Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I purchased the personal version. I cannot get it to work despite having spent hours watching the videos and trying to figure out how to get my four resources to show booked and available days and months. It's impossible. It was a huge waste of money. The videos are basically useless and there's nothing printed that might show the way,if there is a way, to make the program work. I very frustrated and disappointed.

    • Hello.
      1) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) You can send screenshots of your configuration from the Booking > Settings General page and Booking > Resources page and send the link to your page with booking form, where you are having the issue. So we can check and help you.

      3) Otherwise if you think that the plugin does not work, for you, and you want to get refund, we can submit it relative to our refund policy: https://wpbookingcalendar.com/refund-policy/

      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

      • Additionally, if you see all your dates as not available and you can not select any days in the booking form, please open the Booking > Settings General page and be sure that in the Availability section all options for the "Unavailable week days" was UNCHECKED.
        And this option "Unavailable days from today" was set as "0 ".
        Kind Regards.

  2. I've put everything in place so it seems, but when making a test reservation from the website the booking is placed excatly 22 hours later on the calendar. The information i receive for the reservation shows right date and hour but placement in het calendar is off by 22 hours.
    To be perfectly clear here is an example:
    Booking made for july 2nd 2020 at 1 pm is shown on calendar on july 3rd at 11 AM.
    I can't find anything wrong in the settings.
    PLEASE HELP ME ASAP
    Thank you,
    Cordially

    • Hello.
      1) Please open the Booking > Settings General page and in Booking admin panel section please uncheck this option "Use localized time format".
      2) also please be sure that you have correctly configured the time-slots at the Booking > Settings > Form page. Time values must be only in the 24 hour format.
      Example:
      <p>Select Times:<br />[select rangetime "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]</p>
      Kind Regards.

    • Hello.
      Please be sure that you have set correct time zone at the WordPress > Settings General page.

      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      • Problem solved, after deactivating event calendar, thank you

  4. All of my users are logged-in users and their accounts are created by us. Is it possible for the booking form to simply use their login profile information when they book a reservation instead of having to fill out the form everytime?

    • Hello.
      You need to set checked this option: " Auto-fill fields " at the Booking > Settings General page in Form section.

      In this case, some fields (like Email, First name, Second name) will be auto filled by data from the User Profile.
      Kind Regards.

  5. Hi,

    I have the version of Business Medium SingleSite.7.2 lately I receive this type of email: Mail Delivery System.

    How can I solve it?

    Thank you
    Marco

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

      • The booking emails arrive. It is a security issue. The

        Mail Delivery System

        are spam

        • Hello.

          The marking email as SPAM or not SPAM very depend from the visitors personal actions (what emails was marked as spam and what was not).

          I can suggest that you can change the content and/or subject of emails at the Settings > Emails page
          and change the "from email" (to your server email). It can be a reason why the mail system mark this email as spam.

          Usually, when visitor once mark the email as not spam, in a future this email will come to inbox.
          And of course some visitors can have this email as normal mail and other can receive it as spam, if they previously was mark similar email as spam.

          So its very depend from the actions of the visitor previously about the emails and content of the email.
          Right now I can only suggest to change the content of email and recheck that "From" address in the email was relative to your website URL.

          Kind Regards.

          • Hello,
            the problem is that emails that should not arrive. I installed the wordfence on the site and it only finds me as a vulnerability that the plugin is not updated and I also activated google's recaptcha v.3. Unfortunately, spam email not sent by users continues to arrive.

            Thank you
            Marco

            • Hello.
              Try to update the Booking Calendar version from your update 7.2 to the latest update 8.7.6
              You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

              Also you can set the accessing to the page with booking form only after processing some Google recaptcha. You can do this with some other plugin (Booking Calendar does not support it).
              Kind Regards.

  6. Hi. We need some help concerning bookings. (Im helping my step-dads business)

    I just tested out where i filled out my own form, and sent a request. After that the payment shows up, but if i dont pay and lets say leave the site. Then the booked days i was supposed to pay for are still booked and didnt get canceled. Im using the business medium version.

    If someone sends in a form for the days that are booked, and leaves the payment page without paying you could book a month without paying and we would never know if we should be expecting money or if its fake. We lose customers this way.

    • Hello.
      Booking is created before payment process in any case.

      You can activate auto cancellation of pending bookings that have no successfully paid status after specific amount of time. You can activate this option at the Booking > Settings General page in "Auto cancellation / approving" section.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      Or you can even activate to show the "Pending bookings as available dates" - you can activate this option at the Booking > Settings General page in Advanced section.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.
      Stripe have to auto redirect to booking page automatically.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.
      Kind Regards.

  7. Does the plugin work when people access the site with incognito mode? When you have the plugin on the page?

    • Hello.
      Yes, its have to work fine.
      Please retest it.
      Kind Regards.

  8. I started using your plugin and love it. I have version 9.Personal.SingleSite.8.7.6

    I inserted a Timeline of all resources into a page. The bookings display, but can not be edited. The javascript is void.

    How can I add the capability to edit the bookings from the page?

    Thank you for any assistance you can give.

  9. Hi again! Is it possible to only have deposit payment on site without customers having to pay the full price imidiately? When we set deposit to say like 5000 and the resources cost per day to 0. We get an error from stripe on the payment page that it doesnt accept anything below a certain amount of money.

    We want to send the payment later by email, but let them only pay deposit imidiately.

    • Hello.
      You need to set cost per booking resource, higher than 0, at least 1 at the Booking > Resources page.

      Also please be sure that you have unchecked option to show “Both deposit and total sum” at the Booking > Settings > Payment page. This option have to be u checked.
      Kind Regards.

  10. Hello. Is there any way to go back in a multi-step assistant without needing to validate? Just to undo stuff.

    Previous
    Next

    I am ok with "Next" validating, but to go back I don't really need it, how could I bypass it?

    • Hello.
      Currently its working with the same function for shifting to some step in wizards, form, that's why its asking about the validation for Back button, as well.
      We will add improving this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

      • Oh, looking forward to it. I solved it by using a javascript that hides/shows the sections, so it's more a fake wizard now.

        • Hello.
          Ok, good to know that issue have been resolved.
          Kind Regards.