Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. HI we would like to join your plan, and I have a question. Can you help?

    is there a penalty system in Start booking , we are in beauty industry , and we would like to have one restriction , that is when customer reschedule their appointment, they can only book timeslots after 30 days , this sort of customization

    • Hello.
      Unfortunately, there is no such system with such restrictions. Sorry.
      Kind Regards.

  2. Hello,

    Business Medium SingleSite 8.7.6

    I'm tryng to add the cost of the booking and I'm not able to change it, I need the price to be seen in the form but when I change change the simple form even when i had the tags I try to update the form and it returned a 404 error.

    I think the coden is this to add on the form:
    ************************
    Showing the cost in real time at booking form. (Business Medium/Large, MultiUser versions).
    [cost_hint] - show cost hint for full booking in real time, depends from selection of days and form elements. Example:

    The full cost for payment: [cost_hint]

    ********************
    Website is http://www.fonte-limpa.com

    How can I have this fixed?

    Kind regards

    Mário Eusébio

    • Hello.
      Its seems like some security restrictions at your server for POST request with HTML tags inside.
      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      2) Otherwise please recheck security settings at your server, about the POST requests, probably you need to contact support of our hosting about this.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  3. Hello,
    Thank you for the great plugin. We are having a minor issue importing from Booking.com and I'm not sure if there's a configuration I need to adjust or what.

    The import is getting the # of nights correctly, but for some reason the price is being computed incorrectly, as it's short by one night. For example, the import is blocking off 4 nights but instead of showing a price of $340 (4x85) it's showing $255 (3x85).

    Now of course this isn't a huge issue because booking.com handles those transactions but my client is wanting this to show up accurately for the bookings.

    Any suggestions how I can remedy this? The applicable lines from the import file are shown below, which properly shows the check in on 11th and check out on 15th. Thank you!

    END:VEVENT
    BEGIN:VEVENT
    DTSTART;VALUE=DATE:20200611
    DTEND;VALUE=DATE:20200615

    • Hello.
      Please try to set "cost per 1 day" instead of "cost per 1 night" at the Booking > Settings > Payment > General page.
      Please make tests with new bookings only.
      Kind Regards.

  4. Hello. I am currently working on a bilingual website for client who has business medium version of plugin.
    I am using Polylang v2.7.2 for translations. I couldn't get the booking form to translate properly, so after a little digging into core files, I found in wpbc-translation.php on line 233 a conditional check for pll_current_language().
    But a //FixIn: 8.7.1.3 you added only checks for version < 2.6.5 and no fallback to set and return $locale for later versions of the polylang plugin. I changed the file like so :
    if( function_exists( 'pll_current_language' ) ) { //FixIn: 8.1.2.5 if ( version_compare( POLYLANG_VERSION, '2.6.5', '<' ) ) { //FixIn: 8.7.1.3 $locale = pll_current_language( 'locale' ); return $locale; } }
    to this :
    if( function_exists( 'pll_current_language' ) ) { //FixIn: 8.1.2.5 $locale = pll_current_language( 'locale' ); return $locale; }

    I am fully aware that I should not change plugin core files as my fix will disappear in future updates, but could you check if this solution will offer full compatibility with polylang (any version) and implement it in future updates ?

    • Hello.
      there was some issue in previos versions of Polylang plugin. So in case if in actual 2.7.2 update of plugin your fix is working, so then in next update of Booking Calendar we will change that code to this:
      if( function_exists( 'pll_current_language' ) ) { //FixIn: 8.1.2.5 if ( ( version_compare( POLYLANG_VERSION, '2.6.5', '<' ) ) //FixIn: 8.7.1.3 || ( version_compare( POLYLANG_VERSION, '2.7.1', '>' ) ) //FixIn: 8.7.7.11 ) { $locale = pll_current_language( 'locale' ); return $locale; } }
      Kind Regards.

      • Hello !
        Yes my fix is working with current version of polylang.
        Thank you for implementing it in future update!
        Cheers

  5. Hello,

    I have an issu with time slot in formular. I give you the result :
    Tranches horaires: 12 12 00 05005 - 13 01 00 05005
    instead of
    Tranche horaires : 12:00 - 13:00

    This issu is present in the email for customers and administrator.

    Have you got some solutions ?

    Best regard,

    Nicolas

    • Hello.

      Please be sure that you have correctly configured time-slots in 24 hour format at the Booking > Settings > Form page.
      For example:
      <p>Select Times:<br />[select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]</p>

      Then make new test booking and test it.
      Kind Regards.

  6. Business Medium SingleSite 8.7.5
    Release date: 03.03.2020
    https://www.snellingsview.com.au/book-online/

    - Booking cost is calculating inconsistently. For example when booking September ($350 per night) check in 18 and check out 22 it should be $1400 but the cost shows as $1050. Also, the check out date is incorrect (shows the day earlier).

    - Also, can we customise the booking numbers to suit our existing booking system?

    Thanks for your help

    • Hello.
      1) Please open the Booking > Settings General page and in Calendar section please be sure that this option "Set check out date as available" was unchecked
      2) ID of bookings does not possible to customize. Its internal ID of bookings that increment with each new bookings. Sorry.
      Kind Regards.

  7. Thank you very much 🙂 better with the right format in wordpress !
    have a nice day
    nicolas

  8. Hello,
    Is there a way to automatically set the status of bookings coming from iCal sync ? They are all "pending" by default, and get cancelled automatically later by WPBC. They are restored back quickly after with the sync crontab, but cancellation emails are still sent.

    Thanks.

    • Hello.
      In the Booking Calendar Business Small or higher versions you can activate this option "Auto approve bookings during import" at the "auto cancellation / approval section" at the Booking > Settings General page.
      So all imported bookings will be approved after the import process.
      Kind Regards.

  9. I have the Small Business version. Everything is setup and running fine except the Admin email when a booking is made by a client. The client gets their email, but we don't. I have verified the FROM and TO addresses in the Admin email config are correct, from the same domain as the site and both are the same address. It is the same address used in the client FROM email. Doesn't make sense one email is working and the other isn't.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      The most probably you need to check the point #5 from this instruction https://wpbookingcalendar.com/faq/no-emails/ and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  10. Hi,
    I'm trying to add a translation to my module but i doesn't work
    In the website is active WPML for page and post translation but I prefer to use the [lang=LOCALE] tag in the module textarea
    Is there incompatibility between the two methods?

    Regards
    Andrea