Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I really like the plug-in. It is a great addition to my website.
    I have the paid version (small-business) and I have a question.

    I have two different calenders, and I would like to have different dates/timeslots presented as 'unavailable'. However, I can't seem to figure out how to changes this for both calanders seperately.
    e.g. I would like to have one weekeind unavailable on calender A, but still available on calender B.

    Could you please help me?

    Thank you in advance,

    Pien

  2. come posso ingrandire la schermata (griglia) delle prenotazioni?

  3. Hello,
    Version: Small Business.
    I have set date format "l j.n.Y". The localized format is displayed correctly in the administration.
    Example: Pondělí 18.5.2020 (czech language)

    1) I am sending an email to the customer with shortcode [dates]. Here the format is always in English.
    Example: Monday 18.5.2020
    Can I also put a localized date format in an email?

    2) I have a recurring time range enabled and possibility to choose more days.
    In the e-mail notification, the data is displayed and the time ranges are displayed incorrectly.
    Example: Thursday 21.5.2020 16:00, Thursday 21.5.2020 19:00, Thursday 28.5.2020 16:00, Thursday 28.5.2020 19:00
    Should be: Thursday 21.5.2020 16:00 - Thursday 21.5.2020 19:00, Thursday 28.5.2020 16:00 - Thursday 28.5.2020 19:00
    It's right in the administration. Only in the wrong email.

    Thanks for your time and great plugin.

    • Hello.
      1) You need to be sure that during approving or canceling the booking from the admin panel, your booking admin panel was set to the specific Language, if you are using some translation plugin (like WPML), and only after this click on approve or send button to send email in specific language.
      If you just switching langue in WordPress > Settings General page, so then at the booking Listing page you need to click on "globe" icon to switch language and then approve or decline some booking.
      2) What shortcode do you use for these ?
      I have just retested similar configuration, by using [dates] shortcode in the emails, and in the emails about the new bookings, I have these:
      Tuesday 16.6.2020 8:30 AM - Tuesday 16.6.2020 9:00 AM, Thursday 18.6.2020 8:30 AM - Thursday 18.6.2020 9:00 AM

      P.S. Please be sure to use latest update 8.7.6 of Booking Calendar.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

      • I do not use any translation plugin or language switching.
        Now I find out when I enable in stettings booking calendar function "Use localized time format" so the names of the days in the email are translated. But the short code [dates] has + 1h.

        edit: I have version 8.7.6.

        Sorry, I didn't reply to a previous post. Delete it. Thanks

        • Hello.
          Yes, this is is issue inside of the WP dates function, because o "Daylight saving time". Its exist at some servers at with specific time-zones.
          That's why we was adding this option to the plugin.
          Unfortunately, its means that you need to use the dates in different format, like 2020/05/19
          Kind Regards.

  4. Buongiorno, sto utilizzando la versione Small Business su un sito per noleggio auto, e ci sono alcune settaggi che non so come fare.
    1.- cancellazione automatica impostato su 15 min. sembra che funziona poche volte dopo di che le prenotazioni non pagati non vengono cancellati.
    2.- giorno di domenica officio chiuso quindi nessuno non deve ritirare e consegnare auto in questo giorno. Quindi inizio del noleggio non deve essere di domenica e fine del noleggio non deve essere di domenica.
    3.- prenotazione di un veicolo per 1 giorno deve essere calcolato per un massimo di 24 ore. Quindi dalle ore 9:00 di lunedi fino alle ore 9:00 di martedì deve essere colcolato come un giorno solo. Dalle 9:00 di lunedi alle 9:00 di mercoledi di 2 giorni e cosi via.
    4.- Ogni prenotazione deve avere orario di inizio (ritiro del auto) e orario di fine noleggio (ora di riconsegna) . Per prossimi prenotazioni devono essere rispettati questi orari. Cioè auto disponibile su calendario dopo 1 ora di fine noleggio precedente.

    • Hello.
      Please note, currently communications or support possible only in English language.
      1) Auto cancellation is start working only at the time, when some visitor open your website.
      If nobody will visitor your website, so then no auto cancel will appear.
      Its known as WordPress pseudo-cron system. In your case, if you want to have it fully automatic, so then you need to define the cron at your server. Please check more here https://wpbookingcalendar.com/faq/cron-script/

      2) You can define only specific weekdays as available at the Booking > Settings General page in Availability section. You can define Sunday as unavailable day.
      In case if you want to have the Sunday as available but do not allow to start or end booking at this day, so the its possible in the Booking Calendar Business Medium or higher versions to define at what day possible to start selection and how many days possible to select (so you can exclude sunday in this case). Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection

      3) System count days, as how many days was selected (clicked) in calendar. But costs can be based on the hours. you can activate this option "time impact to the cost" at the Booking > Settings > Payment page.

      4) Its possible in the Booking Calendar Business Medium or higher versions to set 1 hour as unavailable after previos booking. Please check more here https://wpbookingcalendar.com/overview/#unavailable-time-after-before-booking

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

      • Good morning and thanks for the quick and complete reply. I tried automatic cancellation by entering the site through incognito browsing making reservations without paying. The first three bookings were automatically canceled, others remained as unconfirmed bookings. With day not available for other reservations.

        • Hello.
          Please recheck that those bookings was set as pending (not approved) in the booking admin panel, also they do not have successfully paid status in the booking Listing page.
          Also please recheck that you have visit your website (for test cancellation), after time period that you defined for the auto cancellation (may be time for auto cancellation is not reached, yet).

          • YES THESE RESERVATIONS HAVE BEEN SUSPENDED AND MUCH TIME MORE THAN 15 MINS HAS PASSED AS SET.
            INSTEAD ON THE SITE THESE DAYS ARE NOT SIGNALED BY THE DIFFERENT COLOR AND THEY SEEM AVAILABLE. INSTEAD IF I TRY TO BOOK A MESSAGE COMES THAT ARE ALREADY BOOKED.

            • Hello.
              Please send screenshot of that booking (from the Booking Listing page),
              and send screenshot of Booking > Settings General page (full page).
              also send the link to your page with booking form, where you are having the issue.
              Please send all this info to support @ wpbookingcalendar.com
              Thank you.

  5. Good Day

    After installing a update of Booking Calendar plugin I am receiving a critical wordpress error on my site. If I deactivate booking calendar plugin the site works again.

    Could you please assist me as to what the problem could be with the update?

    • Hello.
      1) Please be sure to use latest update of Booking Calendar 8.7.6
      2) Otherwise please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Thank you.

  6. ciao, posso creare più calendare di prenotazione, ma con fasce di orari diversi?

    ad esempio, 1 con fascia oraria da 30 minuti e un'altra pagina separata con fascia da 45 minuti?

    • Hello.
      1) Please note, currently communications or support possible only in English language.
      2) In the Booking Calendar Business Small or higher versions you can use start time and duration of time fields (for selection of start time and duration of time, like 30 minutes or 45 minutes).

      The bookings for specific timeslots possible even in the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ).

      But I recommend to check the Booking Calendar Business Small version, as well.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  7. I am using this plugin (medium business) for booking days at a camp. There are 30 places available each day, but I can't see how to set this up - please could you advise?

    Time slots aren't suitable as it is an all day booking, and I need to restrict the numbers.

  8. Good day,

    I just updated from free to personal and I am trying to have two different calendars show on my client's website. One is a booking for an apartment, one for nature walks. I accept that they can't be in the same calendar.

    The overview led me to believe it's possible to set up two calendars with two forms, though. I can't figure out how. They both load the default calendar with the default form (https://elsamatthijssen.nl/reserveren/).

    Any assistance would be appreciated.
    May

  9. Hi, I am configuring this great looking plugin, however the email component will not accept my email address (....@bigpond.com) due to not having the same server name as my website domain. I do not have an email linked to the domain name (e.g. admin@my.server.com), the email I have been trying to add as admin for the plugin is also the contact email for my domain. Got a solution for this? as I'd really like to use this plug-in, I would upgrade also, but not if I cant use my ....@bigpond.com email.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  10. Hello!

    I have the Business Large version. I want to use the option "Unavailable time before / after booking" for my full day booking, to have one day of buffer before and after the booked date.

    - I set the option to day(s) and set the before and after to 1 day(s).

    - I put code rangetime on the form hidden, like this: Time slot: [select rangetime default:"Full day@@00:01 - 23:59"]

    - I don't put the time range to the email template.

    This works, but I don't want the customer to see the start and end times.

    - Before using rangetime [dates] code used to display only the date, for example 21.05.2020, this is what I want.

    - After using rangetime [dates] code displays 21.05.2020 00:01 - 21.05.2020 23:59 on the emails, I don't want this.

    Is there any way to do this so that I only get the date in emails, not with the start and end times?

    • My code for the hidden timeslot on the form didn't show correctly in the post.

      On the form I put the "Time slot: [select rangetime default:"Full day@@00:01 - 23:59"]" in a div, with style = display:none.

    • Hello.

      Use these shortcodes in the emails:

      [check_in_only_date] - [check_out_only_date] -

      Inserting check-in/out date (only date without time)
      Kind Regards.

      • Those shortcodes didn't work for me, they returned empty. I have version 8.7, are those features of a newer version?

        [check_in_date] shows the date only once, which is what I want, but still shows the start time, 00:01.

          • I'm out of update time. You apparently added the shortcode [check_in_only_date] in 8.7.2.

            Can you tell me which shortcodes enable the "Unavailable time before / after booking" option? Is [rangetime] the only one?

            • Hello.
              1) Please contact support about the update support @ wpbookingcalendar.com
              2) You can activate this feature in the Booking Calendar Business Medium or higher versions at the Booking > Settings General page in Availability section.
              Kind Regards.