Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Need help with this error:

    "Email had not sent. Some error occuered.",

    Console error:

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.
      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/
      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.

  3. We're having troubles with the return URL after the payment. The user is not recieveing any confirmation e-mail and after paying they're redirected to an unfound page, although all the fields in the system are filled correctly. Can you help us?

    • Hello.
      1) Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      2) Please note, stripe integration require correct configuration of the [booking_edit] shortcode.
      Check this FAQ instruction how to configure it: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Be sure that you have configured URL to exist pages at the Booking > Settings > Payment > (Activated payment system) page - "Success URL".
      Kind Regards.

      • We've tried everything and still the visitor is not recieving the e-mail. We try to send a test e-mail and this goes well. But after the payment, the visitor does't recieve a confirmation e-mail (even though the configuration of e-mails is correct) and also Booking Calendar doesn't recognise the payment of stripe, although we've recievet the payment in stripe. Can you help us, please?

        • Hello.
          1) Booking Calendar is sending emails just after creation of the new booking or if you approve the booking. But does not send it after payment.

          If you do not receive the emails at all then install some smtp plugin.
          Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins. ~ Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ ~ The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.

          2) What exactly issue do you have with Stripe right now. Please send screenshot of this issue and send configuration of Stripe from the Booking > Settings > Payment page. Send the link to your page with booking form, where you are having the issue.

          Thank you.

  4. Hello,

    How can I modify an entry when there is other reservation the same day.

    It's impossible to unselect days whom are blocked by another reservation...

    PS: I'm working with a unique ressource

    Thank you

  5. Good afternoon,
    We have de Multiuser Singlesite 8.7.8 version and are encountering following problem:

    When doing a search from the plugin search form, when we select an entry date and an exit date (both using the corresponding shortcode - [search_check_in] and [search_check_out]), the search results show resources that already have a reservation made for that date range. It also happens, sometimes (not always), that it shows resources on dates that are not even available for booking.

    Thank you in advance for your help.
    Regards,
    Carlos

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Be sure to use latest update of Booking Calendar.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

  6. A new approved booking is showing in the "Booking Listing" view, but not in the "Calendar" overview of the plugin. Other bookings are displaying correctly on the calendar - any idea why this would occur? I've disabled WP Rocket already to verify not caching related.

    • Hello.

      Please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  7. I have an urgent and major problem, I think we are on the business medium
    Availability is showing correctly on desktop versions, but on mobile it is not - I've made changes to the availability, even removed a resource and yet it still shows on mobile view.
    Please please help.

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Thank you - I don't have any of those, and I've even deactivated most of the other plugins.

        • Hello.
          Probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          • But surely if it has worked for 10 months and I deactivate plugins then other areas of the site won't work or look correct?

            • Did you try to clear the browser cache in your mobile devices, before testing ?

              Otherwise contact support of your hosting to check about any cache system at the server that can be reason of this issue.
              Thank you.

              • Thank you, I haven't cleared my mobile cache as I have customers booking on.

                I will speak to the host, but I've just seen this message on resources

                Warning: Invalid argument supplied for foreach() in /home/customer/www/camp4champs.co.uk/public_html/wp-content/plugins/booking.bm.8.7.6/inc/_bm/admin/page-seasons.php on line 1568

  8. Hello.
    We don't have any cache plugin.
    In the booking list page, at data collumn (first name, last name, email...), there are two fields that are empty (check in date and check out date), but in the last collumn (booking dates) dates are set correctly.

    Could be that the problem?
    Regards

    • Hello.
      Please recheck that you have correctly configured the "Content of booking fields data" form at the Booking > Settings > Form page at the bottom of the page.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Otherwise send your configuration of the booking form and "Content of booking fields data" form. Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  9. We purchased booking calendar 6.2.2 for our website apartamentosmaresol.com, it worked fine until now, it shows a paid update and our calendar vanished, it shows at the left bar 4 new reservations we click it says nothing to show, can you help us with it?

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.1
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  10. Hi,

    I have a few quistions for my booking system (Business large version 8.8 ):

    1. When someone has booked a boat for 100 euro (and in our case pays 25% upfront) and later want to change the object for a boat of 110 euro you do not see a change in price. Is it possible to fix this?

    2. Is it possible to mark bookings when people have checked in? In the booking list I see the option mark as onread, or mark as read but when is do this I see no changes. Or maybe it is possible that when people checked in / payed the total amount, the color of the booking changes.

    3. is it possible to change the order of the field in the booking list. In the calander It's possible to change this, but can I change it in the booking list? Now you see first name first and I want last name first. And maybe set it in alphabetic order