Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. In Approved email, is it possible to show the total cost (to remind customer) ? The [cost] only shows deposit cost.

    Thanks.

    • Hello.
      Its possible if you will use this shortcode [cost_hint]
      in the booking form (at the Booking > Settings > Form page )
      and at the "Content of booking fields data" form at the Booking > Settings > Form page (its obligatory),
      and only after this you can use this shortcode you can use in the emails at the Booking > Settings > Emails page.

      Its will work only for the new bookings (with old bookings its will not show cost).
      Kind Regards.

  2. I really need a tooltip or mouseover (or even a name on each booking) in the calendar view like there is in the timeline view. Looking back you had this as a developer option some years back but it's obviously disappeared. There is still mouseover code appearing in the source. Can that not be used just to give a name? (my example page here: http://new.ownergroups.com/ownergroup-example/)

    I notice also that the pending bookings don't appear on the calendar view. Is that a setting I've set somewhere?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

      It’s only possible to show some booking details in the Booking Calendar Business Medium or higher versions near the dates that was BOOKED FOR SPECIFIC TIMESLOT.
      If there booking for entire day Than it’s does not possible.
      Kind Regards.

  3. Hello,
    if is "Show deposit and total booking cost together" in payment option checked and payment method is Stripe only, i get 2 buttons on payment gateway page, but both are for the total amount (deposit is set up correctly). It works with PayPal (first payment button is for deposit and 2nd for total amount), but Stripe has issue here.
    Do you have idea how to fix it?

    Thank you in advance

    • Hello.
      Stripe does not support such both “total” and “deposit” forms showing. It’s restrictions because of way how possible to interstate Stripe payment system. So that’s why it’s does not possible to show it both Together.
      Kind Regards.

    • Hello.
      Its seems like CSS conflict.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

      • Hello,
        I have now deactivated all plug-ins and noticed when I deactivate the Fusion Builder from the Theme Avada. The ads are back to normal.
        Unfortunately, I cannot permanently deactivate the Fusion Builder because I absolutely need it at Avada. Is there any other solution?

        Many thanks for your effort.

        Ciao Marko

        • Hello.
          Please contact support of this " Fusion Builder" and recheck with support of this theme, what exactly CSS make issue about the popovers.
          So then you can comment only part of the code in " Fusion Builder" theme for do not make such conflict with Booking Calendar plugin.
          Kind Regards.

  5. Hi,

    is it possible to have different calendar rules for resources? f.x in the summertime we want to change 3 of our resources to fixed range from friday to friday but have the 2 other ones remain dynamic range

    how would one go about setting this up?

  6. Hi,

    So i've set the dynamic range to min & max 8 days and only on fridays. and then created seasonal filters for bookings outside our summer season and made option codes like so:
    [booking type=8 nummonths=1 options='{start-day condition="season" for="vetur" value="0,1,2,3,4,5,6"},{select-day condition="season" for="vetur" value="1-8"}']

    which works great, now i am wondering if there is a way to add another condition so that bookings starting on fridays are minimum of 3 days i.e. fri-sun and so that you f.x. can not book thurs - sat but have to book thurs - sunday ?

    best regards,
    Einar

    • Hello.
      1) If all these conditions have to work only for the dates in your season "vetur", so then you need to create 7 new seasons.
      Each such new season, have to have specific week days in "vetur" season.
      For example, its can be "vetur-1" - which is means all Mondays in "vetur" season,
      "vetur-2" - all Tuesdays in "vetur" season,
      ...
      "vetur-5" - all Fridays in "vetur" season,

      2) So then your shortcode can looke like this:
      [booking type=8 nummonths=1 options='{start-day condition="season" for="vetur" value="1,2,3,4,5"},{select-day condition="season" for="vetur-1" value="1-4,7,8"},{select-day condition="season" for="vetur-2" value="1-3,6-8"},{select-day condition="season" for="vetur-3" value="1-2,5-8"},{select-day condition="season" for="vetur-4" value="1,4-8"},{select-day condition="season" for="vetur-5" value="3-8"}']

  7. Hello,
    Is it possible to translate the [date] field in emails ? Currently our emails are in local language but the date are in english.

    Thanks

    • Hello.
      Open the Booking > Settings General page and in Booking admin panel section set CHECKED this option: "Use localized time format".

      Kind Regards.

  8. When booking via admin I need to be able to select from existing registered users on my site. Is that possible?

  9. Hi,

    we tried to setup specific opening hours for saturay appointments, it seems to be working, but now there's an error-message on our page:

    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1837
    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1837
    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1838
    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1838

    This is what we use:

    [condition name="weekday-condition" type="weekday" value="*"]
    Zeit: [select rangetime "08:00 - 08:30" "08:30 - 9:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00"]
    [/condition]
    [condition name="weekday-condition" type="weekday" value="6"]
    Zeit: [select rangetime "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 – 12:30" "12:30 – 13:00" "13:00 – 13:30"][/condition]

    (No issues if we just use the first condition, without saturday..)

    • Hello.
      Can you try to replace this 08:30 - 9:00

      To this

      08:30 - 09:00

      Otherwise, please send full configuration of the booking form.
      Kind Regards.

  10. I have multiple resources. The general booking pattern is 7 day bookings, sunday to sunday. I can set this as a date range in general settings which works great. I also understand that I can change this on booking forms with parameters in the shortcode. However, is there anyway of making the admin booking side more flexible, having different patterns for different resources?