Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    We purchased Medium Business version of the plugin.

    I need to integrate SystemPay payment gateway (https://paiement.systempay.fr/doc/en-EN/rest/V4.0/javascript/) into WPBookingCalendar using the following page: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

    However, this requires to add javascript tags in the header section of the web page (see https://paiement.systempay.fr/doc/en-EN/rest/V4.0/javascript/quick_start_js.html#2-afficher-le-formulaire).

    I tried to use tags as done in Stripe gateway, but this causes alert() popup with "error 500 Internal Server error" message to show, followed by a second one indicating "AJAX sending error".

    How can I set javascripts and CSS stylesheets to be correctly added in the section of the page when displaying the form (doing this in get_payment_form( $output, $params, $gateway_id = '' ))?

    Thanks for your support.
    Best regards,
    Julian Murgia

    • Hello.
      Probably you need to load these CSS and JavaScript files not inside of the booking form, but in header of your website.
      for example you can load them by using your actual theme "header.php" file.
      Kind Regards.

      • Thanks for your answer.
        Wasn't this the purpose of the specific tag ? Can you please explain its use ?
        Thanks again!
        Best regards

        • Sorry, the tag name keeps going away. I'm talking about ajax_script tag.

          • Hello.
            the tag like this:
            <ajax_script src="https://js.stripe.com/v3/"></ajax_script>
            after loading of the content in ajax request will be replaced to
            <script src="https://js.stripe.com/v3/"></script>

            Please note. Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
            Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
            Thank you for understanding.
            Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

            • Ok, I understand that ajax_script tags are simply replaced, not used to be placed in head section. In this case, I'll find a way to add the code I need in the website's header.

              Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

              Yep, acknowledged.
              No problem, we had planned this development to be done by ourselves. It's a good thing that WPBC provides means to add a custom gateway. I do not expect support regarding the gateway I'm integrating is working ok, but only on the integration of it in WPBC.

  2. Good afternoon,

    Right now I'm using business - medium single site 8.7.6

    I have the following question:

    Is it possible to use different "calendar" for different resources?

  3. Hi,
    My client desprately need week numbers to show on calendars. I can't find any options about this subject. Is there some code to tweek to show weekly numbers?

    Regards
    Juha

    • Hello.

      By default it’s does not supporting, but you can make this customization.

      Please note, this customization can break the calendar layout, and you will be need to make some CSS customization.
      We do not support such type of customization.

      So if you still want to make customization for showing the week numbers, then please open this file ../{Booking Calendar Folder}/js/client.js

      then find this code:

      // showWeeks: true,

      and make this modifications:

      showWeeks: true,

      Please do not forget to clear browser cache before testing these changes.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

      • Hi,
        Thanks! Works like a charm. Coding is not a problem. I already made a fixes.

        Regards
        Juha

  4. Hi There

    Is there a known bug with the email notification being sent went a person makes a booking?

    We do not receive the notification email but all other notifications are being received e.g. email to the person making the booking with confirmation etc, just not this one, which is important!

    Thanks

    • Hello.
      Please try to change your email address at the Booking > Settings > Emails page, or can try to follow the point #5 from troubleshooting FAQ instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      P.S. Check spam folder of your emails.
      Kind Regards.

  5. Hello.
    I have an issue.
    When I fill the form and mark the date I got the message "Please, select booking date(s) at Calendar." and I don't know where is the problem.
    Can you please help me with that issue.
    Thanks.

    • Hello.

      Please be sure that you do not inserted the [bookingcalendar] shortcode together with [booking] shortcode.

      If you have 2 these shortcodes at the same page, so then you will have this issue.

      You need to have only [booking] shortcode, that will show the booking form with calendar.

      [bookingcalendar] shortcode is useful only in case, if you want to show only availability calendar without the booking form, where does not possible to select any dates.

      So please remove the [bookingcalendar] shortcode or remove the availability widget (if you was adding it as widget and not the shortcode).

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      Kind Regards

  6. Hello

    In a booking form, is there a way to display custom calculation ? For example, if there is a hotel tax of 2€ per person per night, I would like to display (2 * visitors * nights_number).

    I'm using Business Medium 8.7.6.

    Thanks

    • Hello.
      Please check more here https://wpbookingcalendar.com/overview/#additional-cost

      1) At the Booking > Resources > Advanced cost page you Need to configure addional cost like this:

      my_tax = ( 2 * [visitors] * [nights_count] )

      Please check more here https://wpbookingcalendar.com/faq/expresions-in-advanced-costs/

      2) Relative showing cost.

      Tip & Trick. You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.

      Kind Regards.

  7. Ah I should have known, thanks. We've got a new client who's very demanding, sorry.

    Is it possible to add a "max" validation over 2 fields ? Like adults + children < 6.

    Meaning total must be inferior or equal to 6, example 2 adults + 4 children, or 3 adults + 3 children etc. ; with form invalidated if more than 6. Maybe via a hook ?

    Thanks.

  8. Is there a way to display season prices in an external widget ?

    I can write a custom shortcode myself if you just tell me how to get the season prices of a given resource in PHP.

    Thanks.

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  9. Hello
    I have no icon in my edit pages - is that not a part of the free version - is it a part of Premium version?
    I have just update the WordPress to the leatest release.

    Jan Saltoft

    • Hello.

      1) Probably its because of conflict with some other plugin ot theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      2) Or you can add into the post or page the Booking Calendar shortcode manually, relative to this instruction: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      If you are using the Gutenberg (new block editor in the WordPress), so then you can check how to add the shortcode manually into the classic editor here https://wpbookingcalendar.com/faq/booking-form-in-gutenberg/
      Kind Regards.

  10. Hello,
    how far is booking calendar compatible with the dsgvo?
    What data is collected? Where are they stored?
    Can you conclude an order processing contract with you?