Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have the multi site large program and I am interested in limiting the number of reservations per week by the users email field to a max of four.
    Is this possible?

    • Hello.

      If you just need to limit the at the specific users was made not more than 4 bookings per week, so Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

    • Hello.
      It’s seems that inside of your shortcode exist some HTML tags that broke your shortcode.
      During editing the page, please switch it to the HTML view mode In your editor and then be sure to use this shortcode:

      [booking type=1 nummonths=2]
      Kind Regards.

      • Ok it displays but I added timeslots and they aren't showing up?

        • Hello.
          Please be sure that you have added the time slot field at the Booking > Settings > Form page. Please recheck it.

          If you see the timeslots at the Booking > Add booking page but do not see it at the front-end side, then recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  4. The booking form is visible but the calendar is not, I've deactivated the plugin, deleted and reinstalled, I've deleted other plugins that may have running in conflict, the calendar is still not visible and booking can't be made

    • Hello.

      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. Andonly after this please test your calendar.

      Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

    • Hello.
      I was tested it and can see the calendar.

      Please CLEAR BROWSER CACHE.
      then test it again.
      Kind Regards.

      • okay, thank you, I have cleared it but it's still not working on my end, I have also tried it on incognito and Microsoft edge, not visible there either

        • Hello.

          You need to clear the browser cache. I have just tested it at my laptop and in iPhone and in both situations I can see the calendar.
          Please do not use incognito mode, just clear browser cache.
          Please check more here https://clear-my-cache.com/en/windows.html
          Kind Regards.

  6. Hi!
    I have set unbookable days from today to 2 days. But in the admin-area I want this to be 0 days so it's only the customers that have this restriction and if the website admin adds a booking from wordpress it can be added today.

    • Hello.

      Its possible to make customization, if you will have the booking forms for the different calendars at the different pages.

      So you can deactivate that option at the Booking > Settings General page in Availability section.

      And then at the specific page, where you need to apply this option, you can use this JavaScript code before the Booking Calendar shortcode:
      <script type="text/javascript"> block_some_dates_from_today = 2; </script> [booking type=1 ]

      So only at front-end page, you will see 2 unavailable days starting from Today date.

      Kind Regards.

  7. Hiya there!

    I would like to know if I can add intervals between each appointment.
    For example:

    Customer A - booked at 2pm for 30min session.
    Next customer will be able to book just at 2.45pm.
    That means I have got 15min for organising myself.

  8. Hi,

    I have installed and activate the calendar but I am unable to view the calendar booking icon in post section after sucesfuly installation of the booking plugin and not able to proceed further.

    I have already watched the videos but the option showing in the video is not showing on the free version (The latest version) I installed on my WordPress website.

    Please guide?

    Thanks & Regards,
    Abdul Hafeez

  9. Hi there,
    maybe I just did not read it right ..... but can you tell me if I can build a page just with the booking admin (given Access to logged in admin) without goingg through wp-admin ?
    Thanks for feedback

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

      The managing bookings possible only in the WordPress admin panel.
      Kind Regards.

  10. Hi there,

    My customer has this setup with 2 calendars. https://www.cambourneacupuncture.co.uk/booking-test/

    Can the plug-in block out time in one calendar without it copying over to the other calendar as this may be required from time to time. Most of the time I would want the calendars to link but when I am not in Cambridge I would only want to allow 30min online consultations to be booked?

    • Hello.

      In case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( it possible in all paid versions of Booking Calendar).

      Please check more about " aggregate " parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.

      I will explain it in example of booking rooms:
      So your configuration can look like this:
      Booking resources at the Booking > Resources page:

      - Room #1 ( ID = 3 )
      - Room #2 ( ID = 4 )
      - Room #3 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes like this

      - Room #1 ( ID = 3 )
      [booking type=3 aggregate='4;5' ]

      - Room #2 ( ID = 4 )
      [booking type=4 aggregate='3;5' ]

      - Room #3 ( ID = 5 )
      [booking type=5 aggregate='4;5' ]
      ....

      If some Room will be booked for a specific date(s), this date will be unavailable in other rooms, as well.

      Such functionality available in any paid versions of Booking Calendar.

      Kind Regards.