Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Thanks for that clarification.

    Where do I change the attributes for links contained in the e-mails? You use red and underscore to mark them in the mails. The rest of my site uses light blue, bold and no underscore.

    I have been following your instructions to fix the error where the [deposit] vas not calculated unless I chose to show reservation details together with the payment form. It now works nicely. What happens when you release the next update? Will my corrections be overwritten by the new code of the update?

    Kind regards

    • Hello.
      1) Usually it's depend what email application do you use or checking emails and from the email template at the Booking > Settings > Emails page in the "Email Style" section, you can find URL where you can override the template. But all such fixes you can do only at your own risk. Also such fix will not be exist in future updates of plugin.
      Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Please check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

      2) If you was mean this issue: "..Issue of not updating deposit and balance cost for the booking, if activated this option "Do not show payment form, after submit booking form...", then this fix will be available with next update of Booking Calendar. And you do not need to make this fix again.
      Kind Regards.

  2. HI
    when a booking is made say 29 Dec to 3 Jan (so nights: 29, 30th, 1st, 2nd) so, 4 nights - the order says 5 nights.
    How can i fix this?

    • Hello.
      It’s 5 days and 4 nights.

      So you need to use shortcode for the nights number showing.
      [nights_number_hint] - Number of selected nights. Example:2
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  3. Hi,
    I have a premium version of booking calendar but it gives me the message:
    Warning! Booking calendar for this booking resource are already at the page.
    In my booking form it won't let me select a resource from the dropdown. I want a selector to appear and depending on the resource that is selected change the calendar. I don't want multiple calendars to display.

    Thanks

  4. How can I add a field to the form so that they send me an attachment?

    • Hello.

      Unfortunately, Booking Calendar does not support the upload or attachments during the booking process. Sorry.

      If you need that visitor upload some file during the booking process, then please configure in the email template (that sending to the visitor, after the visitor made the booking) some link to the secret page, where there will exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for the ability to upload files by your visitor.

      Kind Regards.

  5. Hi,

    I order the medium business single site licence on Monday and I have not yet received the email how to update my wordpress site. Please can you advise what to do?

    thanks

    RIchard

  6. Hi,

    I am user your plugin for boatrental. The firm is closed on saturdays. People can not rent a boat on saterday or bring it back on saturday (in short no checking in or out on saturday), but it is possible to rent a boat from friday to sunday for example. I can set that the the starting day of the series of days cannot be on saterday, but can I also set that saturday cannot be the end day?

    • Hello.
      It's possible to configure such type of days selections in the Booking Calendar Business Medium or higher versions.
      Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection

      You can configure the number of days to select for each week days, and you just need to exclude the number of days to select that ended with Saturday for each weekday.
      For example for Monday, you can define selection as "1-5,7-12,14-..."
      Kind Regards.

  7. Hi there,
    Is it possible to crreate an account after every bookings?

    Many thanks for your help

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

  8. I need to add fixed costs per booking. For example cleaning costs, but I am not able to get it added anywhere.
    I am using the business medium version

  9. Hi, I am using the system a little different than for rooms or hotels, we have the Booking Calendar Business Medium version.
    I run a photography business hiring out a photo Booth, my question is what would be the best way to set up a hire function for hours.

    Example, we hire out for 1,2,3,4,5 etc hours at a time so would creating a different calendar for each be suitable and if so how would I make all the other calendar blocked out as not available as I only have 1 resource.
    So someone books the booth for 2 hours on the 12th is it possible to mark all the other calendars as not available during that time.

    Maybe there is a better way of doing this I'm not sure.

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

  10. Hi. I am on the Business Medium version.
    I want to understand, how to correctly use VALUATION DAYS and COST PER NIGHT settings together to apply discount to NIGHTS, not DAYS?
    I am explaining the issue below in more details:
    First, I set “Cost per day” = 100 Eur.
    Then, I set the Valuation days setting to “From 3 days = 50% from the cost of 1 day”.
    • When I book 2 days from 01-07-2021 to 02-07-2021, I see cost, calculated by the system, equal to 200 Eur (100 Eur for 1st day and 100 Eur for 2nd day). It is correct.
    • When I book 3 days from 01-07-2021 to 03-07-2021, I see cost, calculated by the system, equal to 250 Eur (100 Eur for 1st day, 100 Eur for 2nd day and 50 Eur for 3rd day). It is correct.
    • When I book 4 days from 01-07-2021 to 04-07-2021, I see cost, calculated by the system, equal to 300 Eur (100 Eur for 1st day, 100 Eur for 2nd day, 50 Eur for 3rd day and 50 Eur for 4th day). It is correct.

    But, when I change Cost setting to nights instead of days, then calculations start to be wrong.
    So, first, I set “Cost per NIGHT” = 100 Eur.
    Then, I set the Valuation days setting to “From 3 days = 50% from the cost of 1 day”. I would set nights instead of days in this setting, but there is no option to select nights.
    • When I book 1 night from 01-07-2021 to 02-07-2021, I see cost, calculated by the system, equal to 100 Eur (100 Eur for 1 night). It is correct.
    • When I book 2 nights from 01-07-2021 to 03-07-2021, I see cost, calculated by the system, equal to 250 Eur. I assume it is WRONG. It must be 200 Eur (100 Eur for 1st night and 100 Eur for 2nd night)
    • When I book 3 nights from 01-07-2021 to 04-07-2021, I see cost, calculated by the system, equal to 300 Eur. I assume it is WRONG. It must be 250 Eur (100 Eur for 1st night, 100 Eur for 2nd night and 50 Eur for 3rd night).

    So, once again, the question is:
    How to correctly use VALUATION DAYS and COST PER NIGHT settings together to apply discount to NIGHTS, not DAYS?

    • Hello.
      It's restriction how is working "Valuation days", if you have set cost per 1 night and last day of selection have some value in "Valuation days" (in our case, it's 50%). So in this case, the last selected day cost will not be equal to 0.

      To resolve this issue, you need to configure the "Valuation days", like this:
      From 3 to 99 days = 50% for each selected day For LAST day = 0 $ per 1 day

      Where "LAST" - its reserved term that defining last selected day.
      Kind Regards.