Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello knowledgeable and helpful people! 😉
    We are running WordPress version 5.7 on FastHosts (UK).
    The only Plugins are Booking Calendar and Limited Logins.
    The theme is Twenty-Twenty with very little customisation.
    I have searched the forum archives, and didn't find my precise question:

    We have website booking form with Time Slots displayed as Time Picker (instead of dropdown).
    My question is, can we allow the website visitor to select multiple time slots?

    I know that we can use Start/End/Duration Time instead, but that comes with a different set of issues...
    I can also see how to change the Time Picker UI behaviour by modifying the JS, but I would rather not...
    Thanks very much,
    Jann

    • Hello.
      Unfortunately it’s does not possible to select multiple timeslots in the Booking Calendar. Sorry.
      Kind Regards.

    • Booking Calendar Small Business Version (Single Site)

  2. Buenas tardes, me parece excelente este plugin pero tengo un pequeño problema: no coincide la hora que se escoge para la consulta con el informe que se ve en el mail de confirmación o cualquier mail.

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      You need to deactivate this option “ Use localized time format”, at the Booking > Settings General page in Booking Admin panel section. This option useful only, if you have issue with translation of time format. If you activated this option, at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

  3. Please explain what this Booking Calendar message means....

    "Update failed: Update package not available."

  4. Hi,

    We are a looking to get the Plug-in for a school. We think we will need 1500 calendars. We also want to divide the overview calendars in some division

    1) Books boxes
    2) Albums
    3)Repertory
    3.1 First Grade
    3.2 Second Grade
    3.3 Third Grade
    3.4 Fourth Grade
    3.5 Fifth Grade

    We really think the Plugin could fit our needs, but we really need to know if our WordPress webstie can handle 1500 and if the overview calendars can be flexible with multiple level of catagorization.

    Thank you very much.

    • Hello.
      It’s possible only if you will have the different calendars at the different pages.
      Also in calendar overview it’s does not possible to show such large amount of booking resources. Sorry.
      It does not support categories in the Calendar overview, as well. Sorry.
      Kind Regards.

  5. Hi,
    is it possible to change timetables based on specific day of the week?

      • Hi again.
        Thanks for the answer.
        If I bought the Business Small version, is it possible to upgrade to the Business Medium version?
        Kind Regards.

          • Hello again.
            I'm really sorry to ask this, but I don't understand.
            I have the single site use with the business small version.
            "The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions."
            So, 149,40$ - 89,40$ = 60$ and +20$ should be 80$.
            In the upgrade page it's 120.00$
            I'm probably missing something. Again, I'm sorry to ask.

            • Hello.
              Usual upgrade cost based on the costs of the versions without any other additional discounts.
              Please contact support @ wpbookingcalendar.com for getting additional discount for your upgrade.
              Thank you.

              • Oh okay. Thank you so much for the answer.
                I'll contact the support.
                Thank you again.

  6. Hi,

    we are looking for a payment tool to be used with WooCommerce, that lets us collect the payment details of a customer, but only charge him after an event/he returned an item (e.g. in order to add a fee in case something got damaged).

    Is that possible with your plugin?

    Best
    Aron

    • Hello.
      Unfortunately, no. Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Hi there,

    Its possible to hide pending booking enquiries in List View, but can the same function be applied to Calendar View so I can hide pending Enquiries and only see Approved Bookings?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

  8. Hi there,

    Previously, I was able to customise the email notifications so that the email came from the person making the booking. This doesn't seem possible in the latest update unless I am missing something. Can anyone advise on this?

    Thanks,

    Ross

    • Hello.
      We have not changed anything relative to emails in latest updates. You can configure the emails at the Booking > Settings > Emails page.
      Kind Regards.

  9. the calendar is loaded but when you click on the reservation, only the wheel spins and the reservation is not made
    Version calendar 8.8.1
    Version word press 5.7

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  10. Hello,

    I have some issues concerning the search tool and calendar in the booking form.

    In the settings I have set the possibility to book 4, 5, 8, 11, 12 etc days (screenshot 1: https://ibb.co/2skDGtr), with startdays monday and friday.

    When I use the search tool, I can check other selection of days. For example a range of 6 days (screenshot 2: https://ibb.co/VpqsZ7s) which should not be possible. When I want to book these 6 days, I get screenshot 3:(https://ibb.co/qmwxgMZ) the calendar shows the 6 days I have selected, but the check out hint date is 5 days.

    Furthermore I can select the following in the calendar in the booking form, which should not be possible:
    Screenshot 4 (https://ibb.co/bKvtptz): I can book 3 days, but calendar shows me 4 days. I am not allowed to book 3 days.
    Screenshot 5 (https://ibb.co/YhjTPgk): I can book 7 days, but calendar shows me 8 days. I am not allowed to book 3 days.

    Could you please advice on how to solve this?

    • Hello.
      To disable selection of the dates in the calendar, after redirection from the search results, please make this fix.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/js/biz_l.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ********************************

      function setDaySelectionsInCalendar(){

      ********************************

      and replace it to this code:

      ********************************

      function setDaySelectionsInCalendar(){
      return false;

      ********************************

      Please do not forget to clear browser cache before testing these changes.

      Kind Regards.

      • Hello,

        This doesn't work. Though it is not my biggest problem. What I really need to get solved is this:

        The biggest problem is that it is possible to select other dateranges in the calendar in the bookingform than I have set to be allowed. Guests can book 6 days, allthough I have set 4, 5, 8, 11 etc. days. https://ibb.co/2skDGtr

        I can select the following in the calendar in the booking form, which should not be possible:
        Screenshot 4 (https://ibb.co/bKvtptz): I can book 3 days, but calendar shows me 4 days. I am not allowed to book 3 days. Still guests can fill out the form and book 3 days, which I do not want.
        Screenshot 5 (https://ibb.co/YhjTPgk): I can book 7 days, but calendar shows me 8 days. I am not allowed to book 7 days. Still guests can fill out the form and book 7 days, which I do not want.

        Hope this can be solved.

        • Hello.
          First of all selected dates in calendar it’s NUMBER OF DAYS that possible to selects and not the nights.
          In your screenshot #4 is secured 4 DAYS, and that what you have configured at the Booking > Settings General page.
          In your screenshot #5 is secured 8 DAYS, and that what you have configured at the Booking > Settings General page.

          • Hello,

            I know, the secured days in calendar is correct, but I still can click for 3 days and 7 days and book this. Please see the check in and check out dates below the calendar, this does not match.

            Screenshot 4: check out in calendar is 19-07, but I have clicked on 18-07 and that is what is selected as check out date below the calendar and what is booked.
            Screenshot 5: check out in calendar is 23-07, but I have clicked on 22-07 and that is what is selected as check out date below the calendar and what is booked.

            • Hello.
              Please use the correct days hints at the Booking > Settings > Form page. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

              Use this shortcode [check_out_date_hint]

              instead of this one: [check_out_plus1day_hint]

              Other possible shortcodes:

              [check_in_date_hint] - Selected Check In date. Example:11/25/2023
              [check_out_date_hint] - Selected Check Out date. Example:11/27/2023
              [check_out_plus1day_hint] - Selected Check Out date. + 1 day Example:11/28/2023
              [start_time_hint] - Selected Start Time. Example:10:00
              [end_time_hint] - Selected End Time. Example:12:00
              [selected_dates_hint] - All selected dates. Example:11/25/2023, 11/26/2023, 11/27/2023
              [selected_timedates_hint] - All selected dates with times. Example:11/25/2023 10:00, 11/26/2023, 11/27/2023 12:00
              [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2023 - 11/27/2023
              [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2023 10:00 - 11/27/2023 12:00
              [days_number_hint] - Number of selected days. Example:3
              [nights_number_hint] - Number of selected nights. Example:2