Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I use Divi theme and Divi chil theme. When I place calendar code, the form shows up but not the calendar. I can't figure out what the issue is. Can you help?

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  2. Hi,

    The calendar on my page (www.caputattoo.com) is not showing in mobile devices. It does work on a laptop, and when I'm in the preview mode of the customizing page it looks as it is showing, but then it isn't. Could you please help me with this issue?
    Thank you.

    • Hello.

      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  3. Hi,

    I would like to automatically use french formatted dates, but when I add timeslots, these appears in the english way (AM/PM).
    I don't want to modify page-form-timeslots.php as modifying a plugin source code should be avoid, anyway, this method only works on initial displayed time slots.
    I also want to be sure that everywhere booking plugin is used and visible (ie: emails, front side form), times are in the good format (non english).
    Is there an option i am missing, or something I could do to achieve this ?

    Thanks a lot

    • Hello.
      In the Booking Calendar Free version you need to define correctly the times format at the WordPress > Settings General page.

      Also configure correctly times labels at the Booking > Settings > Form page
      Kind Regards.

      • Thanks a lot for your fast answer.
        I already defined the times format at the WordPress > Settings General page.

        The main problem is configure correctly times labels at the Booking > Settings > Form page.
        As it is possible manually, I would like to change that by code.

        I am developping a multisite platform for my client. This client already has more than a hundred subsites, and would like to activate the Booking Calendar on at least half of them, sometimes with 5 minutes times labels.
        Translating these manually would take hours for all subsites, that's why I would like to know wich way I could automate this.

        If no choice, I could modify the page-form-timeslots.php (line 539, var timetable_rows). Did it for defaults time slots labels, worked perfectly. I just would like to know wich lines modify, and if other files should be changed.

        Thanks again for your patience,

        Best regards

        • Hello.

          You need to customize this function:
          function wpbc_get_timeslot_list( time_interval, start_hour_time, end_hour_time, hour_interval ){
          in this file: ../wp-content/plugins/booking/core/admin/page-form-timeslots.php

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

          • Hello.

            Basically try to comment this code:
            if ( timeslot[0] < 12 ) { timeslot[0] = timeslot[0] ; sufix = ' AM'; } else if ( timeslot[0] == 12 ) { timeslot[0] = 12; sufix = ' PM'; } else { timeslot[0] = ( timeslot[0] - 12 ); sufix = ' PM'; }
            Kind Regards.

            • Thanks! I totally understand you do not have time for personal customization 🙂
              I have enough skills to do that, so I'll use these precious tips you just gave me!

              Thanks again for your time,

              Best regards

  4. Hi,
    I have WordPress 5.5.1and Bookin Calendar 8.7.10. And I use Divi.
    The problem is that open reservation does not show in yellow color. It is only yellow when I look calendar on admin site. Also when I confirmed reservation, it shown red only in admin site, but not in generally view.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

    • Hello.
      If you defined selection of 8 hours UTVs as option in the selectbox (for example for duration time field), so then you can configure the additional cost for this option at the Booking > Resources > Advanced cost page.
      In the  Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the selectboxes or checkboxes (such options can be hidden and checked by default). Its useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Kind Regards.

  6. Hello. Is it possible to add a field under the calendar where it shows the date chosen as text? Our customer wants this kind of feature. We have bought the plugin.

    • Hello.
      The ability to show selected dates as text in the booking form, possible in the Booking Calendar Business Medium or higher versions via hint shortcodes at the Booking > Settings > Form page. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Test it here https://bm.wpbookingcalendar.com/
      Kind Regards.

  7. When I fill in the form the text goes in black but then when i move to the next question it goes white (invisable) in the details section it is all in white (invisable), how do i change this?

    • Hello.
      Please send the link to your page with booking form, where you are having the issue.

      • It's not live yet but it is the main form under the calendar.

        • Hello.
          It’s because of CSS conflict with your theme or some other plugin.

          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

  8. Hi,
    In the backend view the calendar view shows the first name in small on each booking
    Can I get another field to show in the bookingslot?
    I have made a booking calendar with has a dropdown field with 4 different options and I would like to have the values chosen from this field show in the admin view.
    Is this possible?

    Thanks

    Dominicus

    • Hello.
      Yes it’s possible.
      You can define it at the Booking > Settings > Form page in Timeline section.
      Kind Regards.

  9. Hi,

    Is there a way to export all the bookings (mainly email addresses) to an excel file?

  10. Hello, I've lost the days of the week on my booking calendar - any idea how to get it back?

    • Hello.
      Can you send the link to your page with booking form, where you are having the issue ?
      Thank you.

      • Hello.
        It's seems that you have already fixed it. I can see usual days in calendar.
        And I was able to submit new test booking at that page.
        Kind Regards.