Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello

    I am trying to get the Search working. now i got the Problem that i set the Shortcode of the claendars in php like this:
    echo do_shortcode("[booking type={$bk} nummonths=2 options='calendar width=100%']");

    Those shortcodes are not found as search result.
    is there any way to add those shortcodes to the found search results? Can i manually add search results?

    Thanks in advance
    best regards
    Jan

    • Hello.
      The specific pages which you want to show in search results must to contain the [booking …] shortcode in the search results or this fake shortcode [bookinglooking …] (with the same parameters which you was used in the [booking …] shortcode.
      This fake [bookinglooking …] shortcode do not show anything at the page, but will make searchable the page for search availability, while you open the Booking > Settings > Search page and Click on “Clear search results” button. You must to see found page(s) for specific booking resources (calendars).

      Kind Regards.

      • Hello.
        Just to clarify.

        You can use shortcode like this [bookinglooking type=4 nummonths=1] instead of [booking type=4 nummonths=1] in content of the page, for ability to show this page in search availability result. Usually this trick useful, if the Booking Calendar shortcode used in side bar or meta-boxes of as widget, and we can not use it in main page content. Parameters of this [bookinglooking ... ] shortcode have to be the same as in [booking ... ] shortcode. Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form

        This trick works since update 9.1.2 of Booking Calendar. 

        • Hello,

          Thanks for the fast Reply this [bookinglooking.....] shortcode helps alot!

          Best Regards,
          Jan

  2. Hi,

    The client has notified me of a duplicate reservation for the same day.

    I don't know how the system allowed two reservations to be made simultaneously.
    The box is checked "Check this box, if you want to re-check if the selected dates available during submitting booking."

    How can we know what really happened and how to fix it?

    Thanks for your help!

    Jaume

    • Hello.
      Please note, this feature does not work for booking resources with capacity higher than one.
      This issue will be resolved in next major update of Booking Calendar 9.8.
      Kind Regards.

      • Hi,

        We have two resources (Son Talent and Sa Murtera) and the duplicate booking is about Son Talent.

        Forgive me, but I'm a little amazed right now.

        Let's see if I understood correctly. Can two people reserve the same house (resource) at the same time without the system preventing them from doing so?

        Have I understood correctly?

        When I bought the plugin and its extensions, up to medium business, it was because one of you told me that your plugin was capable of performing this function.
        For my client it was an essential function as I told you at the time.

        Seriously, we can't do anything else right now but wait for an update?

        Thanks for your help!

        Kind regards,

        • Hello.
          As far as I can see, you are using the Booking Calendar Business Medium version.
          In this version this feature have to work correctly.
          Can you generate the same issue once again and send the link to the page with this issue.

          In my previous comment, I was explained about the situation in Booking Calendar Business Large version for booking resources with specific capacity, which is not a case in your situation.
          Kind Regards.

  3. Good morning, I have a question about booking on pending days that I would be very grateful if you could help me with.

    In advanced options there is a box that says: "Check this box, if you want to set any day as available on the calendar. Visitors will be able to make unlimited reservations for the same date(s) on the calendar and will not see any reserved date(s) of other visitors."

    However, what I need is that on days with pending reservations, they are available to book again and those boxes days are also seen in orange for all users. Currently, by checking this option in the plugin administration, the days can continue to be reserved but the orange and red colors disappear, and what I need is that it can continue to be reserved on the pending days with orange color (to reserve again) and with red color (without being able to reserve again).

    I hope I have explained it and that you can help me.
    Thank you very much in advance.

    • Hello.
      You need to set checked this option “ Use pending days as available” and set unchecked this option: “ Allow unlimited bookings per same day(s)” at the. Booking > Settings General page in “Advanced” section.

      Please be sure to use latest update of Booking Calendar. In case if you are using the paid version then You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

      • Thanks for your reply. However, I'm sorry to tell you that it's not working for me. I'm using the latest version of the plugin, but I'm not getting the settings I need. I have made a diagram so you can see what appears on my calendar in the two configuration options and what I need.

        I leave you this URL where there is an image with the diagram:
        https://accionistasbyc.yidosawebsites.es/wp-content/uploads/2023/10/Captura-scaled.jpg

        I hope you can help me, thank you very much.

        • Hello.

          Please make this configuration at the page, where you have the booking form:
          <script type="text/javascript"> wpbc_settings.set_option( 'pending_days_selectable', true ); </script> [booking type=4 nummonths=2]

          It's will make the pending dates as select-able dates.
          Kind Regards.

  4. Hi,

    i'm creating a booking system for a client that owns a small bar / restaurant.

    I've purchased the business version of the plugin and started to create here -

    https://www.dizzydough.co.uk/booking/

    The criiteria is -

    Open days"

    Closed - Monday
    Open: Tuesday - Saturday Time : 12 - 10pm
    Open: Sunday - Time : 12 - 9pm

    1 hour slots
    Maximum amount of guests per hour is - 10
    I need the booking calendar to mark off any bookings within the same hour.

    So for example -

    Guest A makes a booking on Friday 6th October between 20:000 - 21:00 for 4 people

    Guest B makes a booking on Friday 6th October between 20:000 - 21:00 for 3 people

    This will leave the open spaces available on Friday 6th October between 20:000 - 21:00 for 3 people as the maximum is 10 per time slot.

    Is it possible to set it up so you can make multiple bookings in one timeslot but set a limit of 10 guests?

    Which will also remove available spaces based on what the user selects for number of customers.

    Thanks,

    Nathan

    • Hello.
      Such functionality will be works with next major update of Booking Calendar 9.8, which have to come during this month.

      Curently capacity feature works only for full dates in the Booking Calendar Business Large or higher version. Please check more here https://wpbookingcalendar.com/overview/#capacity

  5. What WP page editors will allow me to edit the associated form for the booking calendar? I am using Brizy at the moment.

  6. Hi
    Can we track the bookings in Google ads and Google analytics in this plugin?

    • Hello.
      In Booking Calendar plugin exist hook for Google Conversion tracking:
      do_action( 'wpbc_track_new_booking', $params );

      How to use this hook?
      Add code similar to this in your functions.php file in your theme, or in some other php file:

      function my_booking_tracking( $params ){ ?>Your code here<?php } add_action( 'wpbc_track_new_booking', 'my_booking_tracking' );
      Kind Regards.

  7. I edited the subject and content of emails (new admin, new visitors, pending...) and also the content variable with only name, secondname, email and details, but I receive ever the email with old parametres

    • Hello.

      What version of Booking Calendar do you use ?

      Can you send screenshots of your configuration and send screenshot of Booking > Settings General pages ?
      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  8. Hello,
    How can I configure WP Booking Medium to have the possibility to book only one day between monday and thursday and two day mandatory between friday and sunday ?

      • yes perfect, but now i got other problem.
        My office can be booking during the week one day from 8am to day after 8am.
        in week-end it's friday 8am to sunday 8am or saturday 8am to monday 8am.

        for this I use two day selection for the week 8 to 8 and three day selection for week-end day (8 to 8).

        The problem is if I book monday 8am to Tuesday 8am I cannot book Tuesday 8am to wednesday 8am the systme say "No available times", why ?

        My settings :
        [booking type=1 nummonths=2 options='{select-day condition="weekday" for="1" value="2"},
        {select-day condition="weekday" for="2" value="2"},
        {select-day condition="weekday" for="3" value="2"},
        {select-day condition="weekday" for="4" value="2"},
        {select-day condition="weekday" for="5" value="3"},
        {select-day condition="weekday" for="6" value="3"},
        {select-day condition="weekday" for="7" value="3"}']

        and form :
        [condition name="season-times" type="season" value="semaine_hiver"]
        Semaine hiver (24h): [select rangetime "08:00 - 08:00"]
        [/condition]
        [condition name="season-times" type="season" value="weekend_hiver"]
        Week-end hiver (48h): [select rangetime "08:00 - 08:00"]
        [/condition]
        [condition name="season-times" type="season" value="semaine_ete"]
        Semaine été (24h): [select rangetime "08:00 - 08:00"]
        [/condition]
        [condition name="season-times" type="season" value="weekend_ete"]
        Week-end été (48h): [select rangetime "08:00 - 08:00"]
        [/condition]

        I use Range days in settings and changeover 08:00 to 08:00

        • Hello.
          Try to use: “08:00 - 07:59”
          Or “08:01 - 08:00”
          Kind Regards.

          • I can cheat if I click somewhere else first and then try again and now I can select the day after 8 to 8.
            But that's not normal ...

            • Hello.
              It’s will work only for the new bookings. Please try to make a new bookings at the fully available dates.

              If you try to test it with the old bookings, then it’s will not work, because there was saved old time: 08:00 - 08:00

              • I have deleted the old one I create a new booking for the test.
                I have a booking :
                10 oct 8am00 to 11 oct 7am59

                And i cannot book 11 oct 8am00 to 12 oct 7am59 : "No available times"

                • Can you send the link to your page with booking form, where you are having the issue. ?
                  Thank you.

                    • Hello.
                      OK, if you are using the change over days functionality, as in your example here https://harmonie-silberthal.fr/test/ (check in/out dates as triangles), then you do not need to use the time slots fields in the booking form at the Booking > Settings > Form page.
                      You have defined these time at the Booking > Settings General page in "Calendar" section under change over section.
                      If you need to notify the customer about the check in/out times, then you can use simple text to show that the check in time is 08:00 and check out time 07:59 (or even 08:00 because it's simple text).
                      Kind Regards.

                    • Hello, thanks, now it's work !
                      I will use a simple text to inform about the changeover hours

  9. Using multi-user and trying to associate new regular user with just 1 of several resources. Each resource uses a custom form, and I cannot select the correct form under 'Default Form' without making the new regular user a Super Admin. What am I missing?

    • Hello.
      Each specific regular user has own configuration of the booking form.
      You need to login as specific regular user or make “Simulate login” as specific regular user from the Booking > Settings > Users page. And only after that you can configure the booking form for specific regular user.

      It is not possible to configure the custom booking form, while you logged in as super booking admin user and adding it to specific regular user.
      Kind Regards.

  10. Good morning, in the calendar day display I need the pending available days to be rebookable.

    To do this, in advanced options, I have the "Use pending days as available" box checked, but in the calendar these days are not seen in orange as previously reserved and I would need them to be seen in orange, although they can be rebooked. so that it is known that it has already been booked previously.

    What would I have to modify to make it look like this?
    That is, I need the calendar to be seen with the reserved days in red, the free days in white and the pending days in orange and theese last pending days can be rebooked.

    I would be very grateful if you could help me.

    • Hello.
      Ability to define using **Pending days as Selectable days** - its means that such days have the colors the same as Pending days, but visitor still can select and submit new booking, until you do not approve some booking.
      Its useful in case, if you need to show that at some days already exist bookings, but visitors still can submit the booking.
      Please note, such feature will not work correctly if you will make bookings for specific time-slots (its will show warning).
      How to Use ?
      In the page, where you are having Booking Calendar shortcode, you need to define the js, like this:
      <script type="text/javascript"> wpbc_settings.set_option( 'pending_days_selectable', true ); </script>
      [booking type=4 nummonths=2]
      Kind Regards.