Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Dear Support,

    Thought I had set up the admin part booking function correctly. But on the user site, when you select a date and specific time slot, and press send, there is an error message saying "Error please select booking dates at calendar". When I simulate a booking for a specific time slot in the admin system, it is working. Could you please help me to identify if I missed some parts in the admin system to fill out?

    Regards,

    Lars

  3. Booking Calendar: Wenn man ein Datum anklickt und alles ordnungsgemäß ausgefüllt hat, erscheint der Satz:
    Bitte wählen Sie im Kalender das Datum der Buchung.
    Das habe ich aber gemacht. Der Kalender lädt die neue Buchung nicht hoch. Bislang hat alles einwandfrei funktioniert; jetzt plötzlich nicht mehr. Was kann ich tun?

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      Please send the link to your page with booking form, where you are having the issue.

      Thank you.

  4. I use the Booking Calendar in the free version. Can I change the way selected days are selected from individuals to the range? WordPress Version 2.4.2, BC Version 8.6

  5. Initially I was able to select dates and request bookings on the front end form, and they would email correctly and show on the back end that I have pending bookings that need to be approved. As I was testing last night to send my client instructions, everything seemed to stop working. In the front end form http://chicoryeventcenter.com/calendar-booking/ the visitor fills out the form and sends in. NOTE: is the visitor supposed to select the dates by clicking on the calendar? I thought so, but that is not working. After that I get one email with subject "Chicory Event Center Booking". It just shows me the information the visitor inserted. But I don't get an email saying I need to approve this booking, or when I go to the backend in the admin section, it does not show anything pending. Not sure why its no longer working? Can you help? This is the free version.

  6. If i synced calendars from booking.com and from air bnb...
    When I press approve to show that its been booked on the calendar (wordpress admin)
    does that automatically send the guest an email of approval? I don't want it to send an email
    if they already got confirmation from booking.com/airbnb?
    Not sure if thats elaborate enough but Im hoping that the only time they recieve an email of
    approval is when they go on my website and book from there...if they were to book on air bnb for example
    then their confirmation will come from that site...and when i approve on the admin side for my website
    will that also send an email saying I approved it?

    • Hello.
      If you have activated the option "Auto approve bookings during import" at the Booking > Settings General page in Auto approving/cancellation section. So during importing the new bookings from other sources, these bookings will be auto-approved, but Booking Calendar will not send "Approved" emails about these bookings.
      Please booking sure to use latest updates of Booking Calendar and Booking Manager plugins.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

  7. I have purchased the small business version of the booking form. But I have couple of usage issues. When I view the timeline view in the WordPress CMS I can click on one of the bookings and see the details of the bookings and the timeslots etc. But when I use the timeline view in the front-end template I cannot click on the booking and I cannot see any information about the booking. How do I enable this clickable pop-up?

    I have tested this in a default theme and it no different. I am using chrome on a Mac.

    • Hello.
      You can enable these feature at the Booking > Settings General page in "Timeline" section.
      Please set checked this option "Booking details in popover"
      and configure this option: "Booking title (TimeLine)".
      Kind Regards.

  8. Dear support,

    is it possible in any version of Booking Calendar, to
    a) enable individual logins for several users
    b) enable this logins without having to login on the WordPress-login at example.com/wp-admin but directly on example.com?
    c) Auto-fill "name" and "email" for logged in users?
    d) select multiple resources (for the same dates) in just one booking process?

    Thanks in advance!

    • Hello.
      a,b) it’s can be standard WordPress users logins only. Booking Calendar plugin does not have any other logins.
      c) yes, it’s possible logged in WordPress users. You can activate this option at the Booking > Settings General page in Form section.
      d) Unfortunately it’s does not possible. Sorry.
      Kind Regards.

      • Thanks!

        is the option you described concerning c) only available in the MultiUser Package? If not, wich package do I need to purchase to have this feature available?

        Kind regards.

        • Hello.
          Basically it’s available in all versions, including the Booking Calendar Free version.
          Kind Regards.

          • I just tried to set a default value for the email and name field and it worked, but only with fixed values for all users. How can I refer to user data when setting a default value here?

            • Hello.
              You need to login (into WordPress system) with specific user. And only after this plugin will auto fill booking form fields with data from this user profile.
              Kind Regards.

              • I just tried and this doesn't seem to work for me. Is the following code correct to enable auto-fill?

                [calendar]

                Name*:[text* name]
                Email*:[email* email]
                Zweck / Veranstaltung:[textarea details]
                [captcha]
                [submit class:btn "Send"]

                • "

                  [calendar]

                  Name*:[text* name]
                  Email*:[email* email]
                  Zweck / Veranstaltung:[textarea details]
                  [captcha]
                  [submit class:btn "Send"]

                  "

                  • Hello.
                    Code is correct.
                    Please note, only “Name” and “Email” fields will be auto filled by user details in the booking form at front-end side. If this visitor was logged in as specific user.
                    And you need to activate the “auto fill form fields” option at the Booking > Settings General page in Form section.
                    Kind Regards.

                    • Got it! The missing checkbox for the “auto fill form fields” option was the problem.

                      Thanks a lot!

  9. Minimum number of days in the reservation.
    Is it possible in the free version that the client has to select a minimum of 2 days?
    Thx

  10. Hello,

    I have a problem with the wordpress plugin. Not all admin-emails will be sent when a guest signs up a booking.
    I think this has to do with the amount of selected days in the calendar.

    Could you please help me out?

    Looking forward to hearing from you soon.

    • Hello.
      Emails does not relative to the number of selected days.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.