Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi Developers,

    My Booking Calendar on mobile looks perfect and fantastic, but on Desktop I would like 2 or 3 columns so that a Desktop screen is filled more. Is this possible?

    Kind regards,

    Niels

      • Thank you,

        I have now these parameters:
        [booking type=5 nummonths=2 options='{select-day condition="season" for="Only Fridays" value="4"},{start-day condition="season" for="Only Fridays" value="5"},{calendar months_num_in_row=2 width=100% cell_height=40px}']

        I have 3 extra questions:
        1. Is it also possible to add a little space between two months?
        2. Is it also possible to make two colums of the contact form? So that I have 2 columns of calendar months and 2 columns of contact form below the 2 months?
        3. Is is possible to show 1 month on mobile en 2 months on desktop?

        Kind regards,

        Niels

        • Hello.
          1) Please make this fix.

          Please open this file ../../{Booking Calendar Folder}/css/client.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then add this code to the bottom of this file:

          div.cal_month_num_2 .datepick-one-month { width: 49%; float: left; } div.cal_month_num_2 .datepick-one-month.datepick-new-row{ margin-right:2%; }

          Please do not forget to clear browser cache before testing these changes.

          2) Try to customize the booking form in a way like this at the Booking > Settings > Form page:

          [calendar] <div style="float:left;margin-right:10px; " > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> </div> <div style="float:left;" > <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors"1" "2" "3" "4"] </p> <p> Children: [select children "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

          3) Sorry, it’s does not possible.

          Kind Regards.

          • Hi Dev,

            1) Succeeded

            2) Sorry, I meant 1 row with 2 columns of calendar months (I have that now) and
            1 row of 2 columns with contact form, just below the months.

            3) I came across another problem. I cleared the cash of my mobile phone and now I see that also on mobile I have 1 row with 2 columns of calendar months. I thought on mobile it would still show 1 month, but I hadn't cleared the cash earlier.

            - On mobile I want 1 calendar month, or 2 calendar months, but 1 below the other 1, not next to eachother, it's too packed otherwise.

            - On desktop I have now 2 calendar months in 1 row, now I would like 1 row with 2 columns of contact form below it.

            Kind regards

            • Hello.
              Send the link to your page with booking form, where you are having the issue.
              And send configuration of your booking form from the Booking > Settings > Form page.
              Please send all This to support @ wpbookingcalendar.com
              Kind Regards.

  2. How do you implement this with Airbnb so its automatically updated?

    Cheers

    • Hello.
      Please note, Booking Calendar does not support automatic update, you will be need to make some additional configuration with CRON. Please check this:

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  3. I'm trying update to the new small business two site version Version 9.Business.Small.Developer.8.4.3 to Version: 8.5.1.2 but its says its un-able to do it in WordPress & can find no download on your site

    • Hello.
      You can search by booking ID at the Booking Listing page, by entering booking ID in field at the top right side of the page, and then click on "Go" button.
      You will see the booking of specific ID.
      Please note, you can enter several comma separated ID in that field.
      Kind Regards.

  5. Hi,

    I am currently using the business medium version of the booking calendar and have a question about exporting the ical feeds to other calendars, currently I have is set up with several sites like Airbnb and Tripadvisor without issue.
    I was recently trying to set up with another advertising site and was told in exporting the booking with details on the form of the booking such as name address and dates booked was in breach of privacy laws somehow, which I found strange as it was being exported just to update there calendars and block off dates same as there feed when I import and it brings all the information in on the customer also.

    My question would be is there a way I can limit what information is shared on the export ical feed or is it going to be whatever is on the calendar?

      • So basically the only way to do it is to delete the form data that will show on my booking listing page and email templates without going in and changing code on the booking manager plugin?

        • Hello.

          You can make this fix, in Booking Manager to remove data from exported .ics feed.
          Please open this file ../wp-content/plugins/booking-manager/core/wpbc/wpbm-bc-export.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          $eventobj->addNode( new ZCiCalDataNode( 'SUMMARY:' . trim( $title ) ) ); //////////////////////////////////////////////////////////////////////////////////////////////////////////////// // DESCRIPTION //////////////////////////////////////////////////////////////////////////////////////////////////////////////// $description = $bk_arr->form_show; // if ( ( ! empty($bk_arr->dates) ) && ( $bk_arr->dates[0]->approved ) ){ // $description .= '<br>Status: Approved'; // } else { // $description .= '<br>Status: Pending'; // } //$description = html_entity_decode( sanitize_text_field( $description ) ); //$description = trim( wp_specialchars_decode( esc_html( stripslashes( $description ) ), ENT_QUOTES ) ); $description = wpbm_esc_to_plain_text( $description ); //debuge($description . '!');die; //$description = substr($description, 0, 1); $description = preg_replace( array( "/\n/" ), array( '' ), $description ); //debuge( ZCiCal::formatContent( $description ) );die; $eventobj->addNode( new ZCiCalDataNode( 'DESCRIPTION:' . ZCiCal::formatContent( $description ) ) );

          and replace it to this code:

          $title = ''; $eventobj->addNode( new ZCiCalDataNode( 'SUMMARY:' . trim( $title ) ) ); //////////////////////////////////////////////////////////////////////////////////////////////////////////////// // DESCRIPTION //////////////////////////////////////////////////////////////////////////////////////////////////////////////// $description = $bk_arr->form_show; // if ( ( ! empty($bk_arr->dates) ) && ( $bk_arr->dates[0]->approved ) ){ // $description .= '<br>Status: Approved'; // } else { // $description .= '<br>Status: Pending'; // } //$description = html_entity_decode( sanitize_text_field( $description ) ); //$description = trim( wp_specialchars_decode( esc_html( stripslashes( $description ) ), ENT_QUOTES ) ); $description = wpbm_esc_to_plain_text( $description ); //debuge($description . '!');die; //$description = substr($description, 0, 1); $description = preg_replace( array( "/\n/" ), array( '' ), $description ); //debuge( ZCiCal::formatContent( $description ) );die; $description = ''; $eventobj->addNode( new ZCiCalDataNode( 'DESCRIPTION:' . ZCiCal::formatContent( $description ) ) );

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

          • Just a note to all others experiencing this problem, I had entered this code and it worked flawlessly (after a hour or 2 finding it...) then recently for some unknown reason the code reverted to its original state and everything i did under the support teams direction became undone.

            I thought I was at square one again but about 20 mins in to looking through the code i noticed that i could update the booking manager plugin needed to be able to export and import on this program, there newest update at this time 10/10/2019 has the ability to go into the settings of the plugin under the general settings and tick a box that removes details in exported ics feeds.

            Huge timesaver and I thought it worth replying too to share this so anyone else having the problem with the new privacy laws when sharing with marketing partners.

            Thanks for all the help to the support team here and the update through booking manager!

  6. Is there a way to make the users profile on the website contain all the bookings they made previously?

  7. I am using WP Booking Calendar Version 9.Business.Large.MultiSite.8.4.3
    My client is currently accepting a 50% deposit from thier guests at the time of booking. They would like the booking system to automatically send thier guests a request for the remaning balance on the first day of the booking. Is it possible to set up automatic payment request emails like this?

    Thank you for your help.

  8. Hi.
    We've bought a business small version of the plugin.
    Everything is going well.
    But we have some problem with emails.
    They come with orange message of spam to recipient. But other emails from our site are coming normal.
    Please help us to resolve this situation.

    • Hello.

      The marking email as SPAM or not SPAM very depend from the visitors personal actions (what emails was marked as spam and what was not).

      I can suggest that you can change the content and/or subject of emails at the Booking > Settings > Emails page

      and change the "from email" (to your server email). It can be a reason why the mail system mark this email as spam.

      Usually, when visitor once mark the email as not spam, in a future this email will come to inbox.

      And of course some visitors can have this email as normal mail and other can receive it as spam, if they previously was mark similar email as spam.

      So its very depend from the actions of the visitor previously about the emails and content of the email.

      Right now I can only suggest to change the content of email and recheck that "From" address in the email was relative to your website URL.

      Kind Regards.

      • Thank you for your answer.
        But other emails from contact forms come normal (they come from the same email box).
        But from your plugin they are marked as spam

        • Weird... try to check my suggestion about From field and changing content of Subject and Content of emails.
          Kind Regards.

          • I've tried, didn't help.
            By the way. I had a problem with payment getway (I's getting 99 error ) by authorizenet.
            I resolve it this way:
            I've changed sha512 to md5 to build the transaction fingerprint and changed hex2bin to pack (secret_key) in function getFingerprintForAuthorizenet

            • Hello.
              It’s was working correctly with exist script. I will retest more that.
              Kind Regards.

  9. Dear team,

    I am using WordPress 4.9.10, PHP 7.2.20, and Booking Calendar Version 9.Business.Medium.SingleSite.8.4.4.

    I've faced such issue - all my reservations are shown via shortcode [booking-manager-listing] but when I'm trying to import them via [booking-manager-import] two of them can't be imported for some reasons.

    I've tried different parameters (dates and optional import conditions) but these 2 reservations are not synchronized yet.

    Could you please advice how I should configure [booking-manager-import] shortcode? My last attempt was like:

    [booking-manager-import url='http://xxx/yyy/xxx.ics' resource_id=1 from='any' until='any' is_all_dates_in=0]

    Thank you in advance

  10. Dear Team,

    I'm using booking calendar since 2016, and I found it just perfect for me. Actually I'm updating/refreshing my business and starting some new social marketing actions.

    I have 2 questions:
    - is it possible to get a list of the e-mail addresses booked a service through BC? I can check the booking details individually, but it seems an enorm work... Can I make it somehow easier??
    - Can I set up a different confirmation text after reservation a free slot for a certain type of events? (for example one text for weekday classes and one another for the weekend classes)

    thanks a lot for your reply,
    Gizella

    • Hello.
      1) In the paid versions of Booking Calendar, you can export exist bookings at Booking Listing page to CSV file (by clicking on Export button at the Actions toolbar). Then you can open this file in MS Excel or some other applications. In this file you will see all bookings with details (including emails).

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      2) Unfortunately it’s does not possible to configure different confirmation text after reservation. Sorry.

      Kind Regards.