Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. 164/5000
    Goodnight

    I need your help so please indicate how I can do so that only registered users can make reservations.

    Thank you

  2. Hello,
    I will like update to the new update. But I did changes in css file of one calendar. If i update to the new version i lose this changes?

    Thank you

    • Hello.
      Yes, you will be need to make that changes again.
      During update process all files are replacing to new files.
      Kind Regards.

  3. HI
    I was wondering if there is a way to link the booking calendar to XERO accounting package? So they will be able to talk to each other.

    • Hello.
      Unfortunately Booking Calendar does not have integration with “ XERO accounting ”. Sorry.
      Kind Regards.

  4. For some reason the calendar is active...but anyone other than admins cannot place a booking...any pointers?

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

  5. I'm currently using MultiUser SingleSite 8.7.6. All functions that I've tested so far appear to be working with the exception of the Search Availability form. I've simply created a page and embedded the shortcode on the page to search for availability: [bookingsearch searchresultstitle='{searchresults} Result(s) Found' noresultstitle='Nothing Found']
    I keep getting "Nothing Found" from my search results.

    I've followed the the information via these pages to ensure I have everything configured properly:
    https://wpbookingcalendar.com/faq/no-search-results/
    https://wpbookingcalendar.com/faq/booking-resource/
    https://wpbookingcalendar.com/faq/capacity-concept/#search-and-capacity

    Is there anything that you could additional recommend to determine why I keep getting "Nothing Found" for my search results? I've been working on this for days, and still can't get it to work. Greatly appreciate your help. Thanks.

  6. Hello,

    I m making an bed and breakfast website with a booking system.
    Now I have a simple version of wpbooking calendar but I would like to know how to add resources (Listing) into the calendar.

  7. Hello, whenever I try to download a bookings data CSV, a tab opens up in my browser and says: Wrong Path. Error during exporting CSV file!

    Thanks for your help!

  8. i have requested support a few weeks ago and not reciieved any answer,,, our calendar is not send the booking requests to our email, i have changed the email to another and it works fine, but it will not work with any emails with our own domain name. i used to work but stopped in november, please help, what is the problem here.

  9. Hi

    I'm using Version 9. Business.Small.SingleSite 8.5.1. Purchased just over a year ago so its out of the support period (and is also not the most recent version) but posting in case you can provide some suggestions (and also to give feedback).

    I have encountered 3 issues and have work-arounds for two of them but not yet the third.

    Unresolved issue - pressing the 'submit' button is not leading to any action. It was previously working OK with test data (Stripe and Paypal) some months ago but not now with live data. I wondered whether there was a misconfiguration with one of the payment gateways and have restricted payments to 'cash' but still nothing happens. Any suggestion what I should try next? The page is presently live at https://diversitywise.com.au/parent-booking/

    Work around 1: I was finding the 'email' field pre-populated with what I guessed might be binary (eg "admin@&#10"). Eventually solved by renaming 'email' variable to something else (eg 'client_email') - possibly conflict with reserved word?

    Work around 2: At one point in testing the calendar stopped displaying due to Java errors (the rest of the form remained visible). I concluded that the only change I had made was the number of test bookings on a particular day. I deleted some of these bookings and sure enough, the situation resolved itself. I have attached the java error messaging below. My calendar has only one resource which can be booked in one-hour slots between 9AM and 5PM. I had I think 4 consecutive slots booked when the error emerged.

    Cheers

    Simon

    Uncaught TypeError: Assignment to constant variable.
    at isDayFullByTime (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1360)
    at HTMLDivElement.applyCSStoDays (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1123)
    at Datepick._generateHTML (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1028)
    at Datepick._updateDatepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:888)
    at Datepick._inlineDatepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:827)
    at Datepick._attachDatepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:815)
    at HTMLDivElement. (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1076)
    at Function.each (c7035.js?x57368:2)
    at a.fn.init.each (c7035.js?x57368:2)
    at a.fn.init.$.fn.datepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1076)
    VM220:137 DomDistiller debug level: 0
    8df94.js?x57368:3 Uncaught TypeError: Failed to execute 'addEventListener' on 'EventTarget': The callback provided as parameter 2 is not an object.
    at HTMLDocument. (8df94.js?x57368:3)
    DevTools failed to parse SourceMap: chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/sourcemaps/onloadwff.js.map

    • Additional comment - the text pre-populating the email field that I thought might be binary is being parsed differently on your blog form - it looks like it is being translated back to my email address ....... so presumably HTML related rather than binary

      • Hello.
        Can you send your order number and link to the page with booking form, so we can check it. Please send all this to support @ wpbookingcalendar.com
        Thank you.

  10. Clients can book the same time slot over different dates. When I export to Google calendar a booking is entered by the first date and the last date within the booking. So below 5th - 21st May, Not seeing the un booked dates between

    5th May 2020 14:00 - 8th May 2020 17:00
    ?
    11th May 2020 14:00 -15th May 2020 17:00
    ?
    18th May 2020 14:00 - 21st May 2020 17:00

    I know I can use the CSV or ical which picks this up, I was hoping there was something I could do to have the Add to google Calendar work for this type of booking. Thank you

    • Hello.
      Unfortunately it’s does not possible to export to google calendars the timeslots for the different dates. Such times will be defined as check in/out times for the different multiple days during export process.
      Kind Regards.