Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I'm using the Small Business calendar for daily reservations on a fishing charter. A couple questions:

    1. We have 3 time slots: 6-noon (morning half day), 1pm-7pm (afternoon half day), and 6am-2pm (full day). When someone reserves the "full day" it is displaying on the calendar as partially reserved. Any way we can make those reservations display as totally reserved?

    2. What is the best practice for blocking off a full day that is unavailable for reservation (i.e. the boat needs repair, weather closure, vacation, etc.)? I see the Medium License has the option for seasonal availability, but what is your suggestion if we are unable to upgrade to that license?

    Thank you in advance!
    Julie

  2. Hi

    I'm interested to look further of using your program.
    Can I know does this booking program has time filter?
    We would like to set a fix set of time for tuesday to sunday. and certain extra time slot for weekend as we have extended hours on weekend. If there is not time filter, is there a way to configure the way i mention?

  3. Hello Booking Calendar,
    I bought this plug in some months ago and today I want to change my current theme on wordpress for DIVI but I want to keep my booking calendar plug in with all my parameters in. How have I to manage that please? Thx

    • Hello.
      Settings and bookings of Booking Calendar does not depend from your active theme. So after switching to new theme all settings from Booking > Settings pages will be the same.

      Only you need to recheck about inserting the Booking Calendar shortcode into the pages. Sometimes themes have own interface for editing pages.

      Booking Calendar use standard WordPress way to insert the Booking Calendar shortcode for showing booking form or availability calendar. Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      Kind Regards.

  4. Hello!
    The working hours of resource are 08:00 to 16:00.
    I created a calendar to book those hours with Starttime and DurationTime (max of 3hours).
    The problem is...if a put a Starttime of 15:00 and a DurationTime of 3 hours (finish at 18:00), i can book, but my resource is suposed to be closed!
    How can i solve this.

    Thank you in advance!!!

    • Hello.
      In this case you need to use “start time” and “end time” fields in your booking form (instead of duration time field there).
      Kind Regards.

      • Ok, but in that way, the user can not book 3 hours in one time?

        • Why, not?
          If visitor select start time 15:00 and end time as 18:00 so then visitor will book 3 hours in a row from 15:00 to 18:00
          Kind Regards.

  5. Hi,
    I am using the business medium version and want to change the font size of the price that displays in the calendar. Is this possible? It is very hard to read.

  6. Hello,
    We bought the personal version and only want to show the calendar on each page for each resource.

    In the free version you had a "Show" option. but in the personal paid version it is not there and people can book from the site. We don't want them to do that. We just want to show the days that the properties are already booked.

    How do you do this in the personal version?

  7. E-Mails not sending to ADM or customer; worked before I installed the recent updates. Have tried the SMTP plug ins and it is still not working.

    WordPress 5.2.2
    Personal SingleSite 8.6
    31.08.2019

      • Thank you, although I have done all of that. The e-mails were sending before the update, and all other emails are sending from my website. I've tried other SMTP plugins, and it still isn't working. Again I can email users from my website, so I don't think that is it.

        Any other suggestions?

        • Hello.

          If the "WP Mail SMTP" plugin was not help, try to use some other SMTP plugin.
          Please try to install this Post SMTP mailer (support: https://wordpress.org/support/plugin/post-smtp/ ) and test it.

          But you will be need to contact support of such specific plugin about any issue of configuration of settings mail plugin and sending or receiving emails.
          Because after that all emails is sending through such plugins.

          Otherwise, please recheck your error.log and mail.log in your server configuration, about any relative errors.
          If you having troubles with checking these files, please contact support of your hosting company about this.

          Kind Regards.

  8. Hi,
    I have the medium business version and am it for booking a guest house with customers arriving on either Monday, for four nights, Friday for either seven or four nights and some weeks only available for seven night bookings.

    I have the cost default set to an amount (£100). I have set seasonal filters as the daily rate changes throughout the year and have applied advanced costs. The price changes are appearing on the dates.
    I have set the start days for specific days of the week.
    The specific days selection as follows: 4,7,11,14,21
    I have set the deposit to be 25% if more than 30 days in advance.

    How do I only allow 7 day bookings in, say, 1st-28th August?
    When I do a dummy booking, the deposit amount comes out at 25%of the default daily cost , i.e. £25, not 25% of the booking.
    Finally, something has happened so I can no longer select the days. Te date turns green when I try to click it but they won't select at all.

    I am grateful for any pointers in the right direction.

    Thanks

    There was an issue that when I selected the dates is

  9. https://chicoryeventcenter.com/calendar/
    This page is having the problem of 'Calendar Loading'. I only have 1 calendar code but the form and the calendar are not showing. I only want the calendar to show, not the form, and I am using this code:
    [bookingcalendar type=1 nummonths=1 startmonth='2019-08']

    what am I doing wrong?

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  10. Hello

    I have a problem with exporting my calender to Booking.com.
    I have seen your youtube video https://www.youtube.com/watch?v=ErxzWuJBoIo but when i came to the point of writing URL (/wpbm.ics) for generating the .ics feed, I came to a 404 'not found' page when I tab 'open in new window'

    I do have both 'Booking Calender' and 'Booking Manager' plugin, i have tried to deactive all unecessary plugins, and my PHP settings look like this: https://prnt.sc/p3x9ya

    Kind Regards.

    • Hello.

      Please open the Booking > Settings > Sync > "Export - .ics" page and be sure that there you have to specified URL for exporting .ics feeds with one level of depth

      For example: http://server.com/ics/my_resource/

      or if its not work try to set it as this URL

      http://server.com/ics/my_resource/wpbm.ics

      Otherwise Please recheck your error.log in your server configuration, about any relative errors.
      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Thank you.

      • Hello again

        It dosn't work at all.
        I have tried your URL example /ics/my_resource/wpbm.ics and I still get a 404 Not Found page.

        As you can see, my error log from my hosting company look like this, I have tried different URL's https://prnt.sc/p4rofb

        What to do?

        Kind Regards

        • Hello.
          1) Probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

          2) Otherwise it’s seems that at the sever side configured some restriction for do not ability to get generate feed. Please note that ics file generated by php file, it’s does not physical file at your server. To resolve this issue you need to contact support of your hosting for rechecking sever configuration.
          Kind Regards.

          • Hello again

            I have tried to deactivate all of my plugins, except "Booking Calender" and "Booking Manage" and tried another WordPress theme - nothing work.

            Is there a way you can log in securely to my page and check if everything is as it should be?

            Kind Regards