Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I bought Booking Calendar (Business Large) a few days ago (02/12/19). However, when I install the plugin, the administration of my website encounters several problems (multiple error 500, the list of plugins disappears,...)

    I use the Bridge theme and I have already used Booking Calendar with this theme but I didn't have these problems.

    Please, help me.
    Kind regards

    • Hello.

      1) The “500 error” in the server it’s general error message. We need to check what exactly reason of this issue.
      Please recheck your error.log in your server configuration, about any relative errors.
      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      So after this will be possible to solve this issue.
      You can check about some common issues of such errors here: https://wpbookingcalendar.com/faq/500-internal-server-error/

      2) Its seems like some conflict with some other plugin or actual theme.Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Kind Regards.

      • Thanks for your answer.

        Indeed, it seems that there are conflicts with the theme.
        I contacted the publisher to fix the problem.

  2. We are using booking calendar version: Version 9.Personal.SingleSite.8.5.1

    Where do we find the tab for adding rates into the calendar for different seasons...?

    Where do we find the tab for payment delivery?

    Thank you.

    Krista

  3. Hi, we just bought the Large version of the plugin for a client site.
    We need to build a page where you can book a car for a 30 min Test Drive.
    Depending on day, there can be a number of available models (3 for example) for each timeslot.
    Just created one booking resource per car, but i'm not sure how to deal with timeslots...
    ¿Is there a way to show only available Time Slots and not all of them?

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.

  4. Thanks for your quick feedback and the options listed.
    We will probably go with A) creating 1 calendar per vehicle and put a dropdown with resource selection BEFORE the calendar (like https://bm.wpbookingcalendar.com/select-resource-2/)
    Is there a shortcode for the Resource selection dropdown? or did you hand-coded it?

    Thanks

    • Hello.
      Probably the Google Calendar was not imported the events from the Booking Calendar plugin.

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync
      Kind Regards.

  6. Version 9 Business Large Single Site 8.7.1

    Hi there,

    I would like to show some custom fields in the results shown after an availability search, but the form template "Search results" does not allow PHP or any shortcode other than WPBC own shortcodes.

    Is there any workaround to achieve this? How to retrieve custom fields into this template?

    Thank you for your help.

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      If you want to make your own customization, so you can check this file: ../{Booking Calendar Folder}/inc/_bl/wpbc-search-availability.php
      and start from this function: public function searching() {

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

    • Hello.
      Do you have issue with spin icon ?
      1) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      2) Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

      • Thank you. I have deactivated the LiteSpeed Cache plugin which has resolved the problem for now.

        Simon

    • Hello.
      You can define how many months to scroll (show) at the Booking > Settings General page in Calendar section.
      Kind Regards.

  10. Hi when I paste the shortcode onto the page, there're always two big calendars for the same month above the actual booking calendar. What is happening? How can I get rid of the 2 calendars? thanks

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Also send screenshot of your shortcodes. Please send all this to support @ wpbookingcalendar.com