Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is it possible to add a "credit" or subscription system with payments?

    Example of operation:
    I pay credits online via a form, then I can reserve the resources I want without having to pay each time, until I have no more credits.

  2. Hi, how can I connect my three forms with the Booking and AriBnB reservation forms?

    • Hello.
      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  3. Hello,

    My Booking calendar is not sending any confirmation or request for payment emails to anyone that has signed up.

    I made sure the "Emails sending" checkbox is checked. They are not being sent to spam, and I have made sure the from email matches the dns of the site. Any help would be appreciated.

    Thank you!

    • Hello.
      Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website. 

      But in most situations you will need to install and configure some SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      Kind Regards.

  4. Hello Team,

    We want to purchase this plugin in India.
    How can we add a payment gateway in this plugin like Paytm, Phonepay, Google Pay pay or any payment aggregator?

    Please confirm

    • Hello.
      Unfortunately, Booking Calendar does not support these payment systems: Paytm, Phonepay, Google Pay pay
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  5. Hello,
    We purchased your Booking calendar plugin for 1 website in April of 2022. When need to request an update because it's been longer than 6 mos. but I can't find the original order number from back then. I'm not worried about the cost, but I don't want my client to loose their booking information when buying a new plugin. Please let us know if you can help with the update.

  6. Hi there,

    We are using the Booking Calendar, to book our VIP Gaming rooms.

    The users have the option to rent these rooms with prices determined by X hours.

    How do we give discount based on the hours? E.g. 1 hour costs 100 USD, but if they rent the room for 5 hours, the price is 75 USD pr. hour?

    Is the possible with the Cost Correction field?

    Thank you in advance and have a good day.

    • Hello.
      such cost configuration possible in the Booking Calendar Business Medium or higher versions.
      In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (for example selection of time durations).
      You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      It's also useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking, etc...
      You can upgrade to the higher version of Booking Calendar from your existing version of the plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.

      Kind Regards.

  7. Hi there

    Our client who is a tour operator, upgraded from the medium to large business plugin, so that they could set a capacity limit for how many people can be booked on a tour each day.

    After upgrading to Large version, we've found an issue if you manually edit a booking.
    Example: Customer books 2 adults and 1 child = Total visitors 3.
    Customer advises that booking needs to be changed to 1 Adult.
    When we manually edit booking, it will only allow you to change it to 1 visitor and the other 2 seats allocated on booking are now available for other bookings. It did not allow booking to retain 2 seats.
    Even though there were lots of extra seats available this is also the case if you try to increase the booking to add another person.
    This issue also persists if you manually edit the booking to change other details like the email address.
    It seems if you try to manually edit a booking in any way it will only allocate 1 seat for it but the total visitors number shows as what was originally booked.

    We replicated the events in the Plugin Demo version, setting up "child" capacity under Royal Villas property and it has the same issues. Could you please investigate and let me know if it's possible to manually edit a booking? To avoid having to redo bookings, we really need to be able to edit a booking without any problems.

    Thanks

    • Hello.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Currently we are working on a huge update that will have improvements in availability and capacity configuration and showing.
      Kind Regards.

      • Thanks, we urgently need the editing function to be working without issue in the Large version as redoing bookings if visitor numbers change or editing typos on bookings is not productive, especially as we head into our busy season. It would be much appreciated if you could add this fix before the "huge" update if at all possible.
        Kind regards

        • Hello.
          Please try to make this fix.
          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/js/biz_l.js

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          function is_max_visitors_selection_more_than_available( bk_type, visitors_selection , element ) { if ( ( wpdev_in_array( parent_booking_resources, bk_type ) ) || // Item have some capacity

          and replace it to this code:

          function is_max_visitors_selection_more_than_available( bk_type, visitors_selection , element ) { if ( location.href.indexOf('booking_hash') != -1 ) if ( ( wpdev_in_array( parent_booking_resources, bk_type ) ) || // Item have some capacity

          • Hi
            We'll leave the plugin coding as it is as do not wish to make custom coding changes.

            1. Along with the issue of editing bookings, we also found that there was not a seamless transfer of information between the medium version and the large version relating to availability based on the adults and children.

            The medium version booking forms included fields for number of "Adults" and "Children".

            After transferring to the Large version, all existing bookings that had a totals in "Adults" was transferred to the "Total Visitors" field leaving the "Adult" field zero. The "Number of Children" appeared the same as it did in medium version.

            Example:
            Medium version booking appeared as:
            Adults: 2 and Children: 1

            Large version booking transferred the information to appear as:
            Total visitors: 3 Adults: 0 Children: 1
            The "capacity" allocated only 1 seat for the entire booking instead of allocating 3 seats.
            (This is the case for all bookings that had more than 1 person booked, they have only been allocated 1 seat.)

            Investigating the capacity issue and having to cross reference all bookings has taken many hours (and expense).
            To get the capacity totals show correctly on the booking calendars has meant that we need to make dummy bookings for all bookings that have more that 1 person booked via the medium version.

            2. Another issue: The demo version shows a green button for every seat allocated to a booking. On client's site it only shows a maximum of 2 green buttons on the right hand side of the all bookings view list (even if more than 2 seats have been allocated). This is same for all bookings made in medium and large versions.

            Should the upgrade from medium to large version not have transferred all the information as it was in the medium version - leaving the adult numbers as they were instead of making them zero and allocating the correct number of seats to bookings as opposed to just 1 seat for each booking?

            • Hello.
              1.1) Such issue possible in case, if was chnaged the content of the booking form at the Booking > Settings > Form page.
              Did you see the changes in content of the booking form, just after upgrade ?

              1.2) Relative "capacity" allocated only 1 seat for the entire booking instead of allocating 3 seats.
              Please check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/
              You need to activate this option "Set capacity based on number of visitors" at the Booking > Settings General page in "Advanced" section.
              Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

              1.3) "...get the capacity totals show correctly" In actual version of Booking Calendar the capacity (how many items to book) can depend only from reserved field "visitors" in the next major update of Booking Calendar, it's will be possible to define any field name from the booking form to impact to the capacity during booking process.

              2) During upgrade process all the booking details have to be saved as before.
              Just recheck that you have the same configuration of the booking form and "Content of booking fields data" form at the Booking > Settings > Form page.

              I was not clearly understand what did you mean by "...shows a green button for every seat ".
              Kind Regards.

              • Hi
                Regarding the client site showing a maximum of 2 green buttons, I'm referring to the rectangles on the right hand side of the Booking listings page under the Booking Date column. They show as green when completed and orange when pending. The rectangles have the booking date and "child resource" allocated. The demo site shows a rectangle for every "child resource" allocated to booking but client's site only has a maximum of two - the first parent or child resource allocated and the last resource allocated.

                • Hello.
                  You can click on those dates rectangles to see the full dates description. Or you can open the Booking > Settings General page in “Booking Admin Panel” section and Select for “Dates view” option the “Wide dates view” value.

  8. Good morning
    My client uses Booking Calendar free version.
    He wants to make certain time slots unavailable.
    Is it possible ?
    If not possible, can he do it with the small business version?
    Thanks for your feedback

    PS: for the moment, my client

    • Hello.
      The bookings for specific time slots are possible even in the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ).

      But I recommend checking the Booking Calendar Business Small version, as well.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). In lower versions of Booking Calendar (including the free version), it is possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one "timerange" (time slots) or "start time" and "end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/

      Other live demos you will need to reconfigure.

      Kind Regards.

      • Hello.
        In case if you need to use the different time slots for the different dates.

        Then it's possible to have the different times selection for the different days in the Booking Calendar Business Medium or higher versions. 
        Please check more here https://wpbookingcalendar.com/overview/#times-week-days
        You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

  9. On the page with the booking form is it possible to display the Start Date, End Date and Total Cost after dates are selected in the calendar?
    E.g. If they selected 3 days and it is £100 per day, it would show Total Cost: £300?

    • Hello.
      The ability to show the total booking cost in booking form, after selecting the dates or some other options in the booking form, possible in the Booking Calendar Business Medium or higher versions.
      You need to use this [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show this total booking cost in real time depending from the selection of dates and some other options in booking form.
      Test it here https://bm.wpbookingcalendar.com/
      Kind Regards.

      • Thanks - I have Business Medium and have got that working ok - is it possible to display the check in / out dates the same way?

        • Yes. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
          Kind Regards.

  10. Hey guys,
    i found your feature "Capacity of booking Resources" very interesting but am wondering if that would apply to time slot bookings as well? I work as a therapist and want to have 4 patients per day maximum.
    best wishes,

    Christian

    • Hello.
      Currently it’s not possible to use capacity for time slots.
      It’s will be possible to have this functionality in next major update of Booking Calendar.
      Probably it will come during September.
      Kind Regards.