Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, we have this set up https://oscarkilo.org.uk/wellbeing-van-booking-calendar/

    It's basically 4 vans, 1 master with 3 children, each with a capacity of 1. Vans can be booked out on a daily basis. We are using the setting "Unavailable days from today" set to 28 days.

    I'm trying to prevent a user from being able to book the next day by checking "Unavailable time before / after booking" and "After booking" set to 1 day. I have also activated the "Use check in/out time" but i can't get this to work. Does it only work on resources with a capacity greater than 1?

    THanks

    https://oscarkilo.org.uk/wellbeing-van-booking-calendar/

    • Hello.
      Unfortunately, this feature "Unavailable time before / after booking" and "After booking" set to 1 day" is working only for the "single booking resources",
      or for "child booking resources" which you have inserted separately into the booking form (basically its showing as single booking resources).

      This feature is not working for the "parent booking resources" with specific capacity. Sorry.

      You can create several single booking resources (4 single booking resources), and define selection of booking resources like in this example https://bm.wpbookingcalendar.com/select-resource/, so then its will work.
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-resources-selection/
      But its means that your visitor need to select firstly specific "Van" and only after this see the calendar with availability for specific Van.

      Kind Regards.

      • Don't think that is going to work, we'll see. Thanks though.

  2. Hi
    I have a holiday home but some weeks are a different price can i set a price of each day eg
    monday 30
    tues 25
    and so on

  3. Здравствуйте!

    Интересует бронирование дорожек боулинга.
    Можно ли применить ваш функционал для 12-ти дорожек?
    Т.е. должно быть отображено 12 дорожек на весь день с шагом в 30 минут. Подобный
    график должен быть на 2 месяца вперед. Также интересует возможность оплаты с сайта

    Есть ли примеры использования именно для бронирования нескольких дорожек боулинга?

    • Hello.
      1) Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      2) You will be need to have 12 different calendars for each of your bowling alley.
      At front end side you will be have different calendars with booking forms or selection of booking resources like here https://bm.wpbookingcalendar.com/

      3) The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      4) The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      5) Unfortunately there are no examples from other customers relative to bowling.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

  4. In the Timeline view, I would like users to be able to see all the details of other users' bookings (especially their names). It seems like this is possible from the video help.

    But I can't get it to work - http://allanwatts.com.au/wp/booking-timeline/

    Am I missing a setting? Or do I need a premium version? Or something else?

    Many thanks for your help.

    • Hello.
      Its possible in the paid versions of Booking Calendar. You can activate this options at the Booking > Settings General page in Timeline section.
      Kind Regards.

      • Thanks! Much appreciate your quick reply.

        Kind regards

  5. Hi,
    Our accomodation has to be book for 3 nights minimum, and the day of check-out, the accomodation need to appear as bookable in the calendar.

    I tried to check the option "delete from booking the last day of reservation", but the result was that my reservation was reduce to 2 nights instead of 3, and the checkout date on the reservation and in the mail is one day before it should be.
    Even if I tried to set up 4 nights instead of 3 (to have last deleted then), it still appear as being 2 nights so it's not working.

    Can you explain to me how I can make to block my minimum stay to be of 3 NIGHTS and that the last day (day of checkout) is bookable ?

    • Hello.
      1) Basically if you activated this option "Set check out date as available" at the Booking > Settings General page in Calendar section, so then you need to set the minimum number of days to select as 4 days.
      Also please be sure that you have deactivated this option: "Use check in / out times".
      2) Otherwise you need to activate the this option "Use check in / out times" and deactivate this option "Set check out date as available" at the Booking > Settings General page. And set the minimum number of days to select as 3 days. Check more about this feature here: https://wpbookingcalendar.com/overview/#change-over-days
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/
      Kind Regards.

      • 1) Basically if you activated this option "Set check out date as available" at the Booking > Settings General page in Calendar section, so then you need to set the minimum number of days to select as 4 days.

        I am having a problem with that. We do have 4 days selected as a minimum number of days, but as soon as I check the "Set check out date as available", it indicate in the booking process that people are only booking for 2 nights, which should be 3 nights.

        What am I doing wrong ?

        I will try the time settings if I got no other solutions.

        • Hello.
          Can you send full screenshot of Booking > Settings > Form page and Send the link to your page with booking form, where you are having the issue.
          Please send all this to support @ wpbookingcalendar.com
          Kind Regards.

  6. Hi!

    Thanks for this easy to use plugin.

    I wanted to know if it's possible to restrict bookings for 30 minutes (for example) before and after other pending/approved bookings.

    So, let's say someone has booked an appointment from 12:30-13:00.

    Is it possible to block further appointments from 12:00-12:30 and from 13:00-13:30?

    Thank you!

  7. Hi,
    I have the problem if I activate your Booking Calendar – WordPress plugin on my website with WP Evolve theme all submenus doesn't´ work anymore, nothing happens when I hover or click on the items.
    I deactivate your plugin again and everything works fine as before.
    Any idea?

    • Hello.
      1) If you do not see the Envolve theme menu, so then please open the Booking > Settings General page and in Plugin menu section , for the "Menu position" set value "Bottom" instead of "Top".

      2) If you can not click at the menu, so then probably at your page exist some JavaScript error.
      I can suggest that its can be conflict with bootstrap library loading.

      Please note, Booking Calendar is using Bootstrap library 3.3.5, if your theme or some other plugin is using other (older or newer) version of bootstrap so then possible an issues.

      You can disable of loading Bootstrap library in Booking Calendar at front-end side. But in this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.

      Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel
      Kind Regards.

      • Hello,
        thank you for fast answer. I will try your solutions...

        Kind regards

  8. I have bought the personal version Yesterday, I want users to be able to book any time slot on one or more days. E.G. 2-5 every Monday 0r 1 pm - 3 pm on Monday Tuesday and Wednesday in the same week. Is this possible or have I got the wrong version? thank you.

    • Hello.
      If you need to select several days and book the SAME timeslot at these several days, so then it’s possible in the Booking Calendar Business Small or higher versions. You need to activate multiple days selection mode and activate this option “ Use time selections as recurrent time slots”, if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      You can activate it at the Booking > Settings General page in calendar section.
      Test it here https://bs.wpbookingcalendar.com/
      Kind Regards.

  9. Can I send a reminder mail to the customer 1 or 2 day before the appointment day?

    • Hello.

      Unfortunately, not yet.

      This feature exist in our TODO list, and it will be available in some future updates of plugin,
      but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  10. We have a simple site managing one conference room using Booking Calendar. We want to allow repeat scheduling for users who have a weekly or monthly meeting, for example. Can we configure the calendar to permit that? We manage each request for review and approval. Thanks for your support.

    • Hello.
      if you need to make several same bookings for the specific time in several days, so then you need to select each such day for making booking. Unfortunately, its does not possible to set like a rule or something similar let say "to automatically select each next Monday for next 2 months". Visitors need to select manually each such day in calendar for making such booking.

      Also in the Booking Calendar Business Small or higher versions you need to activate this option "Use time selections as recurrent time slots" , if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      In lower versions it does not possible.
      Test it here https://bs.wpbookingcalendar.com/
      Kind Regards.