Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    I run a beauty-themed website with an array of services. I'm interested in implementing a booking form and embedding a button on each service page. I'd like the booking button on the service page to redirect my clients to the booking form, with the selected service automatically pre-filled in the select component. Is it possible to achieve this using your plugin?

    • Hello.
      1) The ability to have independent calendars (for your different services) possible in all paid versions of Booking Calendar.
      Check more here https://wpbookingcalendar.com/overview/#booking-resources

      You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/

      2) In case if you need to have the different form fields configuration for the different booking resources (services), then it's possible in the Booking Calendar Business Medium or higher versions. 
      Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms 
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/ 

      Kind Regards.

    • I have incorporated all of our services into a WordPress tab, allowing our users to easily browse and select the services they need. Additionally, I have placed a booking button in front of each service within this tab. At the bottom of the page, I've integrated a booking form. My goal is to have a seamless user experience where, upon selecting a service and clicking the booking button, the form automatically scrolls down and assigns the chosen resource. After the user completes the form and submits it, the request will be directed to the selected resource. Can you provide guidance on how to achieve this functionality using the Booking Calendar plugin?

      • Hello.
        Probably at the bottom of the page you need to have the selection of booking resources (your services). And when you select the service and click book button at the top of your page (“tab” section) you need to use some custom JavaScript to automatically select specific booking resource (in the selectbox with booking resources at the bottom of the page) and then make scrolling from your top page to the bottom of your page with preselected booking resource.

        The selection of booking resources you can test here https://bm.wpbookingcalendar.com/select-resource/
        Check more about the shortcode for selection of booking resources here https://wpbookingcalendar.com/faq/shortcode-booking-resources-selection/

        Please note. Unfortunately we can not start, right now, some personal customization or custom development.
        Please check more here about what support we are providing: https://wpbookingcalendar.com/faq/what-support-do-you-provide/
        Kind Regards.

        • I have one more question. I have defined 10 resources for my booking system. When my clients enter the site, they can book a time based on any source. I want, for example, when one of the customers made a booking on one resource from 10 to 12, no other bookings will be made for this hour on any other resource. Now, if a customer books on one resource from 10 to 12, he can also book for another resource from 10 to 12.

          • Hello.
            1) It's depend if you use booking resources with specific capacity in such situations or not.

            2) If your booking resources have capacity =1, then you can use the aggregate parameter, if you use separate booking forms for different booking resources.

            3) In coming soon update 9.8 the aggregate parameter for booking resources with specific capacities, when you use 'aggregate' for a 'parent booking resource' with a set capacity, the system adds bookings from 'aggregate booking resources' to the 'parent resource' and its child resources. Any 'unavailable dates' marked on the Booking > Availability page will affect both the parent and its child resources, making those times or dates unavailable for booking. (Available in Business Large, MultiUser)

            4) Description about aggregate parameter.
            If you want to show as unavailable some dates or times in all calendars (booking resources), if some booking was made in only one calendar (booking resources), then it's possible to configure it with "aggregate" parameter in the Booking Calendar shortcode ( it's possible in all paid versions of Booking Calendar). This parameter makes the dates in the calendar unavailable if these dates were booked in some other booking resources.
            Please check more about "aggregate" parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/

            I will explain it in example of booking separate rooms:

            Example of configuration:

            Booking resources at the Booking > Resources page:

            - Room #1 ( ID = 3 )
            - Room #2 ( ID = 4 )
            - Room #3 ( ID = 5 )

            And you need to insert the Booking Calendar shortcodes into the pages like this

            - Room #1 ( ID = 3 )
            [booking type=3 aggregate='4;5' ]

            - Room #2 ( ID = 4 )
            [booking type=4 aggregate='3;5' ]

            - Room #3 ( ID = 5 )
            [booking type=5 aggregate='4;5' ]
            ....

            If some rooms will be booked for a specific date(s) or times, this date/time will be unavailable in other rooms, as well.

            Kind Regards.

            • I added aggregate='5;29'. But it doesn't work! When I book on source 5, on a specific day and date, I can still book on source 29 on the same day and date, if I want to book on source 5 on a specific date and time, then on nothing. Do not book a resource on that specific day and date.

              • Hello.
                What shortcode do you use in the page ?
                And what version do you use ?
                Thank you.

                • Version 10.Business.Medium.SingleSite.9.7.5

                  this is my shortcode:
                  [booking type=5 aggregate='5;29' form_type='book-behandeling' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

                  • Hello.
                    1) Ok, this shortcode for booking in booking resource with ID = 5 (but in calendar of this shortcode the dates marked as unavailable for booking resources 5 and 29).

                    2) For having booking form for booking resource with ID = 29 you need to use another shortcode:
                    [booking type=29 aggregate='5;29' form_type='book-behandeling' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

                    • Perfect, It worked great.

                      Only I have a page where all my resources can be booked with a select-option. How do I implement this?

                      this is my shortcode in my booking page:

                      [bookingselect label='Booking Form:' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

                    • Hello.
                      You can try to add the aggregate parameter with all existing booking resources into this shortcode:
                      [bookingselect label='Booking Form:' aggregate='5;29' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

                    • Can you help me!

                      I have a page where all my resources can be booked with a select-option. How do I implement this?

                      this is my shortcode in my booking page:

                      [bookingselect label='Booking Form:' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

                    • Hello.
                      You can try to add the aggregate parameter with all existing booking resources into this shortcode:
                      [bookingselect label='Booking Form:' aggregate='5;29' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

  2. Hello, I installed the plugin, with all the configurations, although when testing it DOES NOT WORK, in the panel in the availability field IT DOES NOT ALLOW you to enable available days; Only the calendar is observed, without the possibility of reserving, I have uninstalled, reinstalled, twisted the version, NOTHING. Please help.

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the screenshots of your issue and link to the page with booking form, where you are having an issue, I will check it then.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

  3. Hello,

    I've imported a calendar into my plugin. What are the steps to remove it?

    Warm regards,
    Zoltan Rozsa

  4. Hi,

    I've updated my booking calendar with time slots. Everything is working just fine. Sometimes we have bookings that do not fit within the time slots. I was wondering how we can add manually those bookings. Now I'm just adjusting the form everytime where I add starttime and endtime. Can I for example make a second form for those bookings?

    Thx for your reply
    Michel Vandermarliere
    http://www.cascata.be

  5. Hi,we just bought a wp booking calendar business medium now. We have really no idea what to do next. Do we need to make a website first? we thought that it will only be a booking calendar which we could connect to our facebook page. Can you help us on this? Otherwise, we can just refund our payment. We have not started anything here, just downloaded the zip folder that was sent to us after payment. We tried making a website but upon clicking the plug in, we must pay again. We are really confused here.

    • Hello.
      The Booking Calendar is the WordPress plugin, which can be installed on the WordPress websites. It’s does not possible to use or install it on the Facebook. Please check more here https://wordpress.org/
      In case if it’s will not work for you, please send request to support @ wpbookingcalendar.com

  6. When editing a booking the "send email notification to customer about this operation" is checked but It does not send an email? Is there a setting for this somewhere? I am currently using the free version.

    Thanks

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 9.7.7

      2) Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website. 

      But in most situations you will need to install and configure some SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      Kind Regards.

  7. Good Day,

    I have installed your booking plugin on my website and it is working perfectly.

    I have my Google Calendar import set up and working.

    I see there is a button on each booking to manually add it to my Google calendar, but, Is there a way to have the bookings automatically export to Google Calendar once they have been approved?

    Thank you.

    • Hello.
      Unfortunately, no in such way.

      Relative Export (via .ics feeds) please check this info.
      To configure the export of .ics feeds, refer to this FAQ instruction here: https://wpbookingcalendar.com/faq/#export-ics-feeds/

      Booking Calendar generates .ics feeds with bookings in real time.
      However, the frequency at which some services (like Google Calendar or Airbnb or Booking.com) access these .ics feeds to import bookings from Booking Calendar into their own system is not controlled by Booking Calendar. In other words, Booking Calendar does not trigger the import process by third-party services when a booking is created.
      You'll need to check with the support of these services (like Airbnb or Booking.com) regarding how often they can access the .ics feed for imports.

      Kind Regards.

      • Thank you for your prompt response.

        I went ahead and changed the calendar to ICS and added the .ics URL into a Google calendar from the booking forms' backend. Seems to be working well. It's okay that Google doesn't sync constantly, at least the bookings will eventually show on the calendar.

        Awesome plugin, thank you very much.

          • Good Day,

            Quick question.

            I have the calendar set up as .ics through Google Calendar - the website is feeding the bookings to Google without any issues.

            I am however having issues when it feeds back to the website, it imports the booking information from Google again, creating duplicates of the bookings.

            Is there a way to prevent this?

            Just to add, I have checked the settings under booking calendar -> settings -> sync -> general -> Force Import (Import bookings without checking, if such bookings already have been imported) is not ticked.

            Thank you.

              • Good Day,

                Thank you for your prompt response.

                The Force Import option is currently unticked, does this not mean that it is deactivated?

                Regarding "import_conditions='if_dates_free'", where exactly do I add this under your settings? As I have the "import Google calendar events" set up to auto-import every hour under sync -> import Google calendar events.

                Thank you.

                • Hello.
                  1) This parameter "import_conditions='if_dates_free'" can be defined only when you import events via .ics feeds. Please check below point #3.

                  2) OK, in this case you need to be sure that the Google Calendar has the events that was not imported before. Please check description in previous comment.

                  3) To configure the import of events from .ics feeds, refer to this FAQ instruction here: https://wpbookingcalendar.com/faq/#import-ics-feeds/

                  Please note that the import process works when a visitor opens your website page with a booking import shortcode.
                  You can set up a CRON job on your server to periodically access this page with booking import shortcodes and start the import process. Alternatively, you can insert the import shortcode before the booking form shortcode, so the system initiates the import process before displaying the booking form when someone visits your page.

                  For defining a CRON job on your server to periodically access pages with import .ics feeds shortcodes and start the import process at specific intervals, check this: https://wpbookingcalendar.com/faq/#cron-script/

                  If you encounter issues with importing new events, check this troubleshooting instruction: https://wpbookingcalendar.com/faq/#ics-importing-issue/

                  Kind Regards.

  8. I bought your business large package but I don't want to update it now after 6 months. How can I turn off the option to pay for updates and support every 6 months?

    • Hello.
      In the email that you have received after your charge you can find the link to cancel your subscription. Please use that link.
      Kind Regards.

  9. Hi Guys. I have purchased the booking calendar plug in to work in my booklium website but once i install this plug in all my images dissapear from my website. all the images from the sliders at the top of each accomodation and also in grid view. If i uninstall this plug in and install the booklium site again everything works, thats how i know that the plug in is affecting the site. How can i fix this, as i need both to work. Thanks.

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  10. Hi there,
    I believe I have encountered a bug and am concerned it will cause me to lose some of my settings. I am using the wp:booking block in my page, and have set some settings on it, including some custom shortcode. Here is the code for my block:

    [booking type=1 nummonths=2 options='{select-day condition="weekday" for="1" value="5,8,12,15"},{select-day condition="weekday" for="5" value="4,8,11,15"}']

    When I click "Click to edit", I see what looks like default settings rather than the settings I specified. I am concerned that if I make any additional changes to the block, I will lose previously specified settings. Is this a bug?
    Thanks!

    • Hello.
      Currently in the block do not saving the parameters, for the configuration popup window.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.