Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi ,
    I am using Business small SingleSite Booking Calendar.
    My question is . when the user edit the booking data there is an option come for payment where as user has already paid for the particular booking?

    • Hello.
      Unfortunately, no. If the user edit own booking, system make re-calculation of the booking cost and show new cost in payment form after submitting the booking.
      but in the Booking Listing page is showing old (initial booking ) cost.
      Kind Regards.

      • Hi,

        The user is only editing the appointment timing or editing user details for that particular booking for which he/she has already paid, then why the system is recalculating the whole costs again? I need to system only update the information rather than showing payment option again if the user is not availing any new service.
        Kindly resolve this issue or can you guide how this issue can be resolved from my end.

        Regards

        • Hello.
          Try to make this fix.
          Please open this file ../{Booking Calendar Folder}/inc\_bs\biz_s.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          function show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form ){

          and replace it to this code:

          function show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form ){ if ( isset( $_GET['booking_hash'] ) ) { return false; }

          • Hi,

            I am using payment gateway stripe, for that also same code applies? I have already tried with same code and its not working.

            • Hello.
              Sorry. Please replace that code to this:
              function show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form ){ if ( ! empty( $_REQUEST['my_booking_hash'] ) ) { return false; }

  2. Hi,

    I am going to buy this plugin. Before that I want to ask you that I don't want to create new resources. I do have 2 elementor pages with 2 accommodations added there where I need add calendar and form fields and setup payment with stripe. My main concern is how I can capture resource id(accommodation id) in my pages created with elementor? Do I setup pro features in my elementor page like price, form, payment etc?

  3. Hello,

    Following bug was supposed to be resolved in v 8.4.5, but is not.

    Fix. Issue of showing warning messages for required fields, when clicked Back button to calendar "step", if was used several steps booking form (wizard form) configuration. (8.4.5.6) (Personal Business Small/Medium/Large, MultiUser)

    Thanks !
    BR

    • Hello.

      Please be sure to use new way of generating booking form. Use one of predefined templates at the Booking > Settings > Form page to Generate such form. Then test it.
      Kind Regards.

  4. Hi,
    Im using Version 9.Business.Large.SingleSite.8.1 with real estate 7 theme but the search form shortcodes just dont work. Nothing appears on the front end, it shows as

    [search_check_in]
    [search_check_out]
    [search_visitors]
    [search_button]

    . Any clue on that? thank you.

  5. Good Day
    I am using the free version of your excellent plugin, it took a while for me to work out how to use it, but now I understand. One thing I have noticed when you are in the Calendar Overview from the admin view, the text showing the calendar dates is very faint, how can I make it a darker colour or bold?

    • Hello.

      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      2) Otherwise if you want to make your own customization of the colors in Calendar Overview, so then its possible todo only with CSS customization. You need to be familiar with CSS.
      Please check more inside of this file: ../booking/core/timeline/v2/css/timeline_skin_v2.css

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  6. Hi

    I have a problem in my backend. I always have this red dot whit the number of 1 (always 1 more than it should be). It looks like I have 1 new booking - but I dont... What can I do?

    And I have another problem: every time I check "send emails" in the list-overviews right corner (to customer, when accept or decline the booking), it uncheck automaticaly when I refresh the site. That means that if I dont check it every time, the customers won't get any accept-emails.

    Last question: Is it possible to make a comment to the booking when I send the accept?

    Thank you!

    • Hello.
      1) Please open the Booking Listing page and in Actions toolbar click on “Read All” button.
      2) yes, it’s how it’s working.
      We will add improving this feature to the TODO list for having it in future updates of plugin.

      3)during sending payment request you can write comment in then pop up window.
      Kind Regards.

  7. Hi, I just installed the Business Medium version and I've configured stuff in the backend but I'm a bit lost on how to get some things done.

    1) I have a list of items in a dropdown, eg: Meal 1, Meal 2, Meal 3, etc... how do I add a price to each of these so that the correct price is added to the cart?

    2) And where is the page that shows the total and the Paypal button? I would like to add content and format it a bit.

    Thanks

    • Hello.
      Please note, Booking Calendar does not have shopping card functionality. The payment form is showing after submitting of the booking.
      Its possible to configure additional costs for selected options in the selectboxes or checkboxes ( like your meals).
      You can configure selectboxes in the booking form at the Booking > Settings > Form page.
      And additional cost you can configure it at the Booking > Resources > Advanced cost page.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) Plugin support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      Please watch more useful video guides here https://wpbookingcalendar.com/help/
      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/

      Kind Regards.

  8. Hello,

    I have just downloaded this plugin and when I try to make it live on a page the calendar part does not load, it just says "calendar loading.." when the site is done loading all content. Is there a way to fix this?

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  9. I have just purchased the Single licence - Personal, added in the licence key and tested the booking form and get this message. I've had a search through the forum but couldn't find an answer for this error message. ANy ideas on what's gone wrong?
    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:438|V:2.0.14| DB:Duplicate entry 39-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO 3qob122U_bookingdates (booking_id, booking_date, approved) VALUES (39, 0000-00-00 00:00:00, 0 ), (39, 0000-00-00 00:00:00, 0 )]

    • I have found the problem. I had the free version of the plugin install too. I have deleted it and the form now works. Thanks again

  10. I can't find the setting for auto confirmation of a booking. Is it not possible?

    • Hello.
      Its available in the Booking Calendar Business Small or higher versions.
      You can activate it at the Booking > Settings General page in Auto cancellation / approval section.
      test it here https://bs.wpbookingcalendar.com/
      Kind Regards.