Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. 1) Is it possible to have the plugin count the number of people that are booked per day. We would like a max number of 30 people booked per day. Is that possible?

    2) Is it possible to book and test without processing payments?

    Thank you for your help!

    • Hello.
      1) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      2) You can disable showing payment forms after booking process at the Booking > Settings > Payment page.

      Kind Regards.

      • 1) So just to be absolutely sure... With the Business Large Version, I would be able to limit the number of people/visitors that can book per day, eg: 30 people per day?

        2) How much is it to upgrade? I have the Business Medium.

        3) Regarding test without paying, I want to be able to go through the entire booking process but not send payment to Paypal. I want to make sure that everything is working as it should. Is that possible? Can we use Paypal sandbox test site with the plugin?

        Thanks!

        • Hello.
          1) Its possible only for the full days.
          If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
          You can test it in the live demo here https://bl.wpbookingcalendar.com/
          Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
          At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
          Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

          2) Its costs 120 USD

          3) Yes you can activate the sandbox payment. And you can deactivate to show the payment form after the booking process at the Booking > Settings > Payment page. You can test all this with your exist Booking Calendar Business Medium version.
          Kind Regards.

  2. Hi,
    I am looking at using booking calendar. Just curious as to if text message notifications are sent out to confirm and remind clients of appointments. Thanks for the help!

    • Hello.
      1) The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.
      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/
      which is work together with Booking Calendar and declare that have this functionality.
      Please note, its does not our plugin and we do not support this plugin.

      2) Email reminders feature are still under development process, and will be available during this summer as new separate plugin.
      Kind Regards.

  3. Hi there,

    I'm testing out the free version before committing to a purchase of an upgraded version. But I've run into a problem - I can only get the Form to display below the calendar. Even if I change the display setting on "Form" to be "right side," it only displays the form beneath the calendar.

    Is this a bug, or can I fix it to display to the right?

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  4. I use this piece of code to change the color of the field labels
    .booking_form .control_label {
    color: #FFF;
    }

    However the code doesn't work. I found some other codes but they change all textcolors. and that is not what i want.

    Thanks
    Sander

    • Hello.
      Pease try to use this CSS:
      .booking_form .control_label { color: #FFF !important; }

      Please do not forget to clear browser cache before testing these changes.

      Otherwise send the link to your page with booking form, where you are having the issue.
      Kind Regards.

          • Hi This work however all the text is in white now including the form field tekst..
            I have it still in the code so you can see how it looks..
            This is in the client.css file at the moment

            /* Change Color of the Field Labels ***********************************************/
            .booking_form .control_label {
            color: #FFF !important;
            }
            .booking_form span,
            .booking_form p {
            color: #FFF;
            }

            If i remove the first part it stays in the grey color..
            thanks

            • Hello.
              Please replace all your previos fix code to this:
              .booking_form span, .booking_form p { color: #FFF; } .booking_form .form-group .controls select, .booking_form select, .booking_form textarea, .booking_form input[type="text"]{ color: #000; }
              Kind Regards.

              • Thanks it's working. I needed to change some colors in the calendar their this was also white.. But i managed to figure this our.

  5. Create a default duration based an a selection.

    Based on a select option I want to set a specific duration (hidden in the form). I don't want to use bloks or start/end time . their this isn't 100% customer friendly.

    Select Drinks will be duration 1:00
    Select Lunch will be duration 1:30
    Select High Tea will be duration 2:00

    Is this possible.

    Thanks
    Sander

    • Hello.

      You can use these shortcodes:
      <p>Start time:<br />[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]</p> <p>Select meal<br />[select durationtime "Select Drinks@@01:00" "Select Lunch@@01:30" "Select High Tea@@02:00"]</p>

      Visitor will see the selection of start time and meal options like this:
      Select Drinks Select Lunch Select High Tea
      But in the emails and in the Booking Listing page will be listed time (values only, and not the labels). Labels does not possible to show there.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  6. Hi - we are experience a new issue we've never seen before: when we attempt to enter a single booking, it doesn't save any of the parameters (customer info, time of booking, etc. ). Instead, it books the entire day, with all blank parameters. Any idea what is causing this?

  7. Hi
    I work with the wordpress theme twenty seventeen and added the Booking Calender. When scrolling, the day numbers are shown on top of the menu. All the rest (lines of the table etc. are vanishing behind the menu when scrolling.

    Can this be prevented by addional css or is this a bug?

    Thanks for your help
    Petra

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Thank you.

        • Can I send you screenshots to a specific support email address?

          • Hello.
            You can send it to support @ wpbookingcalendar.com

            But it’s will not help to recheck abut the reason of issue.

            Probably, its because of conflict with some other plugin or actual theme.
            Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
            If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
            We just need to find the reason of this issue.

            Kind Regards.

  8. Hi
    I wish to use the booking calendar for setting up hour long appointments. I can see that I can add that select into the form when displaying the calendar in the front end. But is it possible to display the calendar as [bookingtimeline] and have the user able to click on the hour there?
    So something like the user clicks on the 9 - 10am slot on the calendar view and this is then used to populate the field in the form?
    I can't see how to do it in the free version. Is it something available in one of the paid versions?

    • Hello.
      Unfortunately it’s does not possible todo with Timeline. Sorry.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  9. 1) Is there a way to get users to pay ONLY the deposit, not the total amount?

    2) I have a bunch of checkboxes and they are not required, but I want users to at least check one before submitting the form? Is it possible to do that?

    Thanks!

    • Hello.
      1) You can activate and configure the Deposit at the Booking > Resources > Cost and rates page.
      Be sure that at the Booking > Settings > Payment page this option "Show deposit and total booking cost together" was unchecked.

      2) Unfortunately, its does not possible. Sorry.

  10. It would be nice if we could add images in our comment as sometimes images illustrates better what we are trying to explain. Is it possible to add that option?

    • Hello.
      No, its does not possible here in the forum.
      You can send your questions to support @ wpbookingcalendar.com with your images.
      Kind Regards.