Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi guys

    I have trouble with my booking calendar! I updated my free version to 8.7.10 and now I can't see the calendar on the website anymore. I just see the contact forms which can be displayed at the same time. Can you please reach out to me? I really need to solve this problem.

    Additionally, I have also a problem with integrating the "Info" Field into the contact form I set up myself.

    Thanks and Best
    Anuschka

    • Hello.
      1) Please clear the browser cache. Please do not use incognito mode, just clear browser cache.
      Please check more here https://clear-my-cache.com/en/windows.html
      Otherwise send the link to your page with booking form, where you are having the issue.

      2) The "info" option selection in the Booking Calendar Free version at the Booking > Settings > Form page, it's just help info about other ways of configuration in the paid versions of Booking Calendar.
      In case, if you need to have the several rows text field in the booking form, please select the "Textarea" option at the Booking > Settings > Form page.
      Kind Regards.

  2. Hello
    A window with program code opens above the calendar window in the Booking Calendar administration panel
    Link to screenshot https://wampi.ru/image/R7cZNRJ

    Window with code appeared after some bookings end at 24-00
    Start / End time for Calendar from 00-00 to 24-00

    How can I hide this code window?

    Thanks, Anna

    • Hello.
      You need to edit the booking with ID = 51 and other booking. Because there was not saved correctly starry and end times.
      Kind Regards.

        • Hello.
          Try to reselect the dates in the calendar and save it.
          But better to delete such booking, and create new booking with same booking details.
          Kind Regards.

          • That's what I did before I wrote to you.
            I deleted all booking and created them again.
            But the code window is not missing

            • Hello.
              Can you copy / paste error that you are having there ?
              Also can you send screenshot of Booking > Settings General page.
              Thank you.

              • This code appears and disappears. In different number of parts. I managed to copy two parts. Sometimes there are more of them

                Link to screenshot of Settings General Page https://wampi.ru/image/R7dGC5y

                Code below
                Array
                (
                [0] => Warning! Number of check in != check out times.
                [1] => Array
                (
                [0] => stdClass Object
                (
                [booking_dates_id] => 65
                [booking_id] => 32
                [booking_date] => 0000-00-00 00:00:00
                [approved] => 1
                )

                [1] => stdClass Object
                (
                [booking_dates_id] => 64
                [booking_id] => 32
                [booking_date] => 2020-11-14 19:00:01
                [approved] => 1
                )

                )

                [2] => 1
                )

                Array
                (
                [0] => Warning! Number of check in != check out times.
                [1] => Array
                (
                [0] => stdClass Object
                (
                [booking_dates_id] => 67
                [booking_id] => 33
                [booking_date] => 0000-00-00 00:00:00
                [approved] => 1
                )

                [1] => stdClass Object
                (
                [booking_dates_id] => 66
                [booking_id] => 33
                [booking_date] => 2020-11-11 19:00:01
                [approved] => 1
                )

                )

                [2] => 1
                )

                • Hello.
                  Can you send your configuration of the booking form from the Booking > Settings > Form page ?
                  It’s seems issue with times selection.
                  You need to delete bookings with ID 33 and 32
                  Kind Regards.

                    • Hello.
                      For end time instead of “24:00@@24:00” use this “24:00@@23:59”

                      Also if you need to book night from 19:00 to 03:00 you will be need to select 2 days instead of 1. It’s means that you need to activate the multi days selection mode at the Booking > Settings General page.
                      Kind Regards.

  3. Hello
    I see your answer in a post dated 3/1/2020 regarding selecting more days in the seasons (set to minimum days bookings). You say 'You need to use in value configuration like this 7-99'.
    My conditions are as follows:
    [booking type='2' selected_type='2' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=40px} {select-day condition="season" for="Summer" value="4-99"},
    {select-day condition="season" for="Winter" value="2-99"}']
    After I select 2 days in Winter, another click on the next day - to make a total of 3 - will deselect the first choice and highlight the next 2 days.
    My question is how can I select additional days following the selection of the minimum number of days required in a specific season?

    • Hello.
      You have missed comma here
      cell_height=40px} {select-day
      have to be like this
      cell_height=40px},{select-day

  4. Thank you very much but this doesn't change the behavior. One click after selecting the first 2 days deselects them and highlights the next 2...
    For info, I am using 8.7.10 business medium with WordPress 5.5.3 running Kallyas Child Theme..
    Any idea?
    Aside from this, the plugin is simply fantastic

  5. Hello Support,
    After an update two weeks ago, our booking calendar stopped allowing people to make reservations to a certain day whenever ONE of our three timeslots are "approved" or "pending."
    Before the update, a day would only be blocked IF all three slots were successfully approved or pending.
    Could you help us resolve this, or make available the old version we used to have so our reservation system will work again?
    We are a non-profit park organization.
    Thank you!

    • Hello.

      Please send the link to your page with a booking form, where you are having the issue.

      Also send screenshots of Booking > Settings General and Booking > Settings > Form pages.

      Thank you.

  6. Hi,
    Do you have a SMS or WHATSAPP send module?
    I would like to send a SMS message or WHATSAPP message when books

    Regards,
    Hamilton

    • Hello.
      The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.

      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/
      which is work together with Booking Calendar and declare that have this functionality. It's third party plugin which is not supporting by us.

      Kind Regards.

  7. Hi,

    I am using the paid version of the single site booking manager and am managing two calendars for two properties we rent out. I am suing the export function to allow import of those calendars to VRBO and AirBnB. Both of the calendars import nicely into AirBnB but only one calendar will import into VRBO. I have tried changing the exported calendar name and have not had luck. Any ideas on what I can try or what might be causing this?

    • Hello.
      Booking Calendar export bookings into the ics feed in the same way.
      So if you have it’s working for one service it’s have to work for other, as well.

      Please try to change the url of ics feed at the Booking > Settings > Sync > “Export - .ics” page and Test it again.

      Otherwise please contact support of the specific service and ask about any issue of errors of not possible import of bookings from your website.
      Kind Regards.

      • I thought the same, but it is not working. I tried changing the url of the ics feed and contacted the service having the issue. They found no issue on their side. Do you think that this could be related to a PHP version issuse?

        Derrick

        • Hello.
          Can you send URL of your .ics feed to test it ?
          Thank you.

  8. Bonjour,

    Je souhaite mettre en place les différents shortcode dans mon modèle d'email afin de payer une réservation ou d'annuler une réservation. J'ai un problème avec les "" lorsque j'essaye de mettre chaque fonction en lien html. les doubles quotes posent problème et détruise le lien. Quelle solution pour réussir à créer un lien fonctionnel
    Hello,

    I want to set up the different shortcodes in my email template in order to have link : pay for a reservation or cancel a reservation. I have a problem with "" when trying to insert function into html link. Double quotes are problematic and destroy the link. What solution to successfully create a functional link ?

    <a href="[visitorbookingpayurl url="https://belleilecampervans.com/paiement-reservation/"%5D&quot;
    <a href="[visitorbookingcancelurl url="https://belleilecampervans.com/annulation-reservation/"%5D&quot;

    thanks in advance

    Regards

    • Hello.
      try to use the single quote symbols like this:
      <a href='[visitorbookingpayurl url="https://belleilecampervans.com/paiement-reservation/"]' rel="nofollow ugc"> Pay now </a> <a href='[visitorbookingcancelurl url="https://belleilecampervans.com/annulation-reservation/"]' rel="nofollow ugc"> Cancel booking </a>

      Please be sure to edit the email content at the Booking > Settings > Emails page , while you switching editor from Visual to Text view mode.
      Thank you.

      • Thank you for your reply. I just tried with your code but it unfortunately doesn't work.

        After saving the page, here is how the link is in text view mode:

        Pay now

        the shortcode disappears ...

  9. Hello,

    We ordered Booking Calendar Business Large.
    Do you have partners for implementation / configuration of the Booking Calendar?

    Gr.

    Harrie

  10. Hello,

    Is it possible to make a difference between the high and low season booking period? Example: book at least 1 week in high season. In the low season it can be done per day.

    gr.