Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I've completed the form and have my page set up with the calendar, form and then they choose the type of payment, when they choose the payment type (Stripe) it updates the page and shows the total cost and a pay by stripe button.

    How do I customise what this looks like? I'd like to include more information about the booking they are making (such as the number of people and dates booked, and I'd like to change the text on the button.

    I've looked through all the FAQ's and can find anything about this section.

    https://www.camp4champs.co.uk/book-now/

    • Hello.
      Unfortunately, at the payment page (like in Stripe payment form), does not possible to show the more details info about the booking.
      You can only write some details at the Booking > Settings > Payment > Stripe page for the option "Payment description at gateway website", that will be added to the payment details.
      Kind Regards.

      • Thank you. I have another problem now - earlier on the Stripe payment went through and it took me to the thank you page on my site. Now, I haven't changed any Stripe settings but it's taking me to the booking edit page and says 'Wrong booking hash in URL. Probably hash is expired.'

        Please advise what I need to do to correct this.

  2. Hi, I have the personal version. The calendars from Booking.com are only syncing up until todays date in 2021. Is it not possible to go further in advance or do I need a upgraded version?

      • OK I must be doing something wrong. I've imported 4 different feeds from Booking.com into the settings section on the Booking plugin, not bookings manager and then sync. I am using an WP editor called Elementor and then pulls in the feeds but only for this year to May 2021.

        • Hello.

          Import.
          Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
          Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
          In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

          You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

          Kind Regards.

  3. Sorry for all the questions - I am getting there with my set up! This is an amazing plugin just a bit of a learning curve. Is there away of integrating the data captured on the form with Mailchimp?

    • Hello.

      By default Booking Calendar does not support integration with Mailchimp.

      But you can activate MailChimp integration during booking process by doing this fix.

      Please follow this instruction.

      1) You need to download MailChimp class ((API v2) from here https://github.com/drewm/mailchimp-api/tree/api-v2

      and upload it to your folder: ../{Booking Calendar Folder}/ core/lib/

      2) Then open this file ../{Booking Calendar Folder}/core/lib/wpbc-booking-new.php

      then find this code:

      // Customization for the integration of Mail ChimpSubscription. function wpbc_integrate_MailChimp($formdata , $bktype) { return false; // Exit // Start Mail Chimp Customization $booking_form_show = get_form_content ($formdata , $bktype ); if ( ( isset ($booking_form_show['subscribe_me'] )) && ( $booking_form_show['subscribe_me'] == 'yes') ) { // In booking form at the Booking > Settings > Fields page you need to have this: <p>[checkbox subscribe_me ""] Subscribe Me</p> if (file_exists(WPDEV_BK_PLUGIN_DIR. '/lib/MailChimp.php')) { // Include MailChimpclass (You can download (API v2) !!! from here https://github.com/drewm/mailchimp-api/tree/api-v2 require_once( WPDEV_BK_PLUGIN_DIR. '/lib/MailChimp.php' ); $MailChimp = new MailChimp('key-my'); // You are need to specify here YOUR KEY !!!! $list_id = '3344044af8'; // Specify List ID here $result = $MailChimp->call('lists/subscribe', array( 'id' => $list_id, //'id' . $booking_id , 'email' => array('email'=>$booking_form_show['email']), 'merge_vars' => array('FNAME'=>$booking_form_show['name'], 'LNAME'=>$booking_form_show['secondname']), 'double_optin' => false, 'update_existing' => true, 'replace_interests' => false, 'send_welcome' => false, )); //debuge($result); } } // End Mail Chimp Customization }

      and replace it to this code:

      // Customization for the integration of Mail ChimpSubscription. function wpbc_integrate_MailChimp($formdata , $bktype) { // return false; // Exit // Start Mail Chimp Customization $booking_form_show = get_form_content ($formdata , $bktype ); if ( ( isset ($booking_form_show['subscribe_me'] )) && ( $booking_form_show['subscribe_me'] == 'yes') ) { // In booking form at the Booking > Settings > Fields page you need to have this: <p>[checkbox subscribe_me ""] Subscribe Me</p> if (file_exists(WPDEV_BK_PLUGIN_DIR. '/lib/MailChimp.php')) { // Include MailChimpclass (You can download (API v2) !!! from here https://github.com/drewm/mailchimp-api/tree/api-v2 require_once( WPDEV_BK_PLUGIN_DIR. '/lib/MailChimp.php' ); $MailChimp = new MailChimp('key-my'); // You are need to specify here YOUR KEY !!!! $list_id = '3344044af8'; // Specify List ID here $result = $MailChimp->call('lists/subscribe', array( 'id' => $list_id, //'id' . $booking_id , 'email' => array('email'=>$booking_form_show['email']), 'merge_vars' => array('FNAME'=>$booking_form_show['name'], 'LNAME'=>$booking_form_show['secondname']), 'double_optin' => false, 'update_existing' => true, 'replace_interests' => false, 'send_welcome' => false, )); //debuge($result); } } // End Mail Chimp Customization }

      Kind Regards.

  4. ciao, ho comprato già la versione (Versione personale), se volessi cambiarla cn la versione ( Business Versione piccola) devo ricomprarla da zero, ho posso solamente aggiornare la versione pagando la differenza?

    grazie

    • Hello.
      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

      The cost of upgrade from lower to higher version of Booking Calendar is little higher than difference in cost between 2 versions. ~ Please read more about costs of upgrades from lower to higher version of Booking Calendar here https://wpbookingcalendar.com/faq/upgrade-to-higher-version/

      Kind Regards.

  5. Hi all!

    If you want to add a fixed fee to pay with paypal but not with the other paymanets, how can i do it?
    For example, the amount is 100€, but if you pay with Paypal you pay 102€.

    Thank you.

    • Hello.
      Unfortunately, its does not possible to add such tax separately for the different payment systems. Sorry.
      Kind Regards.

  6. Hi,
    I have a specific question about the front-end timeline.
    I have enable "Booking details in popover".

    Jméno a příjmení: [name]
    Email: [email]
    Telefon: [phone]

    I can disable the display of the email and phone fields in front-end timeline?
    I want to see them in the administration.

    Thanks.

    • Hello.

      You can configure only the booking details, that is showing in the booking "pipeline" at the Timeline at the front-end side. You can do this at the Booking > Settings General page in Timeline section for the option "Booking title (TimeLine)".

      But if you will activate this option "Booking details in popover", then system will show popover with booking details in timeline at front-end side with the same data as at admin panel. Its does not possible to configure it separately.

      Sorry.

      Kind Regards.

  7. Hello,

    Is there any possibility we can set the max visitors per hour?
    For example: max 10 visitors at the clock of 10, another 10 at the clock of 11.

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.

  8. There is not some way to do that via Script? is a basic functionality, every payment gateway has his own fees and taxes, so, for a company is very important to not assume that expenses, the costumer usually pay for it.
    For example, in woocommerce you can do that.

    Please, if there is some solution, let me know.
    Thanks.

    • Hello.
      Please try to make this fix.
      Please open this file ../{Booking Calendar Folder}\inc\gateways\paypal\wpbc-gw-paypal.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ?><input type="hidden" name="amount" size="10" title="Cost" value="<?php echo $params['cost_in_gateway']; ?>" /><?php

      and replace it to this code:

      ?><input type="hidden" name="amount" size="10" title="Cost" value="<?php echo $params['cost_in_gateway']; ?>" /><?php ?><input type="hidden" name="tax" value="<?php echo ( 0.02 * intval( $params['cost_in_gateway'] ) ); ?>" /><?php

      2) then find this code:

      ?><input type="hidden" name="subtotal" value="<?php echo $params['cost_in_gateway']; ?>" /><?php

      and replace it to this code:

      ?><input type="hidden" name="subtotal" value="<?php echo $params['cost_in_gateway']; ?>" /><?php ?><input type="hidden" name="tax" value="<?php echo ( 0.02 * intval( $params['cost_in_gateway'] ) ); ?>" /><?php

      Kind Regards.

      • Thanks a lot, i will try that!

        Kind Regards.

  9. Hello, I use the Multisite Medium Business Version, for a car rental site. I can't set a calendar to not receive a pick-up and drop-off reservation on Sunday. That is, we are closed on Sunday. It must be possible to book Saturday until Monday-Tuesday, anyone who runs but Sunday does not

  10. Maybe I explained wrong. I have to set up calendars so that the start and end of the reservation does not fall on Sunday, but at the same time it is available for Sunday.

    • Hello.
      I understood this, and that's why I was explained in my previos email how todo this.
      Start of reservation will not be at the Sunday, if you will select all weekdays, except Sunday, at the Booking > Settings General page in range days selection option.
      End of reservation, you have to define with number of days to select depend form the start day of selection.
      For example, if visitor start selection at Monday, so such visitor can select from 1 to 6 days, and from 8 to 13 days, etc...

      Example:
      [booking type=1 options='{select-day condition="weekday" for="1" value="1-6,8-13"},{select-day condition="weekday" for="2" value="1-5,7-12"},{select-day condition="weekday" for="3" value="1-4,6-11"},{select-day condition="weekday" for="4" value="1-3,5-10"},{select-day condition="weekday" for="5" value="1,2,4-9"},{select-day condition="weekday" for="6" value="1,3-8"}']

      • So putting this sample code in theory should work for the first two weeks, right? I tried, but it doesn't work.

        • Hello.
          Note! Please be careful in configuration of Booking Calendar shortcode with quote symbols. Do not use non standard opening or closing quot symbols. Only standard like: ' The best way to type them from keyboard, and not copy/paste.

        • please help me, I don't know what to do. I have wasted a lot of time. I definitely do something wrong. Give me an example please.

          • Nice, now it works. The only thing you can see is this code below the calendar. Why?

            • Hello.
              Can you send screenshot of your shortcode (when you editing the page) and send the link to your page with booking form, where you are having the issue ?
              Please send all this info to support @ wpbookingcalendar.com