Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  2. Can anyone let me know how one sends (VAT) invoices to customers via the WP booking calendar?; Currently Booking Calendar has no internal invoice system which makes me have to reconfigure the email templates (at the Booking > Settings > Emails page), for looking it like an invoice.

    I then have to reconfigure the "Payment request" email template at the Booking > Settings > Emails page, and then send this email (as invoice) to my customers from the Booking Listing page. These customers then have to file this invoice looking like an email.... which does not look professional or simply can't be stored or accepted.

    • Hello.
      Currently sending VAT invoices via Booking Calendar plugin does not support.
      Plugin does not support creation or sending invoices. Sorry.
      Kind Regards.

  3. Hi,

    Can you define different time slots for each days?

    Thank you.

  4. Hi,

    I'm using Business Medium and have three custom booking forms. In one of my booking forms the [content] tag displays info from the standard booking form instead of the [content] fields defined below the form itself. However, in one of the other three custom booking forms the [content] tag displays the fields included below the form (which is correct). I'm mildly confused and have a feeling that I'm missing something quite obvious.

    Do you have any suggestions to why content from the standard form is displayed in one of my custom forms when using the [content] tag e-mails and booking summary?

    Best regards

  5. Using Business Small SingleSite 8.7.5
    I would like to block dates that are unavailable but not show them as a booking, for clarity when viewing bookings. Is this possible?
    On Google Calendar sync, If I use
    Activate auto import
    Will this duplicate bookings?
    Thank you.

    • Hello.
      1) If you need to  set  different available dates for the different seasons,  so  then  its possible in the  Booking Calendar Business Medium or higher versions.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/
      Test it here https://bm.wpbookingcalendar.com/
      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      2) Usually its have not to create duplicates.
      Otherwise you can try to import via .ics feeds.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Kind Regards.

  6. I have succesfully installed the free version with two .ics syncs to both Homeaway and Airbnb calendars. There is one thing that is not working right: all imported bookings from these external calendars have the state "Pending" in the WP Booking Calender. What can I do to mark them all booked after the import?

    • Hello.
      In the Booking Calendar Business Small or higher versions possible to activate auto approve of importing bookings.
      You can activate this option at the Booking > Settings General page in Auto Approving / cancelation section.
      Kind Regards.

      • I have the Personal Version and having the same trouble as Danny. Are you saying you offer AirBnB sync in the Personal/Free version but for it to show the listings correctly (Booked instead of Pending) you need to upgrade to at least the Small Business version? That doesn't make sense. Why bother offering it if it doesn't work correctly?

        • Hello.
          In your version, you can make this fix.

          Please open this file ../wp-content/plugins/booking-manager/core/wpbc/wpbm-bc-import.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          ********************************
          if ( ( function_exists( 'get_bk_option' )) && ( get_bk_option( 'booking_auto_approve_bookings_when_import' ) == 'On' ) ) { //FixIn: 8.1.3.27 // Auto approve booking, when imported. //FixIn:7.0.1.59
          ********************************

          and replace it to this code:

          ********************************
          if ( function_exists( 'get_bk_option' ) ) { //FixIn: 8.1.3.27 // Auto approve booking, when imported. //FixIn:7.0.1.59
          ********************************

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it

          • That worked, even in the free version. Thank you very much!

  7. Hello,

    1) Can I mark that guest came or not? (some kind of checkmark or different color etc.)
    2) Is there any way to notify customer (guest) 24 hours before appointment?
    3) Is there possibility to add attachment to email, depending on the choice in form?

    Thank you

    • Hello.

      Sorry, all these features are not available, on exist versions, yet. We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

  8. Hello,

    How can I disable the error anchoring? In many cases, the unexpected scroll move elements of the form outside of the viewport. This is a real problem.

    Thx for the answer!

    • Hello.
      Can you send screenshots of what exactly element are auto scrolling and send the link to your page with booking form, where you are having the issue.
      Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

  9. Hi,

    Business Medium user here. I like to keep my booking calendar in sync with a Google Calendar. However, when I follow the instructions for importing .ics feed into Google Calendar, Google only updates the feed once a day which is not frequent enough for me. I wonder if there is a way to export bookings from Booking Calendar into a Google Calendar on a more frequent basis?

    I notice that the other way around is possible through Google API: import events FROM Google Calendar into Booking Calendar, but not the other way around? That is, import events TO Google Calendar through their API (instantly, not just once a day). Can you confirm that this is not possible at the moment?

    Best regards

  10. Hi! It seems I didn't unset 6 months support feature when I purchased wp booking plugin. How can I refuse this option?

    • Hello.
      You can deactivate the subscription for updates by using link, that you have received in email, after your purchase.
      Kind Regards.

      • Thank you! I found the link in the first email, which I found later in the Spam folder.