Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. On the admin panel, on the calendar overview, it is not clear when a booking ends and another one begins, if the one booking ends the same day that the next booking begins.
    How can i see that, when i am in month or week view?
    Thank you

    • Hello.
      Its only possible to see this with clicking on booking title in booking pipeline.
      But we will improve this view in next update of Booking Calendar, so its will have more clear view for the bookings at the Calendar Overview page and Timeline.
      Kind Regards.

      • Its very important to see the day that the old customer gives its place to the new customer.

        I would suggest if you change the color of the date that this happens. Please see for example this drawing i made for you. The date that the old goes and the new comes is colored in red:
        https://i.imgur.com/aL6ZYcU.jpg
        Is it possible to be done?

        • Hello.
          Currently in exist version of Booking Calendar it’s does not possible.
          We are working in new update of Booking Calendar to improve this. So it’s will be improved in future update of Booking Calendar.
          Thank you.

  2. Hello,

    i have buyed bussiness smal license and installed. In your demo i see that in the timeline there are different colors for the bookings. Where can i configure that? In my timeline every booking has the same color.

    I want also to change some things in calendar display on the website. where did i find the html tags in the hole plugin?

    Thanks
    Thomas

  3. Hello,

    Here is the form code for my website.

    When the customer selects 'free pickup' they are able to select the delivery time. When they select 'delivery and setup' the delivery time does not show up.

    I made a small change to the code, and I'm trying to make the delivery/setup option show the time selection too.

    here is my code

    Free Pickup: http://prntscr.com/oj7sjv
    Delivery and Setup: http://prntscr.com/oj7snt

    [calendar]
    Karaoke Party Cost: [cost_hint]

    Select Option: [select* delivery class:pickup_delivery_selection "" "Pick Up (Free)" "Delivery and Setup ($120)"]

    Machines available for pickup the afternoon of your booking between 12pm-3pm and due back by the morning following your booking end date between 10am-12pm.
    Select pickup time:[select dtime class:ptime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm" "3:00pm"]

    Select preferred delivery time:[select ptime class:dtime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm" "3:00pm"]

    First Name:[text* name]
    Last Name:[text* secondname]
    Email:[email* email]
    Verify email: [email* other_verify_email class:same_as_email]
    Phone:[text* phone]
    Billing Address: [text* address]
    City: [text* city]
    Postal code: [text* postcode]

    Delivery Address (if different): [text addressd]
    City: [text cityd]
    Postal code: [text postcoded]

    [checkbox visitors_selection default:on "1"] [country "Canada"]

    Karaoke TV & Stand: [checkbox additional_services "Include a TV & Stand"]
    Accessories: [checkbox additional_accessories "Connect up to 4 TVs"]
    Accessories: [checkbox additional_accessories2 "Sing with 5 Karaoke Singers"]
    Accessories: [checkbox additional_accessories3 "Include two LED lights"]

    Coupon Code:[coupon my_coupon]
    Total (13% HST included): [cost_hint]
    [submit class:btn "Continue to checkout"]

    jQuery('.pickup_delivery_selection').on('change', function() {
    var pickup_delivery_selected = jQuery(this).find(":selected").val();
    if (pickup_delivery_selected == "Pick Up (Free)" )
    jQuery('#v_pickup').show();
    else
    jQuery('#v_pickup').hide();
    if (pickup_delivery_selected == "Delivery and Setup ($170)" )
    jQuery('#v_delivery_address').show();
    else
    jQuery('#v_delivery_address').hide();
    if (pickup_delivery_selected == "Delivery and Setup ($170)" )
    jQuery('#v_delivery_time').show();
    else
    jQuery('#v_delivery_time').hide();
    });

    • Hello.

      Please try to use in your booking form configruation like this:
      <p>Select Option: [select* delivery class:pickup_delivery_selection "" "Pick Up (Free)" "Delivery and Setup ($120)"]</p> <em class="pdtime">Machines available for pickup the afternoon of your booking between 12pm-3pm and due back by the morning following your booking end date between 10am-12pm.</em> <p class="pdtime">Select pickup time:[select ptime class:ptime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm" "3:00pm"]</p> <p class="pdtime">Select preferred delivery time:[select dtime class:dtime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm" "3:00pm"]</p> <script type="text/javascript"> // Hide 'time' section after page loading jQuery(document).ready(function(){ jQuery('.pdtime').hide(); }); // Show or hide 'add_additionl_services' section depend from the days selection number jQuery('.pickup_delivery_selection').on('change', function() { var pickup_delivery_selected = jQuery(this).find(":selected").val(); if ( "Pick Up (Free)" == pickup_delivery_selected ) { // Show time jQuery('.pdtime').show(); } else { // Hide time jQuery('.pdtime').hide(); // Reset time selections jQuery('.ptime').val(''); jQuery('.dtime').val(''); } }); </script>

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Kind Regards.

  4. Hola, en la version gratis, yo mire que puedo en la misma habitacion, tener varias reservas.
    Compre la version Versión 9.Business.Medium.SingleSite.8.5.1 y no la encuentro la opcion.
    Somos un hotel pequeño con 23 habitaciones, es un hotel solidario
    entonces yo queria poner un tipo de habitacion con posibilidad de 23 reservas

  5. Hello!

    I´ve checked the checkbox to enable bookings on the day of departure. I expect the calendar to display triangles on the day a customer leaves the room but the calendar looks like before (no triangles are displayed). Booking on the day of departure does not work because the date is displayed as booked and can´t be selected.

    How can I enable this?

    Best regards,
    Jan

    • Hello.
      1) Such functionality available in the Booking Calendar Business Small or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#change-over-days
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

      2) Please note, after activation that option, you will see the triangles only for new bookings. So please create new test booking Old bookings does not have saved check in/out times, that’s why you do not see there change over days. You can edit such bookings, by deselecting the dates, to update these check in/out times there. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/
      Kind Regards.

      • Hello, I am having a related issue. We have the Business Small license and are having trouble displaying the partial days with the triangle.

        1. Check-out is set to 13:00, check in is set to 12:00.
        2. Checkout day is allowed for booking.
        3. We have 3 timeslots available to book: 6am - 12pm (half day morning), 1pm - 7pm (half day afternoon), 7am - 2pm (full day).

        When we recently set up a booking for 6am-12pm, the day still displayed as totally booked as opposed to partially booked.

        Ideally visitors would see if a day was booked in the morning, afternoon, or all day (this is for a boat rental website). We are using a separate form for customers to submit their booking request and our webmaster manually adds the bookings via the WordPress Dashboard.

        Any assistance would be great, thank you in advance!

        • Hello.
          1) Please configure your timeslots selection like this:
          Select Times: [select rangetime "6am - 12pm (half day morning)@@06:00 - 12:00" "1pm - 7pm (half day afternoon)@@13:00 - 19:00" "7am - 2pm (full day)@@07:00 - 14:00"]

          2) Please open the Booking > Settinggs General page and in calendar section set checked this option "Single day" selection mode.

          3) Make new test booking at fully available day to test how its working.

          Kind Regards.

          • Hello,

            Thank you for the instruction. I've adjusted my settings per your notes and it's not quite working as expected. I set up a test booking on an empty day for the morning and approved. When I viewed the display calendar on the front end of the site, the day is marked as entirely reserved, not partially booked as it should.

            Additionally I notice the partially booked day now has a clock icon to indicate it as opposed to the triangle background color (which my client prefers). Any other suggestions or setting changes?

            Thank you in advance.

            • Hello.
              If you are using the bookings for specific timeslots so then only clock icon will be showing for such dates instead of triangles.
              Also please note, if all timeslots will be booked so then entire day will be marked as unavailable. Test it here https://bs.wpbookingcalendar.com/

              If you still have issue with timeslots bookings (entire day become unavailable), then please send configuration of your times from the Booking > Settings > Form page.
              Kind Regards.

              • Hello,

                I understand. My concern is my test booking was for the morning options (6:00am-12:00pm) so the day on the calendar should display the clock icon since someone could theoretically book the afternoon slot. Unfortunately that is not the case and the entire day is inheriting the color of the "booked" label.

                This is my booking form with the time configuration ([select rangetime] was copied directly from the previous reply from Support):

                Name:[text name]
                Email*:[email* email]
                Time Slots*:[select rangetime "6am - 12pm (half day morning)@@06:00 - 12:00" "1pm - 7pm (half day afternoon)@@13:00 - 19:00" "7am - 2pm (full day)@@07:00 - 14:00"]
                Number of People:[select visitors "1" "2" "3" "4"]
                Phone:[text phone]
                Details:[textarea details]
                [captcha]
                [submit class:btn "Send"]

                My client was interested in the ability to have partial day bookings with the triangle indicator on the calendar to let visitors know if a partial day was available. If we can get the clock icon to display correctly on a partially reserved day, I think I could make adjustments via CSS to create the look my client wants.

                Thank you.

                • Hello.

                  1) If you have booked only one timeslot for specific day "06:00 - 12:00" so then the day have to show with clock icon as partially booked, because the other timeslot "13:00 - 19:00" are available. Please just recheck at the Booking Listing or at Calendar Overview page, that you are having there only 1 booking for one timeslot 06:00 - 12:00
                  Or make new test booking at fully available day to test it. Otherwise Please send the link to your page with booking form, where you are having the issue.

                  2) Unfortunately, its does not possible to show such bookings with triangles. Sorry. Such view of days possible only for change over days. Customization there do not possible todo via only CSS, because its also coming from php side about time, what part of day was booked. so its does not possible in actual versions. Sorry.

                  Kind Regards.

                  • Hello,

                    Thank you for the feedback. I've retested and discovered some of my theme CSS was overriding the clock icon on the partially reserved days. I've removed it and the clock icon is now displayed.

                    Thank you again for your help,
                    Julie

                    • Good to know that issue have been resolved.
                      Kind Regards.

  6. Hi,
    All the prices for my resources exclude VAT (20%). This includes additional options that can be selected in the booking form as set up in the Advanced Cost tab in Resources. How do I add the VAT on to the final cost? And can I show a breakdown of the final cost? i.e. Sub Total (ex VAT), Total VAT, Total (inc VAT)?
    Thanks (I'm using Business Large version).

    • Hello.
      Please check more here https://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/

      You need to define in the booking form hidden and checked by default checkbox like this:

      <div style="display:none;">[checkbox my_tax default:on ""]</div>

      And then at the Booking > Resources > Advanced cost page set additional cost like this:

      my_tax = 120 % from total cost

      Tip & Trick. You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Kind Regards.

  7. Hi,

    I'm trying to import my bookings to Google Calendar through the .ics url. I can see the bookings now on the calendar, however the timezone is set to GMT+0 even though my WordPress site's timezone is set to UTC+10.

    How do I change this? I know I can't change the timezone through Google calendar when the calendar is external so it should be configured on the plugin's end.

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and configure Timezone there. Thank you.
      Kind Regards.

      • Thanks! Another question.. if I add the calendar through URL to Google Calendar, it should update automatically, right? Google calendar updates up to 12 hours but it's been more than 12hrs and my test booking hasn't reflected on Google calendar yet.

        • Hello.
          1) When you click at Booking Listing page, at button "Add to Google Calendar" its will add the booking to the Google Calendar MANUALLY (its does not automatic process).

          2) In case, if you are using the export of your .ics feeds from Booking > Settings > Sync > "Export - .ics" page.
          Export.
          Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
          Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

          Kind Regards.

  8. Hello,

    I currently own a Business Medium version. As far as the new SCA regulation will be applicable from september 14th, will you release an update with the new "SCA compliant" Stripe integration ?

    Thank you in advance,
    Regards

  9. Is there a way to have the timeline start "today" instead of the first of every month. When ever you look at the page the first date would be today and then 1 month look ahead.

    • Hello.
      Currently its does not possible in actual versions of Booking Calendar. We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

  10. Hello,
    When using start time and duration drop downs the times are greyed out that are already booked but durations do not grey out if the overlap a existing booking. I have had several complaints that people are confused as to why the booking wont process and this is the reason. is it possible to make them grey out?

    Thanks

    • Hello.
      Unfortunately time duration does not possible to make grayed out during days selection. But system still will not allow to make the booking, if some time duration was booked for specific start time. It’s will show warning message.

      Otherwise, if you need to have grayed out options, then you need to use timeslots list instead of start time and duration of time fields.
      Kind Regards.

      • Hi,
        If I use time slots they can only select one timeslot at a time?
        I want people to be able to book for 30mins and hour or 1hr 30 mins i have set up timeslots for 30 min slots and used the long selection view but you cant select multiple bookings at once?

        Thanks,

        • Hello.
          1) Yes, only the one timeslot at a time.
          2) If you have long start time list and several time duration options, so then he best way to use start time and duration of time fields.
          But duration of time does not grayed out after selection of time. Sorry.
          We will add this feature to the TODO list for having it in future updates of plugin.
          Kind Regards.

          • Ok Thank you.
            I appreciate you adding it on the todo.
            Thanks.