version?

    Thanks & BRegard,
    Giuseppe

    • Hello.
      For time slots.
      You can  make the blank  booking  for such date(s) at  the Booking > Add booking page,  to set such date(s) as unavailable.

      In the Booking Calendar Business Small or higher versions you can use “Auto fill” button at the top toolbar in the Booking > Add booking page to make the fast blank booking in 3 mouse clicks. 

      If you need to  set  different available dates for the different seasons, then  it's possible in the  Booking Calendar Business Medium or higher versions.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

      Kind Regards.

  5. Hi there!

    So I tried to export the .ics but even with this technic I still can not see which booking belong to which resource on Google.

    Also if I create different Google calendars for the resources, I still can not see the resource name or ID on non of them, so it's not a solution, or maybe I just did it wrong.

    What is the point of the sync if you can not see the most important data on it? Must be a solution somehow.

    • Hello.
      You are having misunderstanding.
      Booking Calendar does not export title of booking resource into the ics feed or to Google calendar at all.

      But when you get the url of the ics feed at the Booking > Settings > Sync > “Export - .ics” page you can see the Name of the booking resource.
      So in other words each different url of ics feed relative to the different name of booking resources at the Booking > Settings > Sync > “Export - .ics” page.
      Right ?

      Now when you open the specific calendar and try to import .ics feed you are using the specific URL for this ics feed. And this url is always the same and because of that it’s relative to the same booking resource (from the Booking > Settings > Sync > “Export - .ics” page).

      That’s why when you import specific ics feed you know that it’s importing bookings from the specific booking resources.

      May be issue relative that you do not have enough number of calendars at the Google calendar.
      You need to have as many different calendars in Google Calendar as many booking resources you are having in the Booking Calendar.

      Kind Regards.

      • Clear. Great support thank you very much for your help!

        Next issue, I am trying to set a minimum required phone character number, why is this code not working: [text* phone 11/11] So what I would like to achieve that when somebody type accidentally less than 11 characters the form does not allow it. Is it possible?

        Many thanks

        • Hello.
          You can validate booking field as Phone number, or even any Digit number field that support only specific number of digits to enter.
          Its require to configure shortcode in booking form field with CSS class like validate_digit_8 or validate_digit_10
          Example:
          [text phone class:validate_digit_8]
          Kind Regards.

  6. Hi there,

    I have two different types of resources and I'd like to manage them on my customer form with only one appearing calendar.
    I'd like them to select the date a unique calendar, and in the form, make them choose how many of each resource they want to rent.
    With existing tutorials, I found (below) how to show 2 calendars but I'd like that the selected date would enter in the reservation of both of my two resources

    May you please help me ?

    Here an extract of my form :

    .flex_container { display: flex; flex-flow: row wrap; justify-content: space-around; }
    .flex_item { flex: 1 0 auto; }

    [calendar]
    [calendar id=85]

    Nombre de canoës :[select* nbcanoe id:67 "0" "1" "2" "3" "4"]

    Nombre de kayaks :[select* nbcanoe id:85 "0" "1" "2"]

    Réservation en cours pour le : [selected_short_dates_hint]
    Coût total : [cost_hint]

    • Hello.
      Sorry it’s does not possible to create 2 bookings with shaking only one calendar.
      Kind Regards.

  7. Hello there;
    First of all, sorry for my bad English. Google translate.
    When I install the plugin (BL) on the Houzez theme, the plugin locks the optional fields in the form fields. It is getting better when I deactivate the plug. I ask for your help.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Kind Regards.

        • Hello.
          I can suggest that its can be conflict with bootstrap library loading.

          Please note, Booking Calendar is using Bootstrap library 3.3.5, if your theme or some other plugin is using other (older or newer) version of bootstrap so then possible an issues.

          You can disable of loading Bootstrap library in Booking Calendar at front-end side. But in this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.

          Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel
          Kind Regards.

          • Tekrar merhaba;
            teşekkür ederim. Bir kaç sorum daha olacak. Temanın ( houzez ) search kısmına, pluginin search kısmını entegre etmek istiyorum. Bu mümkün müdür? Yani pluginin search alanlarını, temanın for rent kısmında bulunan search alanlarının içerisinde gösterebilmem mümkün müdür?

  8. So... If I configure 30min time slots for my booking system, can the user select multiple 30min time slots?

    • Hello.
      No, it is not possible.

      But you can use start time and duration of time fields. And duration of time can contain 30 minutes, 1 hour, and so on...
      Kind Regards.

  9. Hi,

    I have purchased a Business Medium SingleSite version of Booking Calendar in 2017 with this email address : {CUTTED}
    I'm not using this email address anymore and have no way to get it back.
    So I can not connect to my personal space to update my plugin.
    I can not find my order number as well as I have no access to my email address.
    How can I connect to my personal account to update if I don't have my email and order number ?

    Plugin infos that I bought :
    Business Medium SingleSite 7.1
    Type: Business Medium
    Used for: 1 website
    Date of purchase : 17.04.2017
    Email address used for the purchase :{CUTTED}
    Website on which the plugin is installed : {CUTTED}

    Thanks for help !
    Florence

    • Hello.
      Email with instruction was sent to your email address.
      Kind Regards.

  10. Hello!
    I purchased Booking Calendar Business Medium (single site usage) in April 2018 – it was working great for a long time (thanks a lot for your great work).
    But somehow, since a few weeks the calendar is no longer visible above the booking form on our website and booking is no longer possible.
    We didn’t change anything on the site, only did some updates (Word Press, Themeco X, Cornerstone, …)
    Thanks for your help!
    Best, Jonathan

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

      • Awesome! Thanks a lot.
        I just purchased the latest version. Now everything is working great again.
        Thanks a lot for your support and the great product.
        Best wishes!