Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Good morning staff,
    thank you for your attention.

    I have a problem with your plugin:
    On my site https://gite-sud-de-france.com/, as a visitor, I tried to make a reservation. I go to one of the gîtes and tick the calendar for example from 3 to 10 June. An error message appears and I can't send the form with the contact details either. In this case a second error message appears.
    Error message: "Error! The request did not pass the security check! Please refresh the page and try again"

    If the problem is the plugin update I will buy it again and update it.

    I await your reply.
    Thank you in advance and best regards
    Sophie

  2. Why is my front end calendar not automatically showing as booked when a customer has booked, and has paid and is approved?

    It use to work, and I've changed nothing.

    Need help here please.

    • Hello.

      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

  3. Hello

    We use your bookingcalender and also the change booking feature [visitorbookingediturl]
    But i wonder it´s possible for a user to delete a booking, not only change it?

    Best regards

    Peter

    • Hello.
      Yes it’s possible.
      You need to use this shortcode in the emails: [visitorbookingcancelurl]
      Kind Regards.

  4. Hi,

    Is it possible to customize the Booking ID? If so, how can I fix this.

    Would like to hear from you.

    Kind regards

    • Hello.
      Unfortunately, it's does not possible to change or customize the booking ID.
      It's auto-generated auto increment field in the database.
      Kind Regards.

  5. The digit of the calendar overlap my sticky header... How can I solve this ?

    • Hello.
      Please send the exact link to your page with booking form, where you are having the issue.
      Thank you.

  6. hello support,
    I recently bought the personal version of the booking calendar and I have a problem with the time-slots:
    I have set 2 time-slots ("09.00-14.30" and "15.00-23.00") and I don't want a multiple day selection in the calendar.
    This does not seem to be possible:
    I can only select a time-slot on a day that is partly booked if the settings are set on "multiple days" ... also already booked time-slots (the dot(s) and the hover-info) are only visible when the settings are set on "multiple days".
    Thanks in advance for your support,
    Jakob

    • Hello.
      Sorry, I do not sure that clearly understand about your issue.

      But probably you asking about ability to book selected time slot at the several selected dates.
      If it’s correct, then such configuration possible in the Booking Calendar Business Small or higher versions.
      You need to activate the multiple days selection mode at the Booking > Settings General page in “Calendar” section and then activate this option “ Use time selections as recurrent time slots”, if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

  7. No, I'm sorry, that's not exactly what I mean.
    lets put it this way: I want only to rent out a small trailer for half a day per client (the client is not allowed to rent for multiple days, only a half day, that's why I have time-slots). I set these values in the settings, but is doesn't work.

    • Hello.
      You can activate the single day selection mode at the Booking > Settings General page in “Calendar” section, in this case.
      Kind Regards.

      • Yes, I have tried that option, but when a client has booked for a time-slot for one day, it is not possible anymore that an other client can book the free time-slot on that day .... I think that this is a bug ...

  8. oke, no problem. The short is [booking type=1 options='{calendar months_num_in_row=2 width=100% cell_height=40px}']

    • Hello.
      No. I was mean shortcode of “rangetime” from the Booking > Settings > Form page.
      The time slots must be in 24 hour format. Probably some issue with the time slots configurations.

      • [select* rangetime "09:00 - 14:30@@09:00 - 14:30" "15:00 - 23:00@@15:00 - 23:00"]

        • Hello.
          It’s seems correct.
          Also I was made 2 test bookings for these time slots at 25 of May. For me it’s seems working fine.
          The date was not set unavailable after a first booking. It become unavailable only after second booking, when all time slots for this date was booked.
          Kind Regards.

  9. Thanks! I think I found the problem: before this shortcode we had a third option, namely "09:00 - 23:00@@09:00 - 23:00"].
    This was probably the cause of the error, I will check!

    • Hello.
      It’s because this time slots intersect with other time slots and system set all this time as unavailable.
      Kind Regards.

      • Found it! Thanks for your support! I really appreciated it!

  10. Hi , good day to you. I will like to know how to configure the Time slot in your booking plugin to work with my users Timezones.

    I am planning to get the premium version of your plugin but my customers timezones and mine differ and this is creating a clash in the time picked by my customer in the time slot at the booking stage.

    Is there availability of frontend function whereby the users (customers) can picked there own time zone before picking the time slot and in this should be indicate in the mail sent to me with automatic conversion to my own local time❔

    • Hello.

      Unfortunately, the visitors of your website can not select their own time zone for the booking.
      You can define your timezone only once at the WordPress > Settings General page.

      Kind Regards.

      • But how can I get it resolved when my customer timezones differ from mine and they aren't from 1 country too.

        That's Customer A timezone might be differ from Customer B timezone and I will be using your plugin for an online live class where Time slot for booking is used.

        Any work round this, please

        • Hello.
          Currently plugin will show time slots only in your timezone.

          Unfortunately there is no functionality in plugin to show time slots in different time zones, in actual versions, yet.

          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
          Kind Regards.