Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Also i would like to understand how can i change the sort order of the rooms in search results and in calendar overview. Is it changed in resources-priority number? I would like to have another sort order in search results and another in calendar overview. Is this possible?
    Best regards

    • Hello.
      In the search results you can change it at the Booking > Settings > Search page.

      In the booking Listing page, you can change it at the top right side at the Booking Listing page. It's saved each time, when you change it. And it's will be exist if you open it next time, until you do not reset the filter options or change it again.
      Kind Regards.

      • I am sorry, i wanted to know how i can sort order in calednar overview, not in booking listing.
        Best regards

        • Hello.
          The booking resources in Calendar Overview page in the Booking Calendar Business Large or higher version are sorting by "priority" field in the Booking Calendar Business Large or higher version. You can define priority at the Booking > Resources page.
          Kind Regards.

    • And is there a way in calendar overview, to permanently exclude one resource, so you dont see it anymore?
      Best regards

      • Hello.
        Unfortunately, it is not possible in the Booking Calendar versions. Sorry.

        Please note, we can not start, right now, some personal customization or custom development, because we have almost no free time.
        Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
        Thank you for understanding.
        Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  2. In search results, is it possible for the customer to sort the results? For example sort by price or persons etc.
    Best regards

    • Hello.
      Only you can define it at the Booking > Settings > Search page.
      Kind Regards.

  3. Can I book a same time slot for 4 times because I have 4 resources and I don't want to give a dropdown to select our resourece to book it. Please share shortcode for the same? I have already bought small version of premium plugin. Please help me.

    • Hello.

      Unfortunately, if you need to make the several specific number of bookings per the same time slot at the same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion below.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      In lower versions of Booking Calendar it is possible to make bookings only for restricted timeslots.

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have the independent calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where all your options will be listed.

      And only after that select the date and fill the booking form. It can look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

  4. How can you configure a different schedule depending on the day?

    Greetings to all.

    • Hello.
      It's possible to have the different times selection for the different days in the Booking Calendar Business Medium or higher versions. 
      Please check more here https://wpbookingcalendar.com/overview/#times-week-days
      You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/
      Kind Regards.

  5. I want to trigger Google Tag on successful submission via AJAX method. I don't want to use Thank you page.
    How would I do it? Is there any hooks I can use?

  6. Is it possible to automatically approve google calendar imports? At the moment they initially show as pending after being imported

    Thanks

    • Hello.
      It’s possible in the Booking Calendar Business Small or higher versions.
      Activate it at the Booking > Settings General page in “Auto cancellation / auto approval of bookings” section.

      • But would this approve all bookings made by the form too? I would only want the google calendar events to be auto approved

        Thanks for your speedy reply!

        • Hello.
          That option in the Booking Calendar Business Small version approved only imported events and not the bookings from the booking form at your website.
          Kind Regards.

          • Great, that's exactly what I needed - thanks for you help

    • Hello.
      Also please recheck that you have NOT restricted the Google API key, otherwise its can be reason of not ability to import events. Point #1.6
      Please recheck that your Google Calendar was public (not the private). Point #2 from this FAQ: https://wpbookingcalendar.com/faq/import-gc-events/
      Finally booking please recheck at the booking Listing page, your events from the google calendar was not imported already. Otherwise system will not import them second time.
      Kind Regards.

  8. I'm having to flush cache daily due to the error "Error! Request do not pass security check! Please refresh page and try one more time! Please check more here: https://wpbookingcalendar.com/faq/request-do-not-pass-security-check/

    Not only is it unprofessional, due to the typos, it is also annoying to have to do this every day and my site is having issues every day until I flush cache.
    Why is this happening, and how do I resolve?

    Thank you!

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”.

      If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      • Thank you. I don't use the cache plugins, but have added cache code in the wp-config.php file.

  9. Is the payment gateway 'payfast' compatible with the program?

    • Hello.
      Booking Calendar does not support "payfast" payment syste, yet.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
      Kind Regards.

  10. Hola buenos dias, he descargado el plugins y lo he configurado adecuadamente, pero cuando voy a ponerlo en una pagina con bloques, me crea el bloque pero no me deja configurarlo y no me sale el formulario.... que solución hay?

    • Hello.

      1) Please check how to add the booking form or availability calendar into the page here https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/

      2) Or you can check how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      3) Otherwise Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      4) Finally please send screenshots of your shortcode and Please send the exact link to your page with booking form, where you are having the issue. Please send the exact link to your page with booking form, where you are having the issue.