Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. MultiUser Singlesite 8.8.1
    Is it possible in a season with a minimum stay to override this in case there are less days available? Imagine we have a minimum stay of 7 days, but right now we have several blocks of only 4 days available, so it is not possible to book these 4 days.

    Looking forward to your reply,
    Carlos

  2. Hi!

    I am trying out the plugin to see if it is OK for apartments. So far it seems great!

    However, I have spent last few hours troubleshooting one issue and I cannot solve it:

    Everything is yellow, marked as "Pending". I cannot get the form to work unless I check "Show pending as available", which probably isn't the best solution.

    Maybe this is due to the fact that I have tried to sync AirBnb through the Booking Manager plugin, but probably not, because time slots are not "Pending" in AirBnb.

    What should I try to do next?

    Thank you!

    • Hello.
      By default if you try to import the bookings from other source such bookings will have pending status. You can approve all such bookings in the Booking Listing page or in Calendar Overview page in admin panel. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      Also in the Booking Calendar Business Small or higher versions you can activate to auto approve the bookings that will import from ics feeds. You can activate this option at the Booking > Settings General page in auto approval / cancelation section. It will work for future bookings import.

      Kind Regards.

  3. Hello!
    we need a specific example on how to configure the advanced days selection for following case:

    we want a minimum stay of 7 days during high season. But we also want that if in high season, there are less than 7 days available, the customer can choose 5, 4, 3... days. Right now this is not possible. Please provide an example.

    Regards,
    Carlos Flores

    • Hello.
      Such condition:
      if in high season, there are less than 7 days available, the customer can choose 5, 4, 3... days
      does not possible in the Booking Calendar plugin.

      Instead of one high season, you can configure the several high seasons that does not intersect each other, like “High season 7 days” or “ High season 3 days”, etc...

  4. Hello,
    I have a problem with the checkboxes and the booking button. It does not let customers select these checkboxes to accept data protection. We haven't touched any of the forms and it stopped working. Can you help me? Thanks.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      And send configuration from the Booking > Settings > Form page.
      Thank you.

  5. Hi
    I recently received purchasing confirmation of your plug-in on May 6, 2:22 pm.

    I bought the Business Small (Single Site) license in order to integrate bookings into my 1CRM. Initially, sync worked but then I have been exploring 'how-to' build my form. At first, I did so within WordPress functionality. But my preference is to do so with Elementor which I use to build my website. I've asked 1CRM to look into the sync issue.

    However, I believe it may be due to discrepancies of form in admin versus the one on the booking page. So, the purpose of this email is to ask about the correct shortcode. Prior to reaching out, I did as you ask to review FAQ, look at the videos, and attempted to understand your documentation.

    I am seeking the shortcode for a one-month calendar on the left, the input form on the right with the default resource: Free Consultation. And below the calendar, I wish to display available time slots for the day 8 am to 6 pm, 1-hour slots.

    May you please provide the relevant shortcode?

    Thanks in advance

    Mike

    • Hello.
      Please use configuration of your booking form (available only in the paid versions) similar to this:
      <div style="max-width:760px;"> <div class="wpbc_row"> <div class="wpbc_col wpbc_cal" style="flex:0 1 48%;"> Select Date:<br />[calendar] <p> Select Times:<br />[select* rangetime multiple "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"] </p> </div> <div class="wpbc_col wpbc_times"> <p>First Name (required):<br />[text* name]</p> <p>Last Name (required):<br />[text* secondname]</p> <p>Email (required):<br />[email* email]</p> <p>Phone:<br />[text phone]</p> <p>Adults: <br /> [select visitors "1" "2" "3" "4"]</p> <p>Children:<br /> [select children "0" "1" "2" "3"]</p> <p>Details:<br /> [textarea details x5 class:col-md-10]</p> <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <p>[captcha]</p> <p>[submit class:btn "Send"]</p> </div> </div> </div>

      Test it here https://bs.wpbookingcalendar.com/

      Kind Regards.

  6. Hi,

    I am using booking calander business large for my clients. They have made a sisow account for receiving payments. Now they also want to receive payments from Belgium and Germany. They use Bancontact/Mistercash of Sofort/Directebanking which are supported by sisow. But it doens't work and I cannot find any settings for those payment methods. Is it possible to add those payment methods in any way?

    • Hello.
      Basically (in latest update 8.8.1) in ideal via Sisow possible to use only these payment methods:

      '' => 'iDEAL'
      , 'sofort' => 'DIRECTebanking'
      , 'mistercash' => 'MisterCash'
      , 'webshop' => 'WebShop GiftCard'
      , 'podium' => 'Podium Cadeaukaart'

      It’s have to be available by default after actuating ideal at the Booking > Settings > Payment page.

      Kind Regards.

      • Thanks! I have updatet the plugin, but the problem remains. I cannot deselect webshop giftcard. Sisow says that we have to do that, but I can't.

        But the biggest problem is that my clients doesn't get bookings from Belgium en Germany and a lot of phonecalls because when people choose Mistercash or sofort the 'select bank' option (that belongs to payment method ideal and therefore only has a list of Dutch banks) doesn't dissapear. Therefore people think they have to choose a bank, but cannot find their bank. In all cases people choose not te make the booking or call the company saying they can't pay. We have added text that you do nog have to choose a bank with this paymentmethods, but people don't seem te read that. It would be great if this problem can be solved since it is costing my clients a lot of bookings.

        • Hello.

          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/ideal/wpbc-gw-ideal.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          ********************************
          // This list from payment sisow example
          $payment_method = array(
          '' => 'iDEAL'
          , 'sofort' => 'DIRECTebanking'
          , 'mistercash' => 'MisterCash'
          , 'webshop' => 'WebShop GiftCard'
          , 'podium' => 'Podium Cadeaukaart'
          );
          ********************************

          and replace it to this code:

          ********************************

          // This list from payment sisow example
          $payment_method = array(
          '' => 'iDEAL'
          , 'sofort' => 'DIRECTebanking'
          , 'mistercash' => 'MisterCash'
          , 'podium' => 'Podium Cadeaukaart'
          );

          ********************************

           Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

          Kind Regards.

  7. Ok. Is there any chance that you wille make this change in a next update? As you can see it is a very big problem for my client who is missing a lot bookings because of this. Apparently it is very confusing for people and other users will expierence the same problem. Or is it maybe possible to add something to the list of banks? like: Belgium / German bank.

    Also my client says that German people do not know sofort. And when you choose this, you see Klarna.
    Can I change the name in the list? And can I change the default so instead of Ideal is says: choose payment method. Appareantly it is also confusing for Belgium and German people that ideal is selected as default and they do not know you can select other payment methods there....

    • Hello.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      • Thank you very much!

        Do you also have an answer for these questions:
        Can I change the name sofort in the list to sofort / klarna? And can I change the default so instead of Ideal is says: choose payment method?

        • Hello.
          Use this:

          $payment_method = array( '' => 'iDEAL' , 'sofort' => 'Sofort / Klarna' , 'mistercash' => 'MisterCash' , 'podium' => 'Podium Cadeaukaart' );

          Unfortunately “choose payment method ” do not possible to add.
          Kind Regards.

  8. Hello
    I just found out that I could verify dates and phone numbers with the css class "validate_as_digit".
    Can you please provide a list of the available classes for validation?

    If I use a validation css class is it possible to add a second css class for style elements?

    • Hello.
      In the shortcode you can use only one css class. But you can use some div or p tag and use there as many classes as you need and after that just use that class and input element for css styling.

      All css classes for the restrictions you can find at the shortcode generator at the right side of Booking > Settings > Form page.

      Kind Regards.

      • Hi

        This shortcode includes two classes and seems to work
        [text persons /2 class:bf-field class:validate_as_digit "0"]
        But thats not officially supported?

        I don't have any of the css classes shown under Booking > Settings > Form page
        Not on the "General Information" dropdown nor on the "Text".

        • Hello.
          If this works for you, so you can use that configuration.
          Kind Regards.

  9. Hello
    Purchased V9 Bus/Medium for a single unit property rental
    Have set rates tables with a base rate of £62 / night. And then rates for Feb 2020 at £65 and April 2020 at £95.
    However in the booking form, calendar, they all show at £62 / night. What can I check out.

    Thanks

  10. hola.
    acabo de ingresar el pluggin booking calendar y no permite seleccionar fecha para reservar las citas, quisiera puedan ayudarme.

    • Hello.

      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      You have inserted the shortcode for only "availability calendar" [bookingcalendar type=1 nummonths=1] instead of shortcode for booking form [booking type=1 nummonths=1]

      Please open the page with booking form for editing, then remove the existing shortcode.

      After this switch from the "Visual" view mode to "Text" view mode your content editor.

      And then reinsert the Booking Calendar shortcode and test it.

      You need to insert this shortcode:

      [booking type=1 nummonths=1]

      Please note, this shortcode [bookingcalendar type=1 nummonths=2] is only for showing availability calendar, without form, where you can not select the dates.

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/