Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, is it possible that the visitor receives a PDF summary attached to the automatic email after booking a resource? Something like a ticket that they can have on hand should need be?
    Thanks!

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

    • A way to circumvent the problem is to give a nice formatting to the email (email clients being quite primitive compared to a web browser, you will probably have to use HTML tables – it's annoying but you do it only once).

      Then you or your client can print the email as PDF from email client.

  2. Hi,

    "Get Started
    Insert booking form shortcode into your Post or Page"

    Where do I find the shortcode to insert into the page? Thanks

  3. hi i have been using your plug in for a while, but around christmas time it stopped working properly. When somebody makes an enquiry it is no longer sending the email to us. i have tried using a different personal email address and that works fine, but when i then put our domain name email back in we dont get the email.
    Really not sure how to fix this, i cant understand why some emails address work but others dont.
    please help

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

  4. Hi, is it possible to set up booking calendar to use each date selected as a subscription payment? So for example, if a customer books the 1st, 12th, 17th and 30th in May, can booking calendar be set to take individual payments on those days, rather than taking one payment for 4 days. Thanks.

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

    • I have excluded the page from being ached and will try again

      • Hello.
        You need to deactivate the cache plugin, or exclude the pages with booking forms from the caching.
        Kind Regards.

  7. Dear Sir or Maddam

    Is it possible to book more times for one day?

    Thank you

    Kind Regards

    Zandt Benjamin

    • Hello.
      1) Unfortunately its does not possible to select the multiple timeslots for the booking.
      But you can use start time and end time fields, where possible to select as ling time during a day as you need.
      Start time: [select starttime "10:00 AM@@10:00" "12:00 PM@@12:00" "02:00 PM@@14:00 "04:00 PM@@16:00" "06:00 PM@@18:00"] End time: [select endtime "12:00 PM@@12:00" "02:00 PM@@14:00 "04:00 PM@@16:00" "06:00 PM@@18:00" "08:00 PM@@20:00"]

      Or you can use start time and duration of time shortcodes for booking several hours.

      For example:
      <p> Start Time:<br />[select* starttime "08:00 AM@@08:00" "09:00 AM@@09:00" "10:00 AM@@10:00" "11:00 AM@@11:00" "12:00 PM@@12:00" "01:00 PM@@13:00" "02:00 PM@@14:00" "03:00 PM@@15:00" "04:00 PM@@16:00" "05:00 PM@@17:00" "06:00 PM@@18:00" "07:00 PM@@19:00" "08:00 PM@@20:00" "09:00 PM@@21:00"]</p> <p>Time duration:<br />[select durationtime "1 hour@@01:00" "2 hour@@02:00" "3 hour@@03:00" "4 hour@@04:00" ]</p>

      2) The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  8. After installing the plugin, I get notifications for bookings in the Admin panel, but the "pending", "booked" and "available" settings (colored blocks) on the actual web page do not show up. Website = http://www.whitedogbandb.com

    Thanks.

    • Hello.
      1) You can activate to show "legend" icons under the calendar at the Booking > Settings General page in Form section.

      2) In case, if you do not see the booked dates in calendar, at all so then at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • The second option "use pending days as optional" was the fix, thank you very much!

  9. I have the medium business plugin. Two calendars are currently working on a single page without any issues. However, when I add any new calendars and submit a new form, I get the following error (the two working calendars are unaffected):

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:438|V:9.Business.Medium.SingleSite.8.7.6| DB:Duplicate entry 20-2020-03-25 00:00:00 for key booking_id_dates::INSERT INTO wp_bookingdates (booking_id, booking_date, approved) VALUES (20, 2020-03-25 00:00:00, 0 ), (20, 2020-03-25 00:00:00, 0 ), (20, 2020-03-26 00:00:00, 0 ), (20, 2020-03-26 00:00:00, 0 )]

    I've tried deleting the new calendars, new forms, and seasonal filters, but nothing seems to fix this issue.

    • Hello.

      It’s seems that you incorrectly configured times at the Booking > Settings > Form page

      or in case if you have activated change over days the Booking > Settings General page in calendar section.

      You can check this troubleshooting instruction about this issue in FAQ here http://wpbookingcalendar.com/faq/duplicate-entry-key/

      Kind Regards.

  10. Is there a version of Booking Calendar that allows 1st and 3rd Saturday to allow appointments?

    • Hello.
      What do you mean by this?
      Do you need to have automatic selection of 3rd Saturday after selection of 1st Saturday ?
      Kind Regards.