Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      You can remove the second email field at the Booking > Settings > Form page.
      Kind Regards.

  2. Hi

    Booking calendar is not sending clients bookings to my email anymore.
    address is https://mobiilnesaun.ee and in settings e-mail addresses are correct and that choice below is enabled.
    Enable / Disable Enable / Disable Enable this email notification

    Regards
    Jaanus

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hello!
    On my site booking that are made and approved by admin are not visiable on the site.
    Has worked before and now, for no reason stopped working.
    Free version. 8.7.6

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  4. Hello,

    I'd like a shortcode that I can add to my user profile pages that list their bookings only. Is this possible? Can I add user_id from WP login to my booking forms?

    • Your calendar is under the first calendar tab. I have tried disabling the plugin that produces the second calendar tab but that makes no difference.

      • Hello.
        Its seems like conflict because of loading of other version of Bootstrap library.

        You can deactivate loading of Bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by checking this option “Disable Bootstrap loading on Front-End” after expand of this section “Show advanced settings of JavaScript loading”. Its can fix some issues in your theme (if you have some), but its also be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.

        If you want to show tooltips in the Booking Calendar plugin, please disable loading of other Bootstrap library by other plugin or theme.

        Kind Regards.

        • I did try that but it made no difference. Also what about the colours of the calendar not showing correctly? Is that the same thing?

          • Hello.
            It’s seems like CSS conflict.

            Can you try to deactivate all other plugins and activate the default WordPress theme.

            After this try to activate your plugins and theme one by one and test it.
            So you can find what is the reason of this issue.

            Kind Regards.

            • The theme is the reason for the colours not working. It looks like the settings for

              table>tbody tr:nth-child(2n) th, .
              table>tbody>tr:nth-child(2n)>td
              table>tbody tr:nth-child(2n+1) th,
              table>tbody>tr:nth-child(2n+1)>td

              are coming from scheme_default in the file /themes/my theme/css/__colors.css

              Shouldn't this class be unique to booking?

              Also still no joy on any popups, even with 2020 theme and no other plugins enabled.

              • Hello.
                1) You need to comment that CSS in the theme. Then test it. Please do not forget to clear browser cache before testing these changes.

                2) You need to be sure that you have not disabled the “using bootstrap” at front end side of your website.
                Check it at the Booking > Settings > Form page in advanced section.

                Kind Regards.

  6. Have fixed the conflict with the CSS by loading my own skin (although I think you should define your own CSS rather than have scheme default for TD).

    Still no joy on any mouseovers. Have tried with bootstrap enabled or disabled, no change. The mouseover script is there in the source but nothing happens. Any ideas?

      • Ah, I need mouseover so I can see booking details (or at least the name of the person booking) for week long bookings. How could I do this?

  7. Is it possible to set a number of reservations within the same time slot? for example in the time slot 10-11 AM I can accept 2 reservations

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      • Thanks for the reply, you are really good.
        In practice I have to use the plugin for a barber who with the new covid 19 regulations, can only enter 2 customers per time slot, so in practice I would need 2 identical time slots for each time slot for example:
        9-9: 30 , time slot 1
        9-9: 30 time slot 2
        9: 30-10 time slot 3
        9: 30-10 time slot 4
        etc ...
        I tried to manually insert the time slots but 2 identical ones does not make me insert them.
        There is a solution?

        • Hello.
          Yes, it’s does not possible. Sorry.
          As in description in my previous email. Please recheck it.
          Thank you.

  8. Hello guys!
    I'm using your wonderfull plugin at https://hotelsavona.cl/#reserva .
    The thing is i need this:
    I have two comboboxes/selects. So if i choose one combobox/select send a mail ONLY to this desire address. If i choose other combobox/select to other mail address. Is this posible?.

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

  9. Hello

    I have a problem regarding sending booking information or information regarding an new reservation to my gmail. It seems that the booking calendar plugin does not send an email when it is a gmail. If I use a test mail from e.g outlook, hotmail or another email provider, it works fine.
    Could you please help me with this problem? info - in earlier versions it had worked!!!!!

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  10. Hello,

    I have 2 questions :

    - When deposit is paid (via Stripe), shouldn't the payment status be "Partially paid" ? Currently it says "Completed" right away, which is confusing.

    - Is there a way to automatically trigger a reminder email to pay remaining balance, a week before booking starts ? That would be coherent with previous question as you would only trigger for partially paid bookings.

    Thanks

    • Hello.
      1) No, its just show status of the last payment if its was successful or not (relative to costs in the "Cost field" at the Booking Listing page, that is showing "part of total booking cost there"). You can manually change payment status to "partially payment", only.

      2) Currently its does not possible. But we are at final step of creation of new email reminder plugin, which can be helpful in such cases. Its have to come during summer.
      Kind Regards.