Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, could you please tell me how to preselect a date on calendar load ? thank you

  2. hi there,

    I Just bought the premium medium version, and Im configurating it. Im not getting how to make the final price showing after the customer selected the dates as you guys have in the videos.

    How can I make it happen?

    Also, when i activate the emails for new visitors, admin and so on, I got an error and it doesn't send the emails.

    Thanks in advance.

    Best,

    • Hello.
      1) You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

      2) Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website.

      But in most situations you will need to install and configure some SMTP plugin.

      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?

      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails.
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.

      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      Kind Regards.

      • Thanks for the quick reply.
        I could make it work: the showing prices but still on your videos it shows more infos like "dates" and some text before the final price.

        Regarding the emails, i have already followed the FAQ, also installed an SMPT plugin, but with no success. Is there any way that to talk to someone through a chat or so?

        Thanks in advance.

        Best,

        João

        • Hello.
          1) Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form shortcodes. You can find there shortcodes for showing dates or some other info.

          2) Relative correct configuration of smtp plug-in, please contact support of that smtp plug-in. Unfortunately we can not provide support on other plugins.
          Kind Regards.

  3. I have Business Medium and I would like to display a calendar that uses both the 'weekday' and 'season' configuration.

    For example - I would like bookings that start on a Friday or Saturday night to be a minimum of 3 nights, but only if they are during the high season

    Is that possible?

      • Thanks - this was my failed attempt:

        [booking type=1 options='{select-day condition="season" for="Low season" value="2-30"}{select-day condition="weekday" for="5" value="3-30"},{select-day condition="weekday" for="6" value="3-30"}']

        Do i need to nest the conditions somehow, because obviously they are in conflict at present

        • Hello.
          1) You have missed one comma:
          [booking type=1 options='{select-day condition="season" for="Low season" value="2-30"},{select-day condition="weekday" for="5" value="3-30"},{select-day condition="weekday" for="6" value="3-30"}']

          2) Also if your "Low season" dates intersect with "Friday and Saturdays", then you need to create 2 new season filters: "Fridays" and "Saturdays" as "dates range filter" at the Booking > Resources > Filters page, which NOT intersect with dates from "Low season".
          Then you will be able to use this shortcode:

          [booking type=1 options='{select-day condition="season" for="Low season" value="2-30"},{select-day condition="season" for="Fridays" value="3-30"},{select-day condition="season" for="Saturdays" value="3-30"}']
          Kind Regards.

  4. Backend calendar and frontend calendar is not in sync. Backend is correct but frontend shows old bookings. I have no cache tools (that I know of). What can I do?
    It is a static page. Need more details? hrrp://www.rosendal-ramsvik-kolonihage.no/hagehuset
    It looks like it takes a couple of hours to update.

    • Hello.

      1) Usually its because of cache issue at your server, because of Cache plugin, or because of some cache system/software/tool directly at your server.

      Please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) If you still will have an issue so then please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation. If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      3) The other reason can be caching of the website directly at your server. In this case you need to contact support of your hosting and recheck about the any caching software or tool at your server.

      Kind Regards.

  5. Salve
    ho impostato tutti i parametri ma quando vado a prenotare mi dice che qualcosa è andato storto

    • Hello.
      What exactly error do you have ?
      Can you send the exact link to your page with booking form, where you are having the issue?
      Thank you.

  6. Is there a way to insert calendar from Divi visual builder?

    • Hello.
      In case, if you are using the Divi or Elementor or some other non standard WordPress block editor in your theme, then you can add the shortcode block to your page, and configure the shortcode manually.
      You can check about configuration of "booking form" shortcode here https://wpbookingcalendar.com/faq/shortcode-booking-form/
      Kind Regards.

  7. Good day,
    I am wondering if it is possible to generate a PDF for a given day when generating a PDF of the order list, but not to show the other days. or is it possible to edit the PDF generator itself for example using HTML or a premium function?

    Thank you.

    • Hello.
      Unfortunately, Booking Calendar does not have functionality of "generate a PDF". sorry.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  8. Hello

    I would like the day following a booking to always be marked as unavailable. I see the setting for that but I don't understand the message 'Important! This feature is applying only for bookings for specific timeslots, or if activated check in/out time option.' How do I activate the check-in/out time option?

    I want it to be the full next day that is unavailable, not 24 hours after a booking finishes

    Is that possible?

    Thanks

    Ben

    • Hello.
      Currently it's works only if you make the booking for specific time slot,
      or if you have activated the change over days feature at the Booking > Settings General page in "Calendar" section (for such new change-over days bookings).

      In the next major update of Booking Calendar 9.8 this feature will work for any type of the bookings (including full day bookings).
      Kind Regards.

      • Ok - thanks very much. I've activated change over days, and added 2 days to the end of every booking (the day of check out + the following day). Is there any way to disable the half shaded box for the following day? That day is completely available so it is confusing to have it shaded

        Ben

        • Hello.
          With activated "change over days" feature it's do not possible to deactivate it. Sorry.
          You need to wait for the next major update 9.8
          Kind Regards.

  9. hello

    My question is, how can I unsynchronize my Airbnb calendar?

    • Hello.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  10. Hi there I requested a update and the zip file sent just sends me to a blank page, I am looking for the latest update.

    If possible thanks for your time

    • Hello.
      Just checked your link. It’s works.

      Please try to clear browser cache and cookies (or some add-ons, which can block download).
      Otherwise please try to use the different browser to download your update.
      Kind Regards.