Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I am using Business Small SingleSite 8.7.10.

    Is it possible to have different days unavailable for different resources in the calendar (instead of a general setting of unavailability for all resources)? For example, for resource #1 having Monday and Tuesday unavailable, whilst for resource #2 having Thursday unavailable.

    Additionally, it seems that when I try make a booking, it makes the whole day booked (on the client view of the calendar) instead of a partially booked even though I have used the [rangetime] shortcode. How would I be able to fix this?

    Thank you.

  2. when i got a booking, the client get a mail.
    but i got always mail not reseved.
    This is the mail system at host pmg01.zxcs.nl.

    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can delete your own text from the attached returned message.

    The mail system

    : host mx.tb.mail.iss.as9143.net[212.54.42.8] said: 554 5.2.0
    MXIN603 DMARC validation failed.
    ;id=HNIckimQCL1uiHNIckdatB;sid=HNIckimQCL1ui;mta=mx7.tb;dt=2020-09-13T10:23:56+02:00;ipsrc=185.104.28.188;
    (in reply to end of DATA command)

    • Hello.
      It’s seems like some blocking at the server side. You need to contact support of your hosting about that.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hi,
    I just purchased the Business Small SingleSite 8.7.10. and one thing which I wanted to confirm is

    1) Can I use your booking calendar to publish all of my available courses that is planned to be scheduled for the next 3 months?
    2) As well Can I plug in your calendar for each course that the learner is chosing and link the same to pay through my payment gateway?
    I am seeing for now you are making this calendar to book some appointment. Whereas I wanted to use this calendar for my course scheduling and registration. Please advise if that is possible. If not I would like to get a refund for the product as this is not intended for me.

    • Hello.
      1) If you need to set as available only specific days in calendar for the booking of your appointments, then it’s possible to set as unavailable specific days during specific seasons or weekdays in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

      2)The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      In case if you need to get refund, then send request to contact @ wpbookingcalendar.com

  4. Had a presale question.

    I am looking at the demo but do not see a way for the plugin to create calender or zoom invites and send the link via email.

    Does the plugin do this?

    Thanks in advance!

  5. Pre-sales Questions:

    1. Is there email reminder option?
    2. Is there SMS alert option (Twilio)?
    3. Is there any printable report option?

    • Hello.
      1) Please check more here https://oplugins.com/plugins/email-reminders/

      2) The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.
      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/
      which is work together with Booking Calendar and declare that have this functionality.
      Please note, its does not our plugin and we do not support this plugin.

      3) Unfortunately there are no printable reports in actual versions of Booking Calendar. Sorry.

      Kind Regards.

  6. Hi, after updating yesterday the calendar is not shown anymore. Neither on webite nor at admin page.
    Do you know, what the problem could be?

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      • Problem solved. The settings for height and width were set to "0" and the numer of months to 12 after update. If anyone has this problem too, change the settings.

  7. Hello!

    I have Business Large 8.7.6 version.

    I want my customer to book 3 consecutive full days in the calendar, and I want to have 1 day unavailable both before and after the booked dates.

    I have timeslots enabled this way in the booking form to have the before and after days working: <div style="display:none;">[select rangetime default:"00:01 - 23:59"]</div>

    Here's my problem with the unavailable days before and after in the calendar, when

    Type of days selection in calendar: single day

    = booked days and 1 before and after unavailable, like I want it.

    Type of days selection in calendar: multiple days

    = booked days and 1 before and after unavailable, like I want it.

    Type of days selection in calendar: range days

    = booked days and 1 before and after are red in the calendar, BUT the before and after unavailable days CAN BE SELECTED!

    If I have the 3 + unavailable days booked in the calendar with

    range days

    and I change the

    type of days selection in calendar

    option to

    single

    or

    multiple

    , the unavailable days before and after can't be selected, so the problem seems to be with

    range days

    option.

    Can you help me fix this?

    • Hello.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/wpbc_times.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      if ( ( my_timerange_value.length > 0 ) && ( ( bk_days_selection_mode == 'single' ) || ( bk_days_selection_mode == 'multiple' ) ) ){ // Only if range selections exist and we are have single days selections

      and replace it to this code:

      if ( ( my_timerange_value.length > 0 ) && ( ( bk_days_selection_mode == 'single' ) || ( bk_days_selection_mode == 'multiple' ) || ( bk_days_selection_mode == 'dynamic' ) ) ){ // Only if range selections exist and we are have single days selections

      Please do not forget to clear browser cache before testing these changes.

      • It worked! Thank you once again, I knew I could trust you, my heroes.

  8. Hi,

    I get personal version some weeks ago and I can't add new calendars. I need several new calendars with differents times and days availables. I have search a lot how to do it but I can't find any solution.

    Please help!

  9. Hi there!

    Is it possible to add multiple email adresses that recieve an email about a reservation?

    Kind regards
    Mads

    • Hello.
      After visitor submit the booking, system can send email to the administrator (about this new booking), and confirmation email to the visitor.
      You can configure these emails at the Booking > Settings > Emails page. 

      You can define the comma separated emails in the field "To"  for email template, that is sending to the administrator at the Booking > Settings > Emails page. 

      For example:

      email1@server.com;othet-email@gmail.com

      But it’s will be the same email that is sending as copy to different email addresses. 

      Kind Regards.

  10. Hi
    I want to know what version to buy - I have set up a booking timeslots for fridays only and i want my customer not pick a timeslot a hour before e.g. say today i have a timeslot for 4pm available and they logged in and book it a 3pm today (1 hours before meeting) - i like to be able to block the customer from booking 12 hours before the timeslot. I hope this makes sence.

    • Hello.
      It’s does not possible to block hours before specific time starting from current time. But it’s possible to block the entire day(s) starting from today date. You can do this at the Booking > Settings General page in Availability section.
      Kind Regards.