Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I need more than just a name for the resources. How do I add a description and image to the resource so that the client knows what they are getting? Can I add a field to the resource that is not shown on the website but the value is included in the booking email?

    I am using the small business version.

  2. Hi

    Is it possible to make a shortcode or something like that to highligt all the changes in backend, when a customer make some changes for the booking. Today I get an email showing the new booking, but I don't know which changes they made - if it is the date, number of items, visitors or what the changes is?

    Thank you.

    • Hello.

      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

    • Hello.
      Unfortunately no.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  4. Hi, we have the booking calendar Business Large version 8.5.1
    We have recently had two bookings automatically approved in the calendar that weren't paid for. Both bookings said they had been paid for via Stripe v3, but the payment hadn't gone through successfully. Many people are also calling us and saying the website crashes when they try to pay, although some bookings are successful.

    Could you please advise how we should look into these issues?
    Many thanks
    Sharon

    • Hello.
      Please try to update to the latest version 8.7.7

      Please contact to support @ wpbookingcalendar.com

  5. My client just bought the Business Small package and we implemented it on the website but now the modals on the website stopped working. I tried disabling the plugin and it started working again. We are using avada on the website. Can I get any help with this?

    • Hello.
      Its seems like conflict because of loading of other version of Bootstrap library. You can deactivate loading of Bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by checking this option “Disable Bootstrap loading on Front-End” after expand of this section “Show advanced settings of JavaScript loading”. Its can fix some issues in your theme (if you have some), but its also be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.
      Kind Regards.

      • Disabling Bootstrap loading on Front-End fixed my issue, and I actually don't need tooltips to show. Thanks. Maybe in a future update, I can re-enable it.

  6. Hi,

    A would like to change the color of "non-bookable" days form white to red in my calendar. Can you help?

    Thank you,

    Attila

  7. Hi there
    We use filters to disable some time slots on certain weekdays. Those slots are then disabled for booking, but that isn't directly visible in the calendar itself. Is there an option so apply those filters as if those times were already booked?
    Thanks

    • Hello.
      Unfortunately it’s does not possible.
      It’s only possible if you will make blank bookings for those time slots at the Booking > Add booking page. You can make fast booking in 3 mouse clicks by using “Auto fill” button at the toolbar at Booking > Add booking page.
      Kind Regards.

  8. Hi

    Is it possible to make a timeslot for each items, only the time of arrival.

    Specific do we want 30 minuts between each booking. But how?

    Best regards, Kasper

    • Hello.
      You can start start time, and duration of time field (which can be hidden with value 30 minutes) in the Booking Calendar Business Small or higher versions.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the times selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  9. Good morning. I would like to submit my requirement and ask if it is possible to implement it with your software and in what version:

    I have a driving school. My need is for students to book the course that is paid for in the office, therefore no online transaction is needed. These courses are for example:

    Monday - Wednesday and Friday
    15-16 17-18 18.15-19.15

    A maximum of 7 participants are expected due to space constraints and coronavirus regulations. After the 7 participants it must NOT be possible to book in that specific session.

    Students can register the day before, for the day after but NOT beyond. Therefore they cannot book for several days or on any day of the week, but exclusively for the day following the booking.

    Would it be possible to put these limitations with your plugin?

    If it were possible, and it would be very nice, the possibility of sending an SMS confirming the booking. Not necessary though.

    I understand that this can be complicated and I thank you for your kind reply.

    And sorry for my bad english.

    Giovanni Fiorini

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  10. Hi

    I have a problem. When customers change the bookingdetails, e.g. change from 1 to 2 days, the price doesn't change... How come and what can I do? I know the place to change price in the overview, but I want it to change automatically.

    Best regards,
    Kasper

    • Hello.
      Please open the Booking > Settings > Payment page and set "as checked" this option "Update cost, after booking editing in admin panel" at the "Payment Options section".
      Kind Regards.