Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    I finished configuring the plugin and its great; however, my appointment form is not showing in safari browsers (It seems to load, appears for less than a second and then the screen appears blank).
    I'm getting an error related to captcha on the console, but after deactivating the captcha plugin and clearing cache the issue persists.
    My site is: https://hospitallosmadronos.es/test-cita
    Can you take a look? Thanks in advance!

    • Hello.
      I have tested that page but do not have such issue.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Hi again, we managed to solve the issue, thanks a lot for your assistance.
        In the back end, right now, there's currently three filters: exist (pending and approved appointments), rejected / trash and any.
        They need to filter it to show only the pending appointments; we don't need anything fancy... is there anyway to change that?
        Thanks in advance.

        • Hello.
          Unfortunately, its does not possible to reconfigure the booking admin panel for do not show other approved and trash bookings there or filter toolbars. Sorry.
          Its default workflow of the plugin, and its does not possible to configure the booking admin panel to skip some statuses of the bookings.
          Kind Regards.

          • Hello,
            Thanks for the quick answer; We trusted in this plugin because the functions it offers are great, but our client is demanding this feature as a requisite. We'd like to know how to attempt to do this and we would maintain it for future updates; any info would be great.
            Thanks in advance

            • Hello.
              You can configure your Filters at the Booking Listing page as you need (to show only pending bookings). Then click on "Apply button" to refresh booking listing. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

              After this you can expand down the "Filter toolbar" (in paid versions) by clicking on down arrow under the toolbar at bottom left corner under toolbar,
              and then you can click on "Save as Default" button. Its will save such Filter parameters configuration as default in your filter toolbar.
              And its means that each next time when you open this page you will see this configuration of filter toolbar - for showing only Pending bookings.

              But its does not possible to remove the "Approve" / "Trash" buttons / statuses from toolbar and bookings. Sorry. I do not sure that its will be possible with future updates, because nobody else was asked about this feature, and if in future such options will disappear its can be great confusion for exist users of plugin.
              Kind Regards.

              • This solves everything. Thank you so much for your help and time.
                Best regards!

  2. Hello,

    i want to use you booking calendar. I think it can do all the things i need. Bit there is one thing, i didnt found in your documentation:

    For booking formt form, I would like to automatically pass the name of the logged-in WordPress user to the field First Name. Is this possible? You have an idea?

    Best regards

    • Hello.
      Please open the Booking > Settings General page and in form section activate this option "Auto-fill fields".
      Kind Regards.

  3. Hi

    Booking calendar seems to have developed an issue with editing by using the hash link in the confirmation email. When clicking to edit a booking - edit can take place but when the booking is saved the page refresh results in a error "your hash has probably expired". once this has happened a user cannot edit any booking or view any previous bookings with the hash url from the email.
    This doesn't happen when deleting a booking only editing. I am currently using version 8.6

    Any help would be appreciated

    • Hello.
      After editing the booking, this edited booking have new hash and thats why previous hash does not active. After editing you are receiving email about this and there can be new link for editing.

      After editing the page is reloading in case if you are have showing “thank you” message or you have set redirection to the “Thank you” page.
      Kind Regards.

      • Hi
        I am not getting an email with a new hash after editing?

        I have not set a redirection up. But after an edit I get a thank you message then it refreshes and shows the "wrong URL hash, your has has expired message" which doesnt look great to the customers. Can I get rid of this?

        Thank you
        Darren

        • Hello.
          1) You can activate such emails at the Booking > Settings > Emails page.
          2) For do not have reloading of the page, please make this fix.
          Please open this file ../{Booking Calendar Folder}/js/client.js

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          setTimeout( function () { location.reload( true ); }, parseInt( 1000 + new_booking_title_time ) ); //FixIn: 8.1.2.14

          and replace it to this code:

          // setTimeout( function () { location.reload( true ); }, parseInt( 1000 + new_booking_title_time ) ); //FixIn: 8.1.2.14

          Please do not forget to clear browser cache before testing these changes.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

  4. Hey guys,

    I've got the business(small) version of your calendar - I like its functionality but am struggling to do two things.

    1. I need the [dates] shortcode in my New(Visitor) email template to only show the date not the time. I have check in/ check out time on because I need it but do not want the time shown in email. E.g
    How it is now : Your booking is processing for July 5, 2020 10:00 - July 5, 2020 12:00
    How I need it : Your booking is processing for July 5, 2020 - July 8, 2020

    2. Is there a way i can modify the layout of legend underneath the calendar? It currently has Available, Unavailable and Pending all in one line and underneath that is the Partially Available. Is there a way to make font bigger of the Legend or alter the font size or block size of legend?

    Thanks in advance 🙂

    • Hello.
      1) Please use in your emails instead of this shortcode: [dates] these 2 shortcodes:
      [check_in_date] - [check_out_date].
      In next update of Booking Calendar will be exist new shortcodes for emails, like this: [check_in_only_date] - [check_out_only_date]

      2) You can re-configure CSS of such elements in the {Booking Calendar Folder}/css/client.css file

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then add this code to the bottom of this file (and update it relative to your needs):

      /* Text Labels of Legend */ .block_text { float: none; height: 30px; line-height: 32px; margin: 0 0 10px; padding: 0 10px 0 35px; font-size: 0.9em; white-space: nowrap; word-wrap: normal; } /* Dates CELL of Legend */ .block_check_in_out, .block_pending, .block_time, .block_booked, .block_free { float: left; width: 30px; height: 30px; line-height: 28px; border: 1px solid #FEA; text-align: center; vertical-align: middle; overflow: hidden; }

      Please do not forget to clear browser cache before testing these changes.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  5. Hello, I am running Booking Calendar 8.7 on WP 5.3 and have noticed that when I select a timeslot and book a reservation (both from the publicly available calendar or from the admin panel) that the timeslot in both the confirmation email and visible in the admin "Calendar Overview" section (when you click on a booking) shows +5 hours for both the start and end times of the timeslot but not in the orange blocks that show the startdate + starttime - enddate + endtime. The selected timeslots displays correctly on the publicly facing calendar when the user hovers over a day that has a reservation.

    • Hello.
      Please recheck your timeslots configuration at the Booking > Settings > Form page (may be there defined some timeslots incorrectly).
      Also recheck your timezone at the WordPress settings General page.
      Kind Regards.

      • Thank you, those were the first things I checked... The timeslot configuration is correct and the timezone looks right.

        Timezone

        Choose either a city in the same timezone as you or a UTC (Coordinated Universal Time) time offset. New York.
        Universal time is 2019-12-04 19:26:59. Local time is 2019-12-04 14:26:59.

        This timezone is currently in standard time.
        Daylight saving time begins on: March 8, 2020 6:00 am.

        • Hello.
          Can you send screenshots of those pages with configurations and send the link to your page with booking form, where you are having the issue.
          Please send all this to support @ wpbookingcalendar.com
          Thank you.

  6. Hi,

    1) We what is the fastest way to book specific time?
    We are open each friday from 8 to 12 with 8 possible times (8:00, 8:30, 9:00, 9:30 ....etc.) When customer comes without booking and we have free time (let's say 8:30 and customer came 8:27). We had accident where someone who was on his way booked the time (8:30) right as he came (8:29). Is there any way of fast booking (other than admin panel)? Without actually filling the form?

    2) Some people book and don't come. Is there any way to check if the customer came in plugin or not?

    Thank you, and have a nice day.

      • Thank you. Last question, where can I change what is actually written in the fields after clicking autofill?

        Thank you again

          • I'm sorry, I worded that wrongly. After clicking autofill, it fill fields and for example number is "admin" and that's problem as it doesn't pass validation. I want to change that after clicking autofill it will be "123456789" instead of "admin".

            • Unfortunately it’s does not possible.
              If you click auto-fill button all form fields filled by “admin” value as blank data. You can edit such values from the Booking Listing page.
              Or Otherwise please Use standard adding of new booking instead of using auto fill button at the Booking > Add booking page.
              Kind Regards.

  7. Hello, I bought small business version of the plugin. Why It doesn't automatically cancel pending booking not payed? I've specified 2 data but It still remain After 3, thanks

    • Hello.
      1) You can activate this option " Auto-cancel bookings " at the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      2) Also please note, this info.

      The initializing of auto cancellation process is start working (checking about possibility to "auto cancel booking" or "import some bookings from Google Calendar", etc...) during moments, when some visitor is visit your website.

      If nobody visit website during "1 hour" (or other period of time), so system just does not start script for initializing checking about import (auto cancellation, etc... ) some bookings. In this case, you need to configure CRON script at your server. Currently its working with pseudo-cron functionality:

      WordPress Cron is what many people refer to as a “pseudo-cron system.” The difference is in how UNIX cron and WordPress Cron take action. A typical UNIX cron system runs in this order:

      A time tied to an action occurs.
      Cron runs the action tied to that time.

      With WordPress Cron, it works a little differently:

      A visitor comes to any page on your WordPress website.
      WordPress Cron checks each cron event to see whether the scheduled time has passed.
      If the scheduled time for that event has passed, then WordPress Cron executes any actions tied to that event.

      Kind Regards.

      • Ah ok..I use Stripe in test mode. Actually, doing other tests, I noticed that sometimes the system cancels the reservation and sometimes it doesn't.. and the site is currently under maintenance. So I hope the problem is resolved when I publish it. Thank you

  8. Is there a way in the Booking Calendar settings to all the guest to pay an amount other than the deposit amount (for example, they could pay the full amount if desired)? Right now, only the deposit amount shows as the amount to pay using Stripe or Paypal and you are unable to change it unless the booking listing is changed.

    • Hello.
      You can activate to show both "Deposit" and "Total" booking cost payment options at the Booking > Settings > Payment page in Payment Options section.
      But please note, its does not work for the Stripe payment system. Because of restriction of integration of this payment system, its possible to show only 1 payment form of this payment gateway at the page.
      Kind Regards.

  9. Hi,

    Is it possible to pull data from the plugin on how many people booked in a certain year or years? I have a paid version installed. Thank you!

    • Hello.

      Unfortunately, Booking Calendar does not have the statistic functionality, yet.

      You can export exist bookings to the CSV file (by clicking on Export button at the booking Listing page in Actions toolbar), and then open this file in MS Excel or some other application for creation some type of reports after this.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      Kind Regards.

      • Thanks. When I try that I always get the error message "Wrong Path. Error during exporting CSV file!" Any idea why?

        • Hello.

          Hello.

          1) The exported file must be exported into the new directory

          ../wp-content/wpbc_csv/bookings_export.csv

          Please recheck that this directory is existing, otherwise please create it.

          /wp-content/wpbc_csv/

          and recheck if you see there exported file bookings_export.csv

          2) Please try to delete this ../wp-content/wpbc_csv/bookings_export.csv file in your server directory, and then try to create new export.

          Such issue possible because such directory was not created during activation of plugin, because of conflict with some other plugin.
          Kind Regards.

  10. Hello,

    Is it possible to put in emails the number of nights? [dates_count] available. [nights_count] possible? Or something like this [dates_count]-1?

    Thanks

    Attila

    • Hello.
      Its possible in the Booking Calendar Business Medium or higher versions only in case, if you will use this shortcode: [nights_number_hint],
      at the booking form and in "Content of booking fields data" form at the Booking > Settings > Form page.
      Kind Regards.