Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi again.
    I have problems with the calendar (Business large version), because, for example, I chek the aivalability in one computer and some dates are booked, wich is good, but when I chek the aivalability in other computer or a smartphone it tells me that the same dates are aivalable.
    Also when I tried to choose de dates range it said me: Error: the request hasn´t passed the security test.
    Please help me because Im having huge problems with my customers.

    Thanks.

    • Hello.

      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  2. When making multiple bookings to cover a year, it shows I'm fully booked for that day, however it's only for one time slot every fortnight... How can I change this to make sure my other time slots are still available?

    • Hello.
      Please be sure that you have correctly configured timeslots in 24 hour format at the Booking > Settings > Form page.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  3. Hello,

    Is it possible to send the Admin notification to multiple email addresses?

    • Hello.
      After visitor submit the booking, system can send email to the administrator (about this new booking), and confirmation email to the visitor.
      You can configure these emails at the Booking > Settings > Emails page.

      You can define the comma separated emails in the field "To" for email template, that is sending to the administrator at the Booking > Settings > Emails page.

      For example:

      email1@server.com;othet-email@gmail.com

      But it’s will be the same email that is sending as copy to different email addresses.
      Kind Regards.

  4. hi

    at the moment only registered users can make bookings. I would like it to be available to anybody. I can't find anything in the FAQ to answer this problem?

    thanks

  5. Love, love, love your booking calendar. Please tell me in which version is the capability to block certain times on certain days.

    ie, 9 am - 12 am on a Tuesday and 3pm - 6 pm on a Friday.

    Keith

  7. Hola mucho gusto,
    hoy acabo de instalar el plugin, y estaba funcionando bien , sin embargo no se porque cuando lo volvi a probar algunas reservas, solo aparecia 2 reservas en la modalidad de lista y sin embargo en total hay 12 reservas, en la modalidad calendario si se refleja pero en la modalidad lista solo aparecen 2 reservas, alguna sugerencia para mejorar por favor

    saludos cordiales

    • Hello.
      1) Please note, currently communications or support possible only in English language.
      2) I do not sure that clearly understand about your question.
      But may be you have confused by "label" under calendar with number 12.
      Please note, this number if showing today date. You can deactivate to show such numbers at the Booking > Settings General page in Form section, by deactivating this option: "Show date number in legend"

      3) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  8. Dear,
    I want to display the selected number of guests (visitors) on the summary section of a booking.

    Form fields I use :
    Guests: [select visitors class:col-md-1 "2" "1" "3" "4"]

    # of guests: [visitors_hint]
    Cost of booking: [original_cost_hint] + [additional_cost_hint] = [cost_hint]

    With the above shortcodes; the [visitors_hint] stays empty for 1 or 2 guests as there is no advanced cost calculated, but selecting 3 or 4 guests, it displays the amount of [additional_cost_hint] and not the number selected in the drop down.

    What am I doing wrong?
    Thanks for helping me.

    Luc

    • Hello.
      Number of selected visitors does not possible to show via shortcode. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  9. Hello I want to use this plugin for my site of saloon booking.

    But I am facing one issue that per timeslot I can't do multiple bookings.

    I want to allow users to book per time slot multiple user.

    So is there any solution for it?

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

  10. Hi there, is it possible, to mark the imported booking-dates from extern booking partners as already apporoved? At the moment my imported dates are labled orange, and I want to lable them automatically in red, because the bookings are approved by the partners before. For your infomation: I use your plugin only as availability calendar without any booking function. All the function should be part of the partners. Thank you very much and best regards, Janina