Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      Unfortunately, currently it's does not possible to configure such view in the settings.
      You can only disable to not show the time slot hint at all, at the Booking > Settings General page in "TimeSlots" section - option "Disable times in tooltips".

      Kind Regards.

      • Hello, not sure if the question was understood correctly.

        Where it displays time slots:

        "8:00am - 9:00" We only want it to show "8:00am"

        We don't want the customers to see what time it finishes, just the start time.

        Is that possiblle?

        • Hello.
          By default it's does not possible.
          You will be need to make this fix to have such view.
          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/wpbc_times.js

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          if ( times_array[ i ][ 2 ] == '02' ){ times_array[ i ][ 1 ] = (times_array[ i ][ 1 ] * 1) + time_buffer_value; if ( times_array[ i ][ 1 ] > 59 ){ times_array[ i ][ 1 ] = times_array[ i ][ 1 ] - 60; hours_show = (hours_show * 1) + 1; } if ( times_array[ i ][ 1 ] < 10 ) times_array[ i ][ 1 ] = '0' + times_array[ i ][ 1 ]; } tooltip_time += hours_show + ':' + times_array[ i ][ 1 ] + hours_show_sufix; } if ( s == 1 ){ tooltip_time += ' - '; if ( i == (times_array.length - 1) ) tooltip_time += '     ... '; }

          and replace it to this code:

          if ( times_array[ i ][ 2 ] == '02' ){ times_array[ i ][ 1 ] = (times_array[ i ][ 1 ] * 1) + time_buffer_value; if ( times_array[ i ][ 1 ] > 59 ){ times_array[ i ][ 1 ] = times_array[ i ][ 1 ] - 60; hours_show = (hours_show * 1) + 1; } if ( times_array[ i ][ 1 ] < 10 ) times_array[ i ][ 1 ] = '0' + times_array[ i ][ 1 ]; } if ( s == 1 ) tooltip_time += hours_show + ':' + times_array[ i ][ 1 ] + hours_show_sufix; } if ( s == 1 ){ // tooltip_time += ' - '; if ( i == (times_array.length - 1) ) tooltip_time += '     ... '; }

          Please do not forget to clear the browser cache before testing these changes.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
          Kind Regards.

  2. Hi, I have Version: Business Medium SingleSite 9.6.2
    Is there a way of forcing guests to book a fixed range of nights
    saturday to saturday = 7 nights

    At the moment in General Settings I have selected dynamic range of days starting at 7 with a range 7,14,21,28 starting on saturday

    but that seems te be calculating thje days not the nights
    Many thanks

  3. Hello!
    I'm new to Booking Calendar and having lots of fun seeing everything that's possible. A couple of issues I'm seeing so far: I am sure it's just my limited knowledge, but I cannot see where to make these adjustments...

    After a client makes a date and time selection, I can see that there is a setting for Capacity, but how do we make it where any selected time slot is no longer visible/selectable or at the very least, marked as booked?

    Also, I am fairly novice with CSS. Which settings would I need to adjust to put the calendar in a left column and the form in the right column?

    Thanks in advance!

    • Hello.
      1) Please note, the capacity feature can apply only to the FULL dates and not to the time slots.
      Unfortunately, if you need to make the several specific number of bookings per the same time slot at same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion below.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted time slots.

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one "timerange" (time slots) or "start time" and "end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/apacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      ___________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have an independent own calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where you will list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      2) Relative showing calendar at the left side. Please open the Booking > Settings > Form page and select "Calendar next to form" form template and then click on "Both" button to reset the booking form.
      Then Save changes and test it.

      Kind Regards.

  4. Hello all,

    I have installed the pro version plugin for one of my clients a while ago and syncing with AirBnB, it has been creating many lines that are increasing steadily the database.

    Is there a way to erase past bookings in batch? I'm not very competent with dealing directly with the database and I don't want to spend God knows how many time erasing the 3805 pages of 100 past bookings.

    Thanks for your answer and take care.

    Patrick

    • Hello.
      You can open the Booking > Settings > Sync > "General" page and for the option "Trash / delete all imported bookings before new import" select "Permanently delete".
      It's will be delete the previously imported bookings, when you will start new import.
      Please note, it can take several times to execute this procedure, if you have too many bookings.
      During one interaction, Booking Manager plugin will delete 1000 bookings.
      Kind Regards.

  5. Hello

    I have the problem, that when a customer use the link to edit the booking, they get the issue “wrong booking hash in URL. Probably hash has expired.”

    What to do to fix this issue?

    Best regards,
    Kasper

    • Hello.
      This error is showing when your booking hash has been changed.
      Please note,  the hash can change,  after  modification  of the booking (changing some details in the booking) or if you have approved the booking, and you have activated this option "Change hash after the booking is approved"  at  the Booking > Settings General page in "Advanced" section.
      In this case, just  deactivate this option "Change hash after the booking is approved".

      Please check this FAQ instruction how to configure ability to edit or cancel own booking(s) of visitor, who made these booking(s) or support sending of payment requests: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Kind Regards.

      • Hi again

        Im sorry, but that function is already deactivated. And more customers tell me, that they get an issue, when they try to edit the booking. So what can I do?

        • Hello.
          1) Also please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with a booking form for do not cache this page(s).

          2) And once again, please note, the hash can change, after modification of the booking. So if you have edited the booking, then old link for customers will not work and it's will show that error. You need to send new edit link in "Modification booking" email notification to customer.
          Kind Regards.

  6. Dear sir/madam,

    I made a custom booking form. How can i use this booking form in timeline? Please tell me even if i need to edit css.

    Thank you very much

    • Hello.
      Timeline does not support forms. It’s show only available end booked dates.
      In case if you asking about showing booking details of custom form for specific booking resources, then open the Booking > Resources page and Set specific custom booking form as default for specific booking resource.
      Kind Regards.

      • Thank you very much, this is what i wanted. But i need to see another form in timeline and another form in admin calendar overview. Is this possible by editing the css?

        Also another question. In admin calendar overview, the checkout date should be half or triangle. Because its difficult to understand when someone has check-out. Can you please fix this in a future version?

        Best regards

        • Hello.
          1) Sorry, it’s does not possible to configure with css. Css is about styles. And form contain different data, so it’s does not possible to show other data in timeline at front end side and in calendar overview page at back end side.
          2) We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
          Kind Regards.

  7. Hello Support,
    on the booking site overview in the backend i get this message: Error! Internal Server Error.
    when i click to the calender overview tab, i don`t get an error.

    Can you help me.

    Thank you.

    Kind regards,
    Matthias

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Please send this error log to me.
      Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

  8. Hello, is it possible to have an option when a Google Calendar Event is added, that the system does not readd this event again in the Google Calendar when syncing back from Admin Panel to Google Calendar. This creates duplicate entries. Thanks

    • Hello.
      Please open the Booking > Settings > Sync > "General" page and in Advanced section for the option "Export bookings type" select option "Bookings created in Booking Calendar".
      Kind Regards.

  9. Hello, I just have 2 quick questions for you.

    1. Is it possible to change some of the error messages that are shown to clients? For example the message that shows if someone tries to book a slot that is already booked, or if they leave a field blank and try to continue?

    2. When a client gets an email from the booking system the email address comes from an address that is different than the company website, for example instead of (From: contact@mybusinesswebsite.com) it says (From: contact@mybusinesswebsite.com via srv997.main-hosting.eu). Is there anyway to correct this? Because of the "via" my emails are sometimes flagged as spam or Gmail won't initially allow images to be displayed.

    Other than that I am having a blast! This is by far the most flexible and complete booking calendar I've used on wordpress and is well worth the price!

    Thanks!

    • Hello.
      1) Unfortunately, it's does not possible to change these massages from the settings of the plugin. We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      2) You can change the "From" email addresses at the Booking > Settings > Emails page in each email template.
      But I recommend to install some SMTP plugin, as well.

      Please check more here : https://wpbookingcalendar.com/faq/no-emails/

      I can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

  10. I noticed that my parent resource feed does not show past events. Is there a way to have this in the calendar.
    For example, I have a registration on May 28, 2023 - May 29, 2023 (Registration 1) and another on May 30, 2023 - June 1, 2023 (Registration 2)

    Registration 1 no longer shows in my parent ics feed. Is there a method to keep this on the calendar? I do not want the events removed from the calendar.