Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I use the personal edition. How can I export the description of the object in the ICS?

  2. Hello! I am not receiving emails from bookings on my website leading to missed opportunities 🙁

    How Can I fix this problem to be able to receive and view bookings that are made through my website

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.
      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hello,

    Can I collect registration data for all guests? (1 booking=more guests). I would like to add all guests presonal info (name, address, document no, etc) to the booking.

    Thanks

    Attila

  4. Hello, I'm using Business Large Developer version
    I recently upgraded payment gateway Stripe to v.3

    Now, when someone pays via Stripe, the booking is not auto approved, even though the box is ticked on the Automatically approve/cancel booking part of the Stripe payment page in the settings.

    This always used to work fine. How can I fix this?
    Many thanks
    Sharon

      • Thanks for your reply.
        I don't want visitors to be able to edit their booking. Do I have to do this to correct the issue?

        Thanks
        Sharon

        • Hello.
          You just need to be sure that in the emails (at the Booking > Settings > Emails page), that is sending to the visitors was no edit booking links. That's all.
          Kind Regards.

          • Sorry, I do not understand.
            None of the emails include an "edit booking" link because I don't want them to edit their booking. Is this correct?
            Thanks
            Sharon

            • Ok, so in this case, visitors will not be able to edit own booking.
              But stripe require configuration of [bookingedit] shortcode.
              You need todo 2 steps.
              1) Create new page with [bookingedit] shortcode in this page.
              2) Save link to this page to the option at Booking > Settings General page in Advanced section.
              That's all.
              Kind Regards.

  5. Hi there,
    I'm trying to create a checkbox with text beside it and a URL but it's not working.

    This is what I have in the backend.
    [checkbox* terms "Check here to indicate that you have read and agreed to the terms presented in the Terms and Conditions above.]

    This is what is showing in the front-end. There is no box to check.
    [checkbox* terms "Check here to indicate that you have read and agreed to the terms presented in the Terms and Conditions above.]

    What am I doing wrong? Thanks!

      • Thank you for that.

        1) How do I prevent the alerts from disappearing? I want them to remain visible until the field is filled in.

        2) How can I make a customized message for my checkbox? It currently says "This checkbox must be checked". How do I change that?

        Thanks

        • Hello.
          1) sorry, its does not possible. You can only set longer time to show such messages.
          You can do this in the {Booking Calendar Folder}/js/client.js file
          by modification of this code
          jQuery(".wpdev-help-message") .animate( {opacity: 1}, 10000 ) .fadeOut( 2000 );
          to this:
          jQuery(".wpdev-help-message") .animate( {opacity: 1}, 90000 ) .fadeOut( 2000 );

          2) Please open this file ../{Booking Calendar Folder}/core\wpbc-js.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          , 'message_verif_requred_for_check_box' => esc_js(__('This checkbox must be checked' ,'booking'))

          and replace that text to your text.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  6. Hello

    When I add a new season-filter, I get this error: "Alle dage ledig Warning: Invalid argument supplied for foreach() in /customers/8/8/f/vestjyskkano.dk/httpd.www/wp-content/plugins/booking.bl.8.7.6/inc/_bm/admin/page-seasons.php on line 1568 og utilgængelig i sæsoner: Vinterlukket,"

    What can I do? I want to add a season-filter, which makes 1 ressource uanavailable at a specific date. But then this error appears.

    Hope you can help me through this.

    And I also want to know, if I can check the "Email-sending" one time for all, so I don't have to check it every time I'll approve a booking.

    Thank you.

    Best regards,
    Kasper

    • Hello.

      1) Its seems that you have not selected any weekdays at the Season filters at the Booking > Resources > Filters page. Please be sure that you have selected at least 1 weekday for the conditional season filter.
      Otherwise instead of conditional season filter, please try to use "range days season" filter at the Booking > Resources > Filters page.

      2) You can deactivated these 2 options: "Deactivate send email option at Add Booking page" and "Deactivate send email option at Booking Listing page" at the Booking > Settings General page in Booking admin panel section.
      Kind Regards.

  7. ciao, c'è un sistema che posso io amministratore cancellare le prenotazioni senza entrare nella bacheca di wordpress? magari faccio una pagina protetta solo per la cancellazione, grazie

  9. Hello,
    since i updated my WordPress my booking calendar plugin got crazy. Telling me that:
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /homepages/34/d739201558/htdocs/SunWithStyle/wp-includes/wp-db.php on line 1989
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /homepages/34/d739201558/htdocs/SunWithStyle/wp-includes/functions.php on line 4363

    Should I change the code?

    Thanks

    • Hello.

      This error "Fatal error: Allowed memory size of ... bytes exhausted ..." relative to not enough memory for php script execution.
      You need to increase the memory for php scripts inside of php.ini file. And then restart the server.

      The reason of this issue, can be not only in the Booking Calendar but also in some other plugins, that is activated in your system, and require more memeory for execution.

      If you will have issues with that configuration, please contact support of your hosting for helping in this configuration.

      P.S. Please be sure to use latest update of Booking Calendar 8.7.6
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  10. have problems with booking summary on my default house its work all good but my second house (when you chose diffrent calendar) registration works but cant see almost anythink in step 4 summary just email and number of guest will show other fields like name, surname, date, text stay blank but when you send reservation in system i can see it.

    • Hello.
      Please recheck configuration of the booking form and "Content of booking fields data" form at the Booking > Settings > Form page.
      Be sure that all opened HTML tags, like <div> have relative closing tags: </div> etc...
      Please recheck same info at the Booking > Settings > Payment > General page.

      And of course in the Booking > Settings > Payment > General page and at "Content of booking fields data" form from Booking > Settings > Form page you need to use correct shortcodes for the fields.
      So if you have configured field like this in the booking form:
      <p>Last Name (required):<br />[text* secondname] </p>
      then at the "Content of booking fields data" form you need to use this:
      <strong>Last Name</strong>:<span class="fieldvalue">[secondname]</span><br/>
      Kind Regards.

      • This is my step 4 summary code

        Krok 4/4
        Sumár

        Dátum:
        Meno:
        Priezvisko:
        Email:
        Tel.::
        Počet osôb:
        Poznámka:

        [checkbox* term_and_condition use_label_element "Akceptujem podmienky"]
        [captcha]

        Späť na krok 3
        [submit class:btn "Odoslať"]

        if i use

        Last Name:[secondname]

        in summary it wil type "Last Name: [secondname]" with no value in both calendars

        • Hello.
          In the booking form, does not possible to show the details that was entered in the text fields in the booking form. Sorry.

          Its possible to show the booking details, before the payment form, if you will activate this option "Show booking details in payment form"
          at the Booking > Settings > Payment > General page

            • Hello.
              I understood what you want to have there.

              But Unfortunately, inside of the booking form does not possible to show the summary of all previous entered fields. You can not have summary configuration at the Booking > Settings > Form page.
              Please recheck my previos comment.
              Thank you.