Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    Is possible the coupons apply in diferents seasons? I need create discounts for seasons. Thank you

  2. Also i forgot to tell you that when he is going to make a reservation from his panel the calendar and booking form shows up correctly . In the page in frond end shows the default form .
    That is the shortcode i use again :[booking type=[[calendar-id]] nummonths=2]
    Here is a page i show the code in .

    • Shortcode is not correct.
      In this shortcode you need to define with parameter like this form_type='Custom form name'
      Name of your custom booking form of specific “regular” user.
      Kind Regards.

      • So you are saying that it is not possible to automatic take the form regular user defines in the resource page from the drop down ?
        What is the solution for me to write in the parameter you say ? "standard" is not the solution of course and of course to manually insert one by one as admin is not an option .

        • Hello.
          If the resource belong to the “regular user” so then system get automatically standard booking form OF SPECIFIC REGULAR USER. So each regular user can have different standards forms and such forms automatically will load.
          But if you create custom booking form, then you need to specify it in the Booking Calendar parameter to load it.
          Kind Regards.

  3. Ok now you are crystal clear .

    Now the point is , what if 1 regular user have as i mentioned before 2 different forms for 2 or more resources ? The 1 will be the standard and what about the second form and resource ?
    It will show standard for all resources ?
    Please specify this and if you can a link to read again for this section of my issues .....
    I will read again through documentation and i will contact through email with screenshots if i cannot solve it .
    Thanks for your try .

    • Hello.
      For example you are having “regular user” - “User A”.

      You have log in as this specific User A into WordPress admin panel.
      Then you create booking resources with ID like these, at the Booking > Resources page:

      - resource A1 (ID = 10)
      - resource A2 (ID = 15)

      After this you configure your standard booking form at the Booking > Settings > Form page
      and then create NEW custom booking form (while you still logged in as this User A). For example name of this custom booking form is “Custom A”

      So now for inserting standard booking form for first booking resource and custom booking form for second booking resource you need to insert these shortcodes:

      [booking type=10 nummonths=2]
      And this:
      [booking type=15 nummonths=2 form_type='Custom A']

      • I bought Multiuser version because of the model i have .
        A user creates a listing in my website and after approval he goes in his regular user admin panel and as you say create his forms and assign then to his resources he already have made .

        We connect the listing he creates with photos and info with the shortcode i wrote above : [booking type=[[calendar-id]] nummonths=2] where caledar-id is the number of the resource id he have put after creation of the calendar .

        It works fine for the calendar . What i have to do for the forms as well is the problem .
        Maybe [booking type=15 nummonths=2 form_type='Custom A']
        Where Custom A must be the field he has chosen in the admin panel .for that resource as resource form .

        I thought that that would be taken automatically as regular user choose the form he has created for that resource .
        There is any code to tell system to take what he have choosen ?
        PLEASE UNDERSTAND THAT THE MODEL IS AUTOMATIC EVERY HOTEL INSERT AND MANAGE THE WHOLE SYSTEM AFTER I GIVE ACCESS FIRST TIME .
        That you are saying is if i manage resource page for every insert and create the calendar through your shortcode generator .

        • Hello.
          Please try to test using this code:

          [bookingselect label='Please select the resource:' selected_type=[[calendar-id]] nummonths=1 type='[[calendar-id]]']

          Kind Regards.

          • THANK YOU SOOOOO MUCH !!!!!
            THAT WORKED ! SOLVED.
            Respect .
            I think that if you put some extra focus with settings for that scenario like mine where i want, like airbnb , hosts to insert calendars and bookings by their own with mylisting theme in wordpress , a large community of 3k people will be interested in.
            Have a great day.

  4. Hi,

    After running some tests with (not so tech savy) clients, a usability issue came up which we really didn't see coming.

    (We use " Select a DYNAMIC range of days with 2 mouse clicks" on our calendar, see http://www.offroad-camper.ru)

    1)
    Often people clicked once on a calendar day and did not understand why the form is still showing no days selected (because you need to click a second time to select a range - so if you want to select only one day, you still have to click on that very same day once more - but for not tech savy users that created some real confusion)

    Is there any possibility to get the following behavior?

    - click on a day - this day is selected for booking (remove the second click on the same day which would be needed currently)
    - click on a second day - the range between first and second day is selected for booking

    2) Another issue that surprisingly also caused confusion is that you can only select a second day which is later than the first day which was picked - can I disable this somehow? so it really shouldn't matter in which order I pick my first or last day.

    3) A workaround to fix all the above confusion would of course be to switch to single day picker
    Can I set here somehow that the days which I pick have to be connected?
    At least before sending the booking that there is a verification that all days are connected ?
    Similar like the automated check that the correct email format is entered?

    Thanks for providing some info on that issue

    Can this be changed somehow ? That ev

    • Hello.
      Currently its does not possible to fix in fast way range days selection mode as in your description. There is much exist advanced logic about the conditions selection, which can be interrupted.
      I will add to the TODO list some way of selection multiple consecutive days, when activating "Multiple days selection mode" (so do not have missed days between selection check in/out days, while activated multiple days selection mode. But I can not say when exactly this feature will be implemented into the Booking Calendar plugin. Currently we are having in our TODO list many items to implement.
      Thank you for understanding.
      Kind Regards.

      • Thanks for your reply, I understand that you are very busy and your TODO list has for sure hundreds of items on it.

        I believe the immediate most helpful (and easiest to implement) change would be to remove the restriction that you have to click in the order first:start date, second:end date (in dynamic range)

        I don't see any benefit at all from this and it just confuses users who don't understand why sometimes it recognizes their clicks, sometimes not. I can share with you a bunch of screen recordings where a whole lot of confusion unfolds because of this. (i know that the dates before the first selcted days get's greyed out, but most users don't recognize this (especially on mobile phone)

        Regard,
        Andi

  5. Hi everyone,

    Is there a way to have the room amount accounted for? I mean, when a customers makes a reservation, the plugin can tell me how many rooms (for example, single room) I have left.

  6. Hi,

    I have a 2x2 month calendar.

    I wanted to add some vertical space between the months.

    I found, modified and added the following code snipped to the bottom of client.css:

    div.cal_month_num_4 .datepick-one-month {
    width: 49%;
    float: left;
    }
    div.cal_month_num_4 .datepick-one-month.datepick-new-row{
    margin-right:2%;
    }

    Unfortunate this adds only vertical space between the two months on the first row.
    The second row remains unchanged.

    what can I do to fix this?

    • Hello.
      Please send the link to your page with booking form, where you are having the issue.
      Thank you.

        • Hello.
          Please replace your customization to this customization:
          /* ANDI --- make more distance between months */ div.cal_month_num_4 .datepick-one-month { width: 48%; float: left; } div.cal_month_num_4 .datepick-one-month:nth-child(even){ margin-right:2%; } div.cal_month_num_4 .datepick-one-month:nth-child(4), div.cal_month_num_4 .datepick-one-month:nth-child(5){ margin-top:20px; }
          Kind Regards.

          • Thank you very much, this worked perfectly!
            Your quick and professional support is much appreciated!

  7. I use the calender with half hourly timeslots. Is it possible to show the user in the frontend exactly the time slots (half hourly, not only days) which are availabe/occupied?
    Thank ou!

  8. Hi!
    I´m a customer of booking calendar.
    Can you pls tell me if I can sync the plugin with activeCampaign? I need to set up some automatization and manage the data base.
    thanks

    • Hello.
      Unfortunately Booking Calendar does not have direct integration with activeCampaign. Sorry.
      Kind Regards.

  9. Goodnight

    I have multi-user Booking calendar and I want the help of bookin calendar only to have the administrator user and not the other roles.

    What should I do to remove that option of help from you and that the support can be given by the administrator?

    Thank you

    • Hello.
      If you need to remove from the options "User permissions for plugin menu pages:" at the Booking > Settings General page all other user roles and to have only Administrator, so then you need to make this fix.
      1) Please open this file ../{Booking Calendar Folder}/core/admin/api-settings.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $field_options = array(); $field_options['subscriber'] = translate_user_role('Subscriber'); $field_options['contributor'] = translate_user_role('Contributor'); $field_options['author'] = translate_user_role('Author'); $field_options['editor'] = translate_user_role('Editor'); $field_options['administrator'] = translate_user_role('Administrator');

      and replace it to this code:

      $field_options = array(); $field_options['administrator'] = translate_user_role('Administrator');

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  10. I am seeing an error with times for booking data that effects the confirmation email the customer receives.

    The customer gets an email that shows that they selected 6:30AM even though they selected later in the day. 6:30 isn't even an available timeslot for our bookings

    On my end, under booking data it shows the selected time as "6:30-7:00AM" but under Booking Dates it shows the actual time the customer selected of 11:30AM-12:00PM"

    • Hello.
      1) Please update your version of Booking Calendar to the latest update 8.7.5
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Then be sure that this option “ Use localized time format” at the Booking > Settings General page in admin panel section was UNCHECKED.

      make new test booking and test it.

      Otherwise please send configuration of your timeslots from the Booking > Settings > Form page and Screenshot of Booking > Settings General page and send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.