Support Archive (5)

Important!!! Check actual Support Forum, if you need to ask a Questions.

Mike Mack on 01/10/2019 at 19:46 said:

Do I need to purchase wordpress in order to use this on my go daddy web site?
- Support on 01/10/2019 at 19:48 said:
  
  Hello.
  WordPress it’s free cms system.
  Please check more here https://wordpress.org/
  Kind Regards.
MARIANO JORGE SAIEG on 02/10/2019 at 01:04 said:

Hello, I can´t see the calendar either in a page or in a post... no matter what I do, I can only see the form, but the calendar doensn´t appear, only a phrase that says: "Cargando Calendario..."
- Support on 02/10/2019 at 08:02 said:
  
  Hello.
  Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
  You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
  
  You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
  If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
  
  If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
  
  Kind Regards.
Adam on 03/10/2019 at 14:15 said:

Hello.
I have question about one function that I couldn`t find. I have accommodation and in summer and winter season I offer only week stay (from saturday to saturday). What I need? If someone clicks in booking calendar for example at Tuesday, is it possible to automatically mark the whole week from saturday to saturday? (But only in certain period - summer and winter, in spring and autumn the number of days is unlimited). Because people often do not notice that I offer only week stay and they do reservation for 3 day example and it`s not possible.
Thanks for answer.
- Support on 03/10/2019 at 14:19 said:
  
  Hello.
  This functionality available on the Booking Calendar Business Medium or higher versions. Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection
  
  Read more about this configuration here (at options parameter section) https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/
  
  Kind Regards.
Isa on 03/10/2019 at 23:37 said:

Hi,
I have a problem that cames and goes away. I don't know what causes it and I don't know what fixes it. Most of the time this plugin works perfectly but sometimes there comes a warning "Error! Your request failed the security check! Please refresh the page and try again." to user who tries to book our service. Can you help me to solve this error? I had Google recaptcha on the page for few months but after first error message I took it away but that didn't solve the problem. Sometimes this problem has lasted for several days.
- Support on 03/10/2019 at 23:38 said:
  
  Hello.
  Usually this issue relative to cache issue.
  Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
  Kind Regards.
  - Isa on 03/10/2019 at 23:52 said:
    
    Thank you so much for your fast reply. I had recently added a new cache plugin, which I now deactivated. It helped right away.
MARIANO JORGE SAIEG on 04/10/2019 at 01:10 said:

Hi, I cannot see the calendar once I upload it into a page in WP.
I see only the Reservation Form, but Calendar keeps telling "charging" and I never get to see it.
Here´s the page so you can check it out:
https://cordobawinetravel.com.ar/?page_id=1756&preview_id=1756&preview_nonce=a9ccfb8e5c&_thumbnail_id=-1&preview=true

Thanks for your help
- Support on 04/10/2019 at 08:23 said:
  
  Hello.
  I can not check that page, because its was not published (preview mode).
  
  Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
  You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
  
  You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
  If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
  
  If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
  
  Kind Regards.
CHRIS BOLES on 05/10/2019 at 19:52 said:

I have just recently installed Version: Business Small SingleSite 8.6, Type: Business Small, Used for: 1 website, Release date: 05.10.2019.
I have had several client make reservations on using the calendar and they are all being assigned the same ID number of zero (0). This is creating a problem because the new client is receiving a confirmation of the other client's reservation date and the other data is overriding it presumably due to the same ID being assigned. An Example is below -
______________________________________________________________________________________________
-----Original Message-----
From: Booking system [mailto:assistant@boleslawoffice.com]
Subject: New Mediation Reservation

You need to approve a new booking for: November 14, 2019 9:00 am, November 14, 2019 1:00 pm, November 19, 2019 1:30 pm, November 19, 2019 5:00 pm, November 20, 2019 9:00 am, November 20, 2019 5:00 pm, November 22, 2019 9:00 am, November 22, 2019 5:00 pm, December 10, 2019 1:30 pm, December 10, 2019 5:00 pm, December 16, 2019 9:00 am, December 16, 2019 1:00 pm, December 18, 2019 1:30 pm, December 18, 2019 5:00 pm

Smith

Currently a new booking is waiting for approval. Please visit the moderation panel https://xxx/wp-admin/admin.php?page=wpbc&view_mode=vm_listing&tab=actions&wh_booking_id=0
_______________________________________________________________________________________________
We keep receiving new bookings and the issue is getting worse and worse. It appears our system has stopped adding sequentially higher ID numbers after 1125 and the new bookings are overriding the old ones.

Suggestions for correcting?
- Support on 05/10/2019 at 19:57 said:
  
  Hello.
  It’s really weird... did you make any operation with your database - table wp_booking (may be you was changed there some property of DB tables fields )?
  
  Please reach that booking_id field was have auto increment property. You can recheck it via phpMyAdmin tool or some other DB editing tool.
  
  Also Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
  
  Kind Regards.
  - Support on 05/10/2019 at 20:02 said:
    
    Also it’s weird how did you made such bookings with different days and different times for different days. In Booking Calendar it’s does not possible to create such booking with different times. Did you imported such booking ?
    If no, then can you send the link to your page with booking form, where you are having the issue.
    Thank you.
    - CHRIS BOLES on 05/10/2019 at 20:19 said:
      
      The bookings were not imported. They have been done through the calendar form
      Here is the link to the booking page.
      https://boleslawoffice.com/mediation-practice/mediation-calendar/
      - Support on 05/10/2019 at 20:23 said:
        
        Hello.
        Can you send screenshot of my test booking ? I was made it few minutes ago. Please send all this info to support @ wpbookingcalendar.com
    - CHRIS BOLES on 05/10/2019 at 20:22 said:
      
      I also deactivated the plugin, deleted it and reloaded and reactivated it hoping that would correct he issue. It did not fix it.
      - Support on 05/10/2019 at 20:24 said:
        
        It’s will require full reinstall of plugin (it’s means that previous bookings will be erased), so it’s can be not the case , as far as I understanding.
        Kind Regards.
      - CHRIS BOLES on 05/10/2019 at 20:41 said:
        
        Do you think if I export all bookings from the database and then remove the plugin, with the remove database function checked, then reload the plugin and import the bookings after reloading would fix the issue? My hosting company just made a number of changes to our website to update the theme and wonder if it was corrupted during that process.
        
        CHRIS BOLES on 05/10/2019 at 20:44 said:
        
        The changes were made on October 2, 2019 few days ago.
        
        Support on 05/10/2019 at 20:44 said:
        
        Hello.
        It’s possible that something was broken in the database.
        It’s possible to export bookings but not import them (if you will export via CSV files).
        
        But you can try to export via ics feeds and and then import such bookings (in general it’s have to work), but it’s possible that some data can be missed.
        So not sure about this for 100%
        Kind Regards.
        
        CHRIS BOLES on 05/10/2019 at 23:26 said:
        
        Good News Support!!
        I exported the bookings to an iCalendar ics file and imported into my Outlook calendar. I then deactivated and removed the plugin and reinstalled it. I then imported the adjusted .ics file and it was a SUCCESS. Thank you for the immediate feedback and assistance. Greatly appreciated.
        
        CHRIS BOLES on 05/10/2019 at 23:30 said:
        
        May I also ask the easiest way to enlarge the text area field on my form. I'd like it to be about 50% larger. Can't quite figure out where to change the code to adjust. Your assistance would be greatly appreciated.
        
        https://boleslawoffice.com/mediation-practice/mediation-calendar/
        
        CHRIS BOLES on 05/10/2019 at 23:31 said:
        
        Just to clarify i want it wider not longer.
        
        Support on 06/10/2019 at 09:04 said:
        
        Hello.
        
        Please open this file https://boleslawoffice.com/wp-content/plugins/booking.bs.8.6/css/client.css?ver=8.6
        
        ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
        
        then add this code to the bottom of this file:
        .booking_form .form-group .controls select, .booking_form select, .booking_form textarea, .booking_form input[type="text"] { width: 350px }
        
        Please do not forget to clear browser cache before testing these changes.
        
        Kind Regards.
Niels Vaessen on 06/10/2019 at 19:51 said:

Hi support,

I would like to automatically import and export bookings from my booking calendar to both Micazu and Traum-ferienwohnungen. Therefore I need to set up CRON, but I do not understand this..

I was hoping you could help with this.
Website: https://www.villaburghduin.nl

Kind regards,

Niels Vaessen
- Support on 06/10/2019 at 19:55 said:
  
  Hello.
  You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/
  
  Otherwise please contact support of your hosting about helping in configuration of your CRON scripts, it’s different from the server to server.
  
  Import.
  Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
  Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
  In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/
  
  Export.
  Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
  Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.
  
  Kind Regards.
  - Niels Vaessen on 07/10/2019 at 23:56 said:
    
    Hi Support,
    
    I think I can do it with your explanation. I only cannot find the Booking Manager Shortcode function in the Gutenberg page builder. I can only see the Booking Calendar function in Gutenberg. How do I add a Booking Manager shortcode? Cannot see it.
    
    Thanks in advance,
    
    Kind regards
    - Support on 08/10/2019 at 08:15 said:
      
      Hello.
      Booking Manager plugin does not have the blocks for Gutenberg, but you can still insert shortcode in classic way.
      Please check more here https://wpbookingcalendar.com/faq/booking-form-in-gutenberg/
      
      How to add Booking Manager shortcode in Gutenberg editor in Classic (old) way?
      
      - Click on "+" Plus button to add new block.
      - Select Formatting section and click on "Classic" block, or simply enter "Classic" in Search field. New "Classic" block will be added to the page.
      - Click on "Booking Manager" icon in "Classic" toolbar.
      - Configure Booking Manager parameters in popup dialog and click Insert button. Publish / Save the page.
      
      Kind Regards.
Niels Vaessen on 08/10/2019 at 14:54 said:

Hi support,

How do I add a 'Thank you' page? I configured it in the general settings and made a page and added it to the settings. But this doesn't work. I use bank transfer as a payment method.
- Support on 08/10/2019 at 14:56 said:
  
  Hello.
  If you have configured at least one active payment system and cost of booking higher than 0, so then "thank you" page will not show, instead of that will be showing "payment form" of specific payment system (in your case its "bank transfer info).
  Thank you page will be showing only if the cost of the booking == 0 or all payment systems was deactivated.
  Kind Regards.
Andy on 08/10/2019 at 17:20 said:

Hi,
I've set up a number of season filters covering different date ranges. The changeover days are only Monday and Friday and you can only book Monday to Friday, Friday to Monday, Friday to Friday or Monday to Monday.

Each of these ranges (above) has been set up as season filters for our date ranges. These date ranges can differ from a few weeks to a few days. For example:
Mon 2 March - Fri 27 March
Fri 27 March - Mon 13 April
Mon 13 April - Fri 1 May
Fri 1 May - Mon 4 May
Mon 4 May - Fri 22 May...

So Mon 2 March - Fri 27 March has the following season filters and each of these has a different price:
Fri-Mon (2M - 27M)
Mon-Fri (2M - 27M)
Mon-Mon (2M - 27M)
Fri-Fri (2M - 27M)

From previous experience in order for the prices to show correctly when the changeover days overlap, I've deselected certain days on the filters:
'Fri - Mon' date ranges, deselect all Mondays.
'Mon - Fri' dates ranges, deselect all Fridays.
'Fri - Fri' date ranges, deselect all Mondays.
Leave 'Mon - Mon' date ranges as they are.

My calendar code looks like this:
[booking type=5 form_type='standard' nummonths=2 options='
{calendar months_num_in_row=2 width=100%},
{start-day condition="season" for="Fri-Mon (2M - 27M)" value="5"},
{select-day condition="season" for="Fri-Mon (2M - 27M)" value="4,8"},
{start-day condition="season" for="Mon-Fri (2M - 27M)" value="1"},
{select-day condition="season" for="Mon-Fri (2M - 27M)" value="5,8"},
{start-day condition="season" for="Fri-Mon (27M - 13A)" value="5"},
{select-day condition="season" for="Fri-Mon (27M - 13A)" value="4,8"},
{start-day condition="season" for="Mon-Fri (27M - 13A)" value="1"},
{select-day condition="season" for="Mon-Fri (27M - 13A)" value="5,8"},
{start-day condition="season" for="Fri-Mon (13A - 1M)" value="5"},
{select-day condition="season" for="Fri-Mon (13A - 1M)" value="4,8"},
{start-day condition="season" for="Mon-Fri (13A - 1M)" value="1"},
{select-day condition="season" for="Mon-Fri (13A - 1M)" value="5,8"},
{start-day condition="season" for="Fri-Mon (1M - 4M)" value="5"},
{select-day condition="season" for="Fri-Mon (1M - 4M)" value="4,8"},
{start-day condition="season" for="Mon-Fri (1M - 4M)" value="1"},
{select-day condition="season" for="Mon-Fri (1M - 4M)" value="5,8"},
{start-day condition="season" for="Fri-Mon (4M - 22M)" value="5"},
{select-day condition="season" for="Fri-Mon (4M - 22M)" value="4,8"},
{start-day condition="season" for="Mon-Fri (4M - 22M)" value="1"},
{select-day condition="season" for="Mon-Fri (4M - 22M)" value="5,8"},
{start-day condition="season" for="Fri-Mon (22M - 1J)" value="5"},
{select-day condition="season" for="Fri-Mon (22M - 1J)" value="4,8"},
{start-day condition="season" for="Mon-Fri (22M - 1J)" value="1"},
{select-day condition="season" for="Mon-Fri (22M - 1J)" value="5,8"},
{start-day condition="season" for="Fri-Mon (1J - 22J)" value="5"},
{select-day condition="season" for="Fri-Mon (1J - 22J)" value="4,8"},
{start-day condition="season" for="Mon-Fri (1J - 22J)" value="1"},
{select-day condition="season" for="Mon-Fri (1J - 22J)" value="5,8"},
{start-day condition="season" for="Fri-Mon (22J - 29J)" value="5"},
{select-day condition="season" for="Fri-Mon (22J - 29J)" value="4,8"},
{start-day condition="season" for="Mon-Fri (22J - 29J)" value="1"},
{select-day condition="season" for="Mon-Fri (22J - 29J)" value="5,8"},
{start-day condition="season" for="Fri-Mon (29J - 13J)" value="5"},
{select-day condition="season" for="Fri-Mon (29J - 13J)" value="4,8"},
{start-day condition="season" for="Mon-Fri (29J - 13J)" value="1"},
{select-day condition="season" for="Mon-Fri (29J - 13J)" value="5,8"},
{start-day condition="season" for="Fri-Mon (13J - 31A)" value="5"},
{select-day condition="season" for="Fri-Mon (13J - 31A)" value="4,8"},
{start-day condition="season" for="Mon-Fri (13J - 31A)" value="1"},
{select-day condition="season" for="Mon-Fri (13J - 31A)" value="5,8"},
{start-day condition="season" for="Fri-Mon (31A - 21S)" value="5"},
{select-day condition="season" for="Fri-Mon (31A - 21S)" value="4,8"},
{start-day condition="season" for="Mon-Fri (31A - 21S)" value="1"},
{select-day condition="season" for="Mon-Fri (31A - 21S)" value="5,8"},
{start-day condition="season" for="Fri-Mon (21S - 30O)" value="5"},
{select-day condition="season" for="Fri-Mon (21S - 30O)" value="4,8"},
{start-day condition="season" for="Mon-Fri (21S - 30O)" value="1"},
{select-day condition="season" for="Mon-Fri (21S - 30O)" value="5,8"},
']

The calendar works as expected except for all days that end on a date range and start on a new date range aren't showing the correct price. For example:
Fri 20 Mar - Mon 23 Mar is £300.
Mon 23 Mar - Fri 27 Mar is £375.
Fri 27 Mar is a changeover day and also the start/end of date ranges.
Fri 27 Mar - Mon 30 Mar should be £450 but it is showing as £300. This is the cost of the previous Fri-Mon.
Mon 30 Mar - Fri 3 Apr is £450 which is correct.

Another example:
Mon 15 Jun - Fri 19 Jun is £425.
Fri 19 Jun - Mon 22 Jun is £350.
Mon 22 Jun is a changeover day and also the start/end of date ranges.
Mon 22 Jun - Fri 26 Jun should be £450 but it is showing as £425, the cost of the previous Mon-Fri.
Fri 26 Jun - Mon 29 Jun is £450 which is correct.

Sorry about the long message. Hopefully I've explained it well. I can give you access if you need to take a further look.
Thanks
- Support on 08/10/2019 at 17:25 said:
  
  Hello.
  Probably Mon 22 Jun belong to the previous season filter which is cost 425
  
  I can suggest that you have configured cost via “Valuation days”. Please note, cost in “Valuation days” can apply to any days or can depend only from belonging check in day (first selected day) to specific season.
  
  So please be sure that the Mon 22 Jun belong to the season that cost 450, and this Mon 22 Jun day does not exist in other seasons.
  
  Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
  - Andy on 08/10/2019 at 18:22 said:
    
    As simple as that! Yes, the date was in the previous season filter. All works now. Thank you!
Frank Spandl on 08/10/2019 at 20:12 said:

Hello,
we are using Business Small SingleSite 8.6 on top of WordPress 4.9.11 and have updated to the latest WPBookingcalendar just a few days before. We are renting out rooms hourly.
I have noticed a strange behavior of WPBooking's latest update when adding multiple-day bookings. When I book a multiple-day booking (same ressource, three not connected days, but same time (8:00 a.m. to 6 p.m.) it looks totally wrong in the backend: There ist shows the room is booked full-day and the same booking is shown two times. See this screenshot
In the frontend however only the days booked in the multiple-day booking are taken, but the fly-out does not tell the end of this booking
And even worse: The export to external calendars via booking manager shows only the first hour of the booking as taken.
Can you please help?
Thanks, Frank
- Support on 08/10/2019 at 20:28 said:
  
  Hello.
  Please open the Booking > Settings General page and set as checked this option “ Use time selections as recurrent time slots”, if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.
  Kind Regards.
  - Frank Spandl on 09/10/2019 at 11:11 said:
    
    Thanks, that did the trick!

WP Booking Calendar: The #1 Booking Plugin for WordPress.

WP Booking Calendar

WordPress Booking Plugin - Receive and manage your bookings easily

WP Booking Calendar

Support Archive (5)