Important!!! Check actual Support Forum, if you need to ask a Questions.
Hi
Is it possible to make a rule, that makes it impossible to book extra add-ons, if the number of visitors is lower than 2? So if the customer try to book some cleaning or delivery-service , they will get an alert or something, if they only booked fewer than 2 canoes...
Do you understand?
Best regards,
Kasper
Hello.
Unfortunately, such configuration does not available in the settings of the plugin. Sorry.
Kind Regards.
When I specify the feed URL in "settings -> sync -> export - .ics" as "mycalendar.ics", the calendar is correctly offered at https://example.com/mycalendar.ics. Yet, when I call that same URL, the filename offered for saving the calendar file, is "wpbm.ics", not "mycalendar.ics".
Where can I change that and specify the filename under which to save the calendar file?
Hello.
What do toy mean by "saving the calendar file" ?
at the "settings -> sync -> export - .ics" you are define the URL, which you need to use at external services, like AirBnb for ability to Export bookings from "Booking Calendar to AirBnb " In other words the AirBnb import bookings from "Booking Calendar",
In case, if you need to import the bookings from AirBnb , so then you need to check .ics feed in the settings of AirBnb (or other service).
Import.
Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.
You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/
Export.
Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.
Kind Regards.
If I enter https://example.com/mycalendar.ics in a browser, the calendar file is being downloaded. The filename offered for saving the calendar file, is "wpbm.ics", not "mycalendar.ics", which I would like it to be. Is there a possibility to specify that somewhere?
Hello.
When you define some .ics feed at the Booking > Settings > Sync > "Export - .ics" page, the Booking Manager plugin will add the wpbm.ics to the end of the file.
And that's why you have this issue.
So please configure your .ics feed url at the Booking > Settings > Sync > "Export - .ics" page like this https://example.com/wpbm.ics or https://example.com/mycalendar/wpbm.ics
It is does not possible to set some different file name at the end of this .ics feed in actual version of Booking Manager and Booking Calendar plugins.
Kind Regards.
Hi. i was buy personal version for multiply booking and i do not have this option, what can i do?
Hello.
Please be sure that you have downloaded and installed your purchased version.
In case if you need to have new link for downloading your version of plugin, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
Gooedmorning,
Is there an easy way to change the font size of the [bookingselect] Selection of resources part?
Tx!
Hello.
Please open this file ../{Booking Calendar Folder}/css/client.css
Please do not forget to clear the browser cache before testing these changes.
Hello,
We just updated some of our form fields options. Now when we go to edit the reservation, the fields that we changed no longer hold their value. It didn't do that before we changed the fields. Is there something else that we need to do to make sure the values hold? These are for checkboxes. They were before too, we just changed some of the language and added a few more checkboxes.
thanks,
Hello.
You need to be sure that you correctly configured relative shortcodes at the “Content of booking fields data” form at the bottom of the Booking > Settings > Form page.
Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
This is how they are configured
Would you like your dog(s) to get a bath? *
[checkbox* bath_radio exclusive "YES, include a bath (starting at $25)""NO, I do not want a bath"]
If you selected "YES, include a bath", would you like to use Oatmeal Shampoo (additional $5)?
[checkbox bathoptions_radio "YES, use Oatmeal Shampoo" "NO, do not use Oatmeal Shampoo, regular shampoo is fine"]
Would you like your dog to get a nail trim? *
[checkbox* nailoptions_radio "YES, I would like a nail trim" "NO, I do not want a nail trim"]
The form works fine on the front end. However, after a booking is made and we need to go in and change a date or edit one of these options, none of the boxes remain checked. Everything else is still there.
Hello.
What is your configuration at the “Content of booking fields data” form?.
Thank you.
Bath?: [bath_radio] Bath option: [bathoptions_radio] Nail Trim?: [nailoptions_radio]
Hello.
Yes it’s correct.
Can you send full configuration of booking form and “Content of booking fields data” form?
Please send all this to support @ wpbookingcalendar.com
sent, thank you
Hello
I have a problem: I don't receive any emails, when the customer cancel their bookings. I can find it in the trash, but I don't receive any mails? How can I activate this?
Now a customer canceled, but I didn't knew before the time... Is there any kind of a log or somewhere, where I can see, when the customer did cancel or edit their bookings?
Regards,
Kasper
Hello.
1) You can activate the sending emails about such actions at the Booking > Settings > Emails page. Email templates: "Modified", "Trash / Reject", "Deleted".
You need to activate this option "Copy(ies)" and then define email address into the field "To (copy(ies))" to receive emails about this actions.
2) In case if you do not receive any emails from the Booking Calendar.
Not delivering emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/
Shot summary.
Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
- option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
- also "From" field at the specific email template must to have the same website DNS as your website.
Why do you need to have an SMTP plugin?
SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails.
The combination of two causes your WordPress emails to not get delivered.
Dear sir/madam, is there a cost shortcode to show the average cost per night? For example if the [cost_hint] is 100 and the [nights_number_hint] is 2, then the average cost is 100/2=50. I ask ths because its a very common practice of big hotels (check http://www.aman.com, http://www.dorchestercollection.com etc) to mention on the search results, the average per night cost.
Best regards
Hello.
Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
Kind Regards.
Dear sir/madam, another question please. On the search results the cost_hint is 100 eur and in the final step the cost hint turns into 100,50. The 0,50 is the tax per day, so the 100,50 is the right number.
How can i get this number in search results?
Hello.
Because in the search form used only the "visitors" selection field, that can have the additional cost at the Booking > Resources > Advanced cost page,
so only this additional cost can be showing in the search form. Other additional costs for other fields, is not showing in the search results. Issue here that the different booking resources can use the different booking forms at the different pages, and that's why in search results it's not possible to show additional costs, right now. Sorry.
Kind Regards.
Thanks for the answer. But it is not very good, if the customer sees a price in search results and then he sees a higher price when he checks-out. This is important and it should be fixed. Is there a way to fix it with css?
Hello.
By default it's does not possible from the settings of the plugin. Please recheck my previous comment.
If you have only one this tax fee: The 0,50 is the tax per day
which you have defined at the Booking > Resources > Advanced cost page, so then you can make this fix.
For example, if you have configured in the booking form at the Booking > Settings > Form page the checkbox like this for having additional cost: <p>Fee:<br />[checkbox* tax_fee default:on ""]</p>
Then you need to make this fix.
Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bl/wpbc-search-availability.php
/**
Show the total cost of the booking,
based on the check in/out dates, number of selected visitors
and default form for booking resource - for correct calculation of "Advanced cost" based on number of visitors.
*/
$total_cost_of_booking = wpbc_calc_cost_of_booking( array(
'form' => 'select-one^visitors' . $value->id . '^' . $this->search_param_visitors,
and replace it to this code:
/**
Show the total cost of the booking,
based on the check in/out dates, number of selected visitors
and default form for booking resource - for correct calculation of "Advanced cost" based on number of visitors.
*/
$total_cost_of_booking = wpbc_calc_cost_of_booking( array(
'form' => 'select-one^visitors' . $value->id . '^' . $this->search_param_visitors . '~checkbox^tax_fee' . $value->id . '[]^true',
Here is important thing is the name of shortcode "tax_fee".
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Kind Regards.
Perfect! I will give it a try! Thanks!!
Dear sir/madam,
I use this date format: l, j F Y so the customer can see the exact date,time etc.
But in the email settings-New(admin) in the email subject, i want to use a shortcode with the shorthest version of the date format, for example: 18/07/2023. The reason for this is that the email subject needs to be short, so i can easily read it.
I used the shortcodes: [check_in_date_hint], [check_in_date], [check_in_only_date], [dates], but they all come to the same result: l, j F Y .
Is there a way to fix this?
Hello.
Unfortunately, it is not possible in actual settings of the plugin.
Also another thing. In the availability-calendar availability. I set as unavailable some days for a specific apartment, then i search for these days and i make the booking. So the unavailable days are not working...
Hello.
It's known issue.
It's exist in TODO list for fixing it in future updates of the plugin.
Kind Regards.
Hi
Is it possible to make a rule, that makes it impossible to book extra add-ons, if the number of visitors is lower than 2? So if the customer try to book some cleaning or delivery-service , they will get an alert or something, if they only booked fewer than 2 canoes...
Do you understand?
Best regards,
Kasper
Hello.
Unfortunately, such configuration does not available in the settings of the plugin. Sorry.
Kind Regards.
When I specify the feed URL in "settings -> sync -> export - .ics" as "mycalendar.ics", the calendar is correctly offered at https://example.com/mycalendar.ics. Yet, when I call that same URL, the filename offered for saving the calendar file, is "wpbm.ics", not "mycalendar.ics".
Where can I change that and specify the filename under which to save the calendar file?
Hello.
What do toy mean by "saving the calendar file" ?
at the "settings -> sync -> export - .ics" you are define the URL, which you need to use at external services, like AirBnb for ability to Export bookings from "Booking Calendar to AirBnb " In other words the AirBnb import bookings from "Booking Calendar",
In case, if you need to import the bookings from AirBnb , so then you need to check .ics feed in the settings of AirBnb (or other service).
Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync
Import.
Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.
In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/
You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/
Export.
Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.
Kind Regards.
If I enter https://example.com/mycalendar.ics in a browser, the calendar file is being downloaded. The filename offered for saving the calendar file, is "wpbm.ics", not "mycalendar.ics", which I would like it to be. Is there a possibility to specify that somewhere?
Hello.
When you define some .ics feed at the Booking > Settings > Sync > "Export - .ics" page, the Booking Manager plugin will add the wpbm.ics to the end of the file.
And that's why you have this issue.
So please configure your .ics feed url at the Booking > Settings > Sync > "Export - .ics" page like this https://example.com/wpbm.ics or https://example.com/mycalendar/wpbm.ics
It is does not possible to set some different file name at the end of this .ics feed in actual version of Booking Manager and Booking Calendar plugins.
Kind Regards.
Hi. i was buy personal version for multiply booking and i do not have this option, what can i do?
Hello.
Please be sure that you have downloaded and installed your purchased version.
In case if you need to have new link for downloading your version of plugin, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
Gooedmorning,
Is there an easy way to change the font size of the [bookingselect] Selection of resources part?
Tx!
Hello.
Please open this file ../{Booking Calendar Folder}/css/client.css
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then add this code to the bottom of this file:
.active_booking_form { font-size:14px; }
Please do not forget to clear the browser cache before testing these changes.
Hello,
We just updated some of our form fields options. Now when we go to edit the reservation, the fields that we changed no longer hold their value. It didn't do that before we changed the fields. Is there something else that we need to do to make sure the values hold? These are for checkboxes. They were before too, we just changed some of the language and added a few more checkboxes.
thanks,
Hello.
You need to be sure that you correctly configured relative shortcodes at the “Content of booking fields data” form at the bottom of the Booking > Settings > Form page.
Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/
This is how they are configured
Would you like your dog(s) to get a bath? *
[checkbox* bath_radio exclusive "YES, include a bath (starting at $25)""NO, I do not want a bath"]
If you selected "YES, include a bath", would you like to use Oatmeal Shampoo (additional $5)?
[checkbox bathoptions_radio "YES, use Oatmeal Shampoo" "NO, do not use Oatmeal Shampoo, regular shampoo is fine"]
Would you like your dog to get a nail trim? *
[checkbox* nailoptions_radio "YES, I would like a nail trim" "NO, I do not want a nail trim"]
The form works fine on the front end. However, after a booking is made and we need to go in and change a date or edit one of these options, none of the boxes remain checked. Everything else is still there.
Hello.
What is your configuration at the “Content of booking fields data” form?.
Thank you.
Bath?: [bath_radio]
Bath option: [bathoptions_radio]
Nail Trim?: [nailoptions_radio]
Hello.
Yes it’s correct.
Can you send full configuration of booking form and “Content of booking fields data” form?
Please send all this to support @ wpbookingcalendar.com
sent, thank you
Hello
I have a problem: I don't receive any emails, when the customer cancel their bookings. I can find it in the trash, but I don't receive any mails? How can I activate this?
Now a customer canceled, but I didn't knew before the time... Is there any kind of a log or somewhere, where I can see, when the customer did cancel or edit their bookings?
Regards,
Kasper
Hello.
1) You can activate the sending emails about such actions at the Booking > Settings > Emails page. Email templates: "Modified", "Trash / Reject", "Deleted".
You need to activate this option "Copy(ies)" and then define email address into the field "To (copy(ies))" to receive emails about this actions.
2) In case if you do not receive any emails from the Booking Calendar.
Not delivering emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/
Shot summary.
Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
- option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
- also "From" field at the specific email template must to have the same website DNS as your website.
But in most situations you will need to install and configure some SMTP plugin.
We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/
Why do you need to have an SMTP plugin?
SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails.
The combination of two causes your WordPress emails to not get delivered.
It also can be a reason why your emails are marked as spam.
Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/
Kind Regards.
Dear sir/madam, is there a cost shortcode to show the average cost per night? For example if the [cost_hint] is 100 and the [nights_number_hint] is 2, then the average cost is 100/2=50. I ask ths because its a very common practice of big hotels (check http://www.aman.com, http://www.dorchestercollection.com etc) to mention on the search results, the average per night cost.
Best regards
Hello.
Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
Kind Regards.
Dear sir/madam, another question please. On the search results the cost_hint is 100 eur and in the final step the cost hint turns into 100,50. The 0,50 is the tax per day, so the 100,50 is the right number.
How can i get this number in search results?
Hello.
Because in the search form used only the "visitors" selection field, that can have the additional cost at the Booking > Resources > Advanced cost page,
so only this additional cost can be showing in the search form. Other additional costs for other fields, is not showing in the search results. Issue here that the different booking resources can use the different booking forms at the different pages, and that's why in search results it's not possible to show additional costs, right now. Sorry.
Kind Regards.
Thanks for the answer. But it is not very good, if the customer sees a price in search results and then he sees a higher price when he checks-out. This is important and it should be fixed. Is there a way to fix it with css?
Hello.
By default it's does not possible from the settings of the plugin. Please recheck my previous comment.
If you have only one this tax fee:
The 0,50 is the tax per day
which you have defined at the Booking > Resources > Advanced cost page, so then you can make this fix.
For example, if you have configured in the booking form at the Booking > Settings > Form page the checkbox like this for having additional cost:
<p>Fee:<br />[checkbox* tax_fee default:on ""]</p>
Then you need to make this fix.
Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bl/wpbc-search-availability.php
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then find this code:
/** Show the total cost of the booking, based on the check in/out dates, number of selected visitors and default form for booking resource - for correct calculation of "Advanced cost" based on number of visitors. */ $total_cost_of_booking = wpbc_calc_cost_of_booking( array( 'form' => 'select-one^visitors' . $value->id . '^' . $this->search_param_visitors,
and replace it to this code:
/** Show the total cost of the booking, based on the check in/out dates, number of selected visitors and default form for booking resource - for correct calculation of "Advanced cost" based on number of visitors. */ $total_cost_of_booking = wpbc_calc_cost_of_booking( array( 'form' => 'select-one^visitors' . $value->id . '^' . $this->search_param_visitors . '~checkbox^tax_fee' . $value->id . '[]^true',
Here is important thing is the name of shortcode "tax_fee".
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Kind Regards.
Perfect! I will give it a try! Thanks!!
Dear sir/madam,
I use this date format: l, j F Y so the customer can see the exact date,time etc.
But in the email settings-New(admin) in the email subject, i want to use a shortcode with the shorthest version of the date format, for example: 18/07/2023. The reason for this is that the email subject needs to be short, so i can easily read it.
I used the shortcodes: [check_in_date_hint], [check_in_date], [check_in_only_date], [dates], but they all come to the same result: l, j F Y .
Is there a way to fix this?
Hello.
Unfortunately, it is not possible in actual settings of the plugin.
Also another thing. In the availability-calendar availability. I set as unavailable some days for a specific apartment, then i search for these days and i make the booking. So the unavailable days are not working...
Hello.
It's known issue.
It's exist in TODO list for fixing it in future updates of the plugin.
Kind Regards.