Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I am using Booking Calendar Version Business Small SingleSite 8.4.1.

    A Guest has made a reservation between two dates (Nov 5-6). After they submit they realize they needed one more night. Before it is Accepted the Admin tries to modify the dates (Changed to Nov 5-7) and confirm the booking. When the Modify form is open you can select the new Arrival and Departure dates on the calendar as normal (Nov 5-7), however when the booking is saved and the Modification email is sent it only shows the original dates (Nov 5-6).

    Please help.

    • Hello.
      1) Please update your version to the latest update 8.6
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      2) Please open the Booking > Settings General page and be sure that this option "Set check out date as available" at the calendar section was unchecked.
      3) Also please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  2. I am using the business medium. I setup seasonal filters to change the rates for certain times and all the 2019 dates show up fine but the 2020 dates don't correspond to the filter. The calendar is at https://southbeachpenthouse09.com/reserve - I did the same exact thing for 2020 as I did for 2019. In the list of filters it shows all the dates as 2020 so I know I did it right.
    Here is an example:
    14 -
    600
    $600.00 / day May 1-27 Mon-Thurs May 4, 2020 - May 7, 2020, May 11, 2020 - May 14, 2020, May 18, 2020 - May 21, 2020, May 25, 2020 - May 28, 2020
    It is enabled.
    It shows as 550 in calendar.
    Any help is appreciated.

    • Hello.
      1) Please be sure that you have Enabled that other "Rate" for 2020 season filter at the Booking > Resources > Cost and rates page.
      2) Also please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      3) Otherwise please send screenshot of full page of your rates configuration and please send the link to your page with booking form, where you are having the issue (I can not open this page https://southbeachpenthouse09.com/reserve its show "Server was not found" error).

      Please send all this info to support @ wpbookingcalendar.com

      Kind Regards.

      • Thank you for the help once again. I am all set.
        Stephen

  3. Hi

    I purchased a personal version of the Booking Calendar. Is there an option to let visitors choose preferred start and end time for a booking room instead of offering them pre-defined time-slots?

    If this is not possible, can I get a refund please?

    Thanks
    Sammy

    • Hello.
      Its possible to use start time and end time selection in the Booking Calendar Business Small or higher versions.

      Please contact support @ wpbookingcalendar.com for getting additional discount for upgrade to Booking Calendar Business Small version.

      In Booking Calendar Business Small version you can use one "timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode. Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  4. Hi,

    I'm not sure if my configuration with Google Calendar is wrong but although I can make an appointment using the plugin fine it isn't showing on my actual Google calendar, just with the booking plugin calendar. Have I missed something?

    Thanks for your help in advance!

    • Hello.

      Please note, export bookings can work only through .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  5. the form doesn't control if you select an endtime before that start time before click in send Form?

    • Hello.
      Sorry, I do not sure that clearly understood you. Can you explain more detail about your issue and send the link to your page with booking form, where you are having the issue.
      Thank you.

      • I'm talking about time selection with Starttime and Endtime. I would like to control that if a select a Start time (15:00 for example), i will can not select a time before 15:00 in the Endtime.

        • Hello.
          1) Its possible to use start time and end time selections in the Booking Calendar Business Small or higher versions.
          Example of configuration at the Booking > Settings > Form page:
          Start time: [select starttime "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "18:00"] End time: [select endtime "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "19:00"]

          2) Of course if you select only one day, and select start time as 15:00 and end time as 11:00 system will not allow to submit such booking. Its will show warning, while you try to submit new booking.

          But its does not possible to prevent of such selection. Sorry.
          Kind Regards.

  6. Hello, I want to be able to make reservations for example up to a maximum of rooms, for example if in my hotel I have 2 rooms I can make the reservation up to 2 rooms. How could I do that?

    • Hello.
      Its possible in the Booking Calendar Business Large or higher version.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  7. Hello!

    In the logs of the webserver I see this:
    [Wed Sep 11 17:25:13 2019] [error] [client 80.153.0.0] PHP Warning: Invalid argument supplied for foreach() in /home/www/doc/mydomain.net/wp-admin/includes/plugin.php on line 1638, referer: http://mydomain.net/wp-admin/admin.php?page=wpbc

    Do you have any idea what may cause this?

    Version 9.Business.Large.SingleSite.8.3.2 / WordPress 5.2.2

    Best regards,
    Jan

      • Isn´t there any other solution to find out where there the problem is? I´ve made some changes to the script because I needed a separate e-mail to inform a cleaning service when a room is booked.

        Best regards,
        Jan

        • Hello.
          Its hard to say, because that warning relative to WordPress file (../mydomain.net/wp-admin/includes/plugin.php), and not the specific file in Booking Calendar.
          Its even harder to find issue, if you was made some customization in the source code.

          Disclaimer.
          Please note, if you was modified the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  8. Hi,

    Once a month we have a course day and you can register for it. How can I select 1 day per month within the booking system? The only thing that can now be, for example, all Thursdays. But I only want to offer 1 Thursday per month

  9. Hi, I have version 8.6 the free edition. I'm using the calendar for restaurant reservations and so far I'm very happy with it.

    Now, I would like to block certain days for reservations. However these are not recurring days but one-time incidents.
    Is this possible and if so where can I do that?

    Kind regards,

  10. Hi,

    I use Divi, and the free version of WP Booking Calender. I try to get active locale (language) on a certain page, from where visitors can submit a booking?

    My goal:
    Everything in the form should be in English. So far so good... Yet the send button is in Dutch... this needs to be in English as well.

    Page:
    http://staging.morpheus.amsterdam/bb-morpheus

    On this page it is not clear to me where to put the javascript.
    https://wpbookingcalendar.com/faq-category/translation/

    I have to open the Booking > Settings > Fields page and add to the booking form this shortcode and JavaScript code. I really can't find where...

    Then I need to add to the shortcode "Content of booking fields data" form to the fields page. This is supposed to be at the bottom of Booking > Settings > Fields page.

    Can somebody help me telling me where to actually put the javascript code and short code via printscreens?

    Best, Chris