Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    Is it possible to avoid time slot booking some time before the booking time in the same day?
    For example. Avoid booking two hours before the time slot hour

    Thank you

    • Hello.

      Its does not possible to select several timeslots (possible to select only one), if you are using timerange shortcode:

      [select rangetime "10:00 - 12:00" "12:00- 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00"]

      Instead of t timeslots selection you can use start time and end time selections or start time and time duration selections shortcodes at the Booking > Settings > Form page:

      1) Star time and duration of time shortcodes, like this:

      Start time: [select starttime "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "18:00"]

      Time Duration: [select durationtime "15min@@00:15" "30 min@@00:30" "45 min@@00:45" "1 hour@@01:00" "1 hour 30 min@@01:30"]

      for ability to book several consecutive hours during a day.

      2) Or you can use start time and end time selections or time entering shortcodes:

      Start time: [select starttime "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "18:00"]

      End time: [select endtime "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "19:00"]

      Kind Regards.

      • Is this able to be done in the free version or does it have to paid?

        I cannot seem to do this on the form on the free version?

        • In the free version you can add just required checkbox to the booking form at the Booking > Settings > Form page.
          Kind Regards.

          • Sorry do not think my question made sense! 🙁

            I cannot see options for start time and end time?

            Can you use start and end time in free version?

            Not sure if I can give you login details to take a look?

            • Hello.
              In the Booking Calendar Free version exist only ability to select timeslots.

              The ability to use start and end time fields possible in the Booking Calendar Business Small or higher versions.
              Kind Regards.

  3. Hi,
    After the last update, the booking calendar is no longer visible on our page.
    How can we change that?

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. Andonly after this please test your calendar.

      Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  4. Hi!

    I need to include a check box on the form so that people can accept or not the privacy policy when they ask for an appointment but... I don't know how to do it. If anyone can help me I would really appreciate it.

    The plugin is great.

    Thank you very much!!

    • Hello.
      You can add the "required checkbox" to  your booking form  at the Booking > Settings > Form page, to accept your terms and conditions.

      In the paid versions of Booking Calendar possible to  add link near this checkbox in a way  like this:
      [checkbox* terms "I accept"] <a  href="http://serve.com" rel="nofollow ugc">terms and conditions</a>
      Kind Regards.

  5. hi
    i want my students to be able to select a date on the calendar online and reserve; is this calendar able to be set this way?

    Thanks

  6. Dear support,

    I am restaurant Kulba Kabul (https://restuarantkulbakabul.be).

    In the beginning I installed and activated your plugin and the correct settings. Then on the reservation page (theme is enfold premium) shortcode entered. I had the correct layout (calendar + form) for about 3 months. Today I notice that my calendar has disappeared with only the booking form.

    I would like a solution to put that booking calendar back on my page

    I have already tried deactivating and removing the plugin and reinstalling and activating it but it really doesn't help. I don't get to see a calendar yet.

    I want to make the purchase if it is certain that it is correct, I first want to go into the test phase and then rather not before the purchase.

    For my visitors who become my potential customers it is very annoying that they cannot book a table as there is no calendar available.

    Kind regards

    (I 'm the developer of the website of Kulba Kabul)

    • Hello.

      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. Andonly after this please test your calendar.

      Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  7. Hello,
    I have created 2 calendars according to 2 different resources,
    you can check links below:
    https://firstclassvalet.com.au/valet-fundamentals-masterclass-2-day-course
    https://firstclassvalet.com.au/booking/

    1. I have enabled only Tuesday and disabled rest of the days for booking that is working well for 1 form.
    2. But for the second form I want to enable Wednesday and keep disable rest of the days, but I can see there is the only default option in settings which work for both forms at a time, but to satisfy my requirement I want a separate option for both forms were in 1 calendar only enabled: Tuesday and Another 2nd Calendar only enabled: Wednesday.

    let me know how I can do that.
    Looking forward to hearing from you,
    Thank you

  8. Hello

    The calendar is not visible, the booking form is.

    I had this issue a few days ago, the calendar is now visible to me but I am getting complaints from my clients that they can't make a booking due to the calendar not being there.

    I have deactivated all plugins and re-actived, I've deleted and reinstalled the plugin.

    My intention was to upgrade to the premium, but it doesn't seem to be working.

    I can see from the above tread that others are having this problem also since the last update

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. Andonly after this please test your calendar.

      Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
      Kind Regards.

        • Hello.
          I have tested that page and I can see the calendar.
          I can suggest that you need to ask your customers to clear browser cache to test it.
          It’s seems that customers was opened your website early and currently (because of cache) they load old JavaScript files, but because of WordPress and Booking Calendar update such files was changed.
          Kind Regards.

  9. Hello,

    in the Timeline view for front-end side the clients names are shown. But the clients names should not be shown.
    Is there a Timeline feature to hidden the clients names?

    Regards
    Gerhard

    • Hello.
      You can deactivate to show such info at the Booking > Settings General page in Timeline section.
      Kind Regards.

  10. Since i updated to the latest version
    the calendar is not showing anymore on the page, it just says 'calendar loading' (and doesn't load)
    every existing booking is correctly registered but shows one day later than the real date (f.e. a booking for the 19th of september shows on the 20th on the calendar).
    These are huge problems caused by updating. People cannot make reservations for their visit.
    Please help me to get this solved ASAP.
    Thank you.
    Cordially,
    Thomas

    • Hello.
      1) 1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. Andonly after this please test your calendar.

      Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      2) Please open the Booking > Settings General page and in the Booking admin panel section, be sure to set checked this option “ Use localized time format”.
      Save changes and make new test booking.