Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello!
    Is there a way to modify (add new) booking statuses? I have a booking served by third-party companies and I'm searching for a way to notify them by email when a new booking is made. Is there a way to do that?

    • Hello.
      Unfortunately in actual versions it’s does not possible to add new status from settings.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  2. Hello
    I want to add captcha in booking form it is possible

    • Hello.
      You can activate to add the captcha at the Booking > Settings General page in Form section.
      Please note, in the paid versions of Booking Calendar you need to add this shortcode [captcha] to the booking form at the Booking > Settings > Form page, as well.
      Kind Regards.

  3. Good afternoon, I designed a reservation form, with the time field, the confirmation email, the time when I reserved it does not appear. I have the test version

    Thank you

  4. Hello,

    I can't delete a booking in the admin? WP version 5.4.2., plugin version 8.7.6.

    • Hello.
      1) Please open the booking Listing page, then click on Trash button, and after this click on Delete (from trash) button near your specific booking.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      2) If you will have some issue, please try to uncheck checkbox of sending emails ( you can find this checkbox under the toolbar at right side).

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

      • Thank you for your quick response. In Firefox nothing works, Chrome did the job :)!

        • Hello.
          1) Please do not forget to clear browser cache before testing these changes.

          2) Otherwise Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          3) Finally check about conflicts, like in description in my previous email.
          Kind Regards.

  5. Hello,

    For balance payment, is there a way to not have to fill balance manually in the bookings list ? Considering the total price is already known, balance will be (total-deposit).

    Thanks

    • Hello.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  6. Hello

    I am using Booking Calendar - Small Business version. The business needs to stop bookings for certain months as it is seasonal. How do I set up the calendar to show only specific months and not allow bookings for other months, or even parts of months? I have checked the FAQ and the support archives and cannot find an answer to this question.

    Thank you.

  7. Hello again,

    I think I may have found a bug. When creating a booking from the admin form, emails are sent even when I uncheck Send emails checkbox in top right and Send notification in bottom.

    Thanks

  8. Hi I can't change bookings anymore
    wrong ?check sum? in URL (maybe outdated)
    Falsche Prüfsumme in der URL (wahrscheinlich abgelaufen)

    is there a way to update these?
    how comes this error?

    • Hello.
      1) It’s require that you correctly configure [bookingedit] for having this functionality, please check this FAQ instruction how to configure it: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      2) Also please be sure that you do not activated this option “change booking hash after approving booking” at the Booking > Settings General page in Advanced section.

      Create new test booking and then test editing.

      Kind Regards.

        • Hello.
          No, in the admin panel, it’s have to work correctly.

          Just try to refresh the page at the Booking Listing page and click on edit button and try to edit booking.
          Kind Regards.

  9. Hi,

    no, it's still not working...
    where can I get help?

    thanks

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Thank you.

  10. we haven't changed any plugin and how could a plugin affect the backend of your plug-in?
    there is no other plugin loaded in the administration of booking calendar...

    however I deacteavated all other plugins but it still doesn't work...
    same with the theme.

    could you please have a look at it and help me?

    • Hello.
      1) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      2) also please try to deactivate the emails at the Booking > Settings > Emails page.
      And then test it again.

      3) Otherwise send login, so I can test it. Please send all this to support @ wpbookingcalendar.com
      Thank you.