Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, my client purchased the medium size version. I have had an update notification for a few weeks for Version: 8.7.2. However every time I try to update it nothing happens. It just stays there or I get an error message saying "An error occurred while updating Booking Calendar: Update package not available."

    Thanks,
    Brenda

  2. Hi,

    Do you have a sample restaurant that already using this plugin?
    We are planning to use business large but we are still reluctant.

    Best regards,
    Kenneth

    • Hello.
      Unfortunately, currently we do not have statistic of usage Booking Calendar plugin by other customers. Sorry.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  3. Hi
    Im not getting any email from the website
    Its not working
    How can I overcome this problem?
    Thanks
    Jay

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  4. Hi there

    On this page https://bit.ly/2PYbnZh we have a calendar with a season filter and some custom weekday conditions. Within the same month, I seem to be able to combine any days I want. But as soon as I add a day from another month, the calendar doesn't work anymore. There is no start time and no price displaying anymore.

    Do you have any idea what might cause this?

    Thanks for your help!

    • Hello.
      Please note, conditions of showing specific fields in the booking form, can depend from belonging ONLY check in day (first selected day) to specific season.

      Please note you need to use season filters In conditions that does not intersect with other season filters that you can use in the conditions.
      Kind Regards.

  5. Hello!

    The booking page in wp-admin shows an error "Array
    (
    [0] => Warning! Number of check in != check out times.
    ..."

    See screenshot here: https://ibb.co/pQMMQpJ
    Version: 9.Business.Large.SingleSite.8.6

    What´s the problem?

    Best regards,
    Jan

    • Hello.
      It’s seems that something wrong with your times selection or dates selection.
      Please send screenshot of your Booking > Settings General page and send configuration of your booking form from the Booking > Settings > Form page and Send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com
      Thank you.

  6. Hi there,

    how to ensure that a booking does not go through on the front end without payment being made?
    - Currently a user can make a booking and not follow through with payment and the booking request will still go through to the booking list in the backend.

    Thank you,

    • Hello.
      Booking is created before payment process in any case.

      You can activate auto cancellation of pending bookings that have no successfully paid status after specific amount of time. You can activate this option at the Booking > Settings General page in "Auto cancellation / approving" section.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.
      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.
      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      Kind Regards.

  7. Hi, I am having trouble exporting bookings. This is the version we have: Version 8.7.2. Personal (developer edition)
    When i try to export bookings, i get this message: Wrong Path. Error during exporting CSV file!
    I have the Path "wpbc_csv" in uploads on the Server with permission 777

    • Hello.

      1) The exported file must be exported into the new directory

      ../wp-content/wpbc_csv/bookings_export.csv

      Please recheck that this directory is existing, otherwise please create it.

      /wp-content/wpbc_csv/

      and recheck if you see there exported file bookings_export.csv

      2) Please try to delete this ../wp-content/wpbc_csv/bookings_export.csv file in your server directory, and then try to create new export.

      Such issue possible because such directory was not created during activation of plugin or have wrong permission, or because of conflict with some other plugin.

      • Thank for the reply, but sorry not working.
        i try to do manuel and create the directory with permission 777.
        The PHP script (wpdev-get-exported-csv.php) don't create the dir
        i try also without any other Plugin. i have the same error on a other Server with Version 8.7.2. Personal (developer edition)

        • Hello.
          You need to set the same permission to this folder, as permission in other folders that are located in the “uploads” folder.
          Kind Regards.

          • Thanks
            i set the permission back to standard (755) but it is not working.
            i tryed with version 8.7.1 on a other server but it is also not working
            any idea?

            • Hello.
              Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
              Thank you.

              • Thanks for you help. The Log file:

                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$cost in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 351
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$pay_status in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 352
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$cost in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 351
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$pay_status in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 352
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$cost in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 351
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$pay_status in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 352
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$cost in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 351
                [19-Dec-2019 20:29:00 UTC] PHP Notice: Undefined property: stdClass::$pay_status in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 352
                [19-Dec-2019 20:29:00 UTC] PHP Warning: fopen(/home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/uploads/../wpbc_csv/bookings_export.csv): failed to open stream: No such file or directory in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 427
                [19-Dec-2019 20:29:00 UTC] PHP Warning: fwrite() expects parameter 1 to be resource, bool given in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 428
                [19-Dec-2019 20:29:00 UTC] PHP Warning: fclose() expects parameter 1 to be resource, bool given in /home/httpd/vhosts/casacrest.ch/dev.casacrest.ch/wp-content/plugins/booking.personal.developer.8.7.2/inc/_ps/personal.php on line 429

                • i find out. there is a wrong path (../) in the File: wpdev-get-exported-csv.php
                  correct is:

                  $dir .= '/wpbc_csv'; //FixIn: 8.3.3.10
                  } else
                  $dir = dirname(__FILE__) . '/../../../wpbc_csv' ; //FixIn: 8.3.3.10

                  and in the file: personal.php on line 427
                  correct is:
                  $dir = $bk_upload_dir . '/wpbc_csv'; //FixIn: 8.3.3.10

                  • Hello.
                    Basically its not really correct.
                    You have fixed to have the export folder inside of the "uploads" folder in wp-content folder, like this:
                    /wp-content/uploads/wpbc_csv/bookings_export.csv

                    But Booking Calendar plugin have to export file into this folder:
                    /wp-content/wpbc_csv/bookings_export.csv

                    that's why previosly in your error log was this issue of not found file:

                    /wp-content/uploads/../wpbc_csv/bookings_export.csv

                    Probably you was not having created this folder:

                    /wp-content/wpbc_csv/

                    P.S. If you will use folder like this: /wp-content/uploads/wpbc_csv/ so then its less safe, relative to access this file by some other visitors.
                    Kind Regards.

  8. Hello,

    I've setup availability depending on certain periods, but then I realized it also applies to admin.
    Is there a way to make all days available but for admin only ?

    I think it would be a nice feature : allowing admin to bypass clients limitations – for detailed / special reservations.

    Thanks in advance.

    • Hello.
      We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

      • You have the fastest support I've ever seen and deserve a big thanks 🙂

  9. Hello again,

    Any idea why the Cancel Booking button would not work in the "visitorbookingcancelurl" page ?
    Javascript writes this in console : "moveOptionalElementsToGarbage is not defined"
    Then, every time I click the button : "bookingCancelByVisitor is not defined"

    Thanks

    • Hello.
      1) Be sure that you have deactivated all previous versions of Booking Calendar at the WordPress Plugins menu.
      2) Also check that you have correctly configure booking edit shortcode. Please check this FAQ instruction how to configure ability to edit or cancel own booking(s) of visitor, who made these booking(s): https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      3) Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

  10. I have the -Business Large SingleSite- Booking Calendar and my issue is the only "filter" that works in Booking Listing view is the "Dates:" filter...

    "Bookings:" filter is stuck on "Any", "Order by:" filter is stuck on "Dates -with upward arrow-", "Bookings:" filter is stuck on "Exist"

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      • I have found the plugin that is coming in conflict the -Booking Calendar-, it is "Elated CPT plugin by Elated Themes" which is a plugin required by my Theme (Moose by Elated Themes).

        Website: https://elgringosrentals.com

        I don't know if you are able to find why there is a conflict, but at least now you know in case others encounter the same problem.

        I will continu using the Booking Calendar anyways, if I really need to use the filters, I can deactivate the plugin for a few minutes. It's a bit annoying but it's not that big of a deal. It would be great if the conflict could be fixed though.

        Thanks!