Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Dear Team,

    I have the Business Small MultiSite registered for 5 websites and so far everything works fine.
    I noticed, that on the admin page for the bookings the symbols on the buttons are only shown for the first two bookings. On the other bookings the buttons are shown without any symbol.

    I made a screenshot you can look at here: https://remsas.ch/bkcal/booking_calendar_invalid_symbols.png

    I'm using
    - WordPress 5.8
    - PHP 7.4.22
    - Booking Calendar Business Small MultiSite (5 websites) Version 9.Business.Small.MultiSite.8.2

    Thank you for any tipp/support,
    Remy

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  2. Hi,
    I configured booking setting with email id as per my website domain name (rishahomeopathy.in) but still I am not receiving email when submitted request for new booking.

    Below is the error message I see post submission of booking request on page:
    "Error! Email was not sent. An error occurred. Could not instantiate mail function"

    • Hello.
      Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  3. Hi,
    Is it possible to force the booking of a whole week? So when a user clicks a day in the calender form, it will automaticly select the next 6 days as well?

  4. Hello, I have the small business plan for 1 website. I configured the booking form with calendar in every room/page, the problem comes when people try to book any date on the calendar, filling the format and clicking on "send", it keeps sending an error that says "Error! Please reset your check-in/check-out dates above", no matter what date is selected. Could you help me please.

    • Hello. 

      The bookings with  change over days is require that you select  minimum  2 days.

      So  please select  2 or more dates in calendar,  and submit the booking. 

      Please set check out time as 11:00
      and check in time as 14:00 at the Booking > Settings General page. 

      After  this reload the page and check it.

      Otherwise please send the screenshot of Booking > Settings General page and 
      link to your page with booking form, where you are having the issue. 

      Kind Regards.

      • Thank you for your help.

        I need that the minimum booking nights is only 1. How can I do that?

        • Hello.
          If you are using the change over days feature than the minimum number of days to select must be 2 days (it’s means 1 both).

          Because if you select only 1 day then the check in time will be older than check out time and it’s have no sense.
          Kind Regards.

  5. Hello, i use the BL developer version 8.8.2.

    I have some problems with the parent resource. I have one booking page using multiple days selection. This one is working fine and the customers can book both resources. On the other booking page I use this script to make single days booking, for the same resources.

    bk_days_selection_mode = 'fixed';
    bk_1click_mode_days_start = [5,6];
    bk_1click_mode_days_num = 1;

    [booking type=1 form_type='standard3']

    I have two resources, where number one Is the parent resource. When one resource is booked using the “fixed” booking page, the “partially booked” icon gets visible at the booking page. “Resource 2” should still be available, but the customer gets these error messages:

    Start time is invalid. The date or time may be booked, or already in the past! Please choose another date or time.
    End Time is invalid. The date or time may be booked, or already in the past. The end time may also be earlier than the start time, if only 1 day was selected! Please choose another time.

    Best Regard Henrik

    • Hello.
      Please recheck that you have not use the timeslots at the Booking > Settings > Form page for your specific custom booking form. If you are using timeslots please remove it. Bookings for the booking resource with specific capacity possible only for entire day(s).
      Please check more here https://wpbookingcalendar.com/overview/#capacity

      Also if you are using the check in/out times option at the Booking > Settings General page in calendar section, please deactivate it.
      Kind Regards.

  6. Hi, is it possible to insert a reservation with an earlier date?

    • Hello.
      What do you mean with early date ?
      Can you explain it in some example?
      Thank you.

  7. Hello,

    My question relates to the payment status that can be changed for a client.
    I would like to know if it is possible to add a personalized status in the drop-down list.
    I have the capacity to be able to modify the code of the plugin but impossible for me to know where this modification should be done.

    Thanks for your help

    Regards

    • Hello.
      You need to open this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/lib_s.php
      find this code:
      function get_payment_status_titles() { $payment_status_titles = array( __( 'Completed', 'booking' ) => 'Completed', __( 'In-Progress', 'booking' ) => 'In-Progress', __( 'Unknown', 'booking' ) => '1', __( 'Partially paid', 'booking' ) => 'partially', __( 'Cancelled', 'booking' ) => 'canceled', __( 'Failed', 'booking' ) => 'Failed', __( 'Refunded', 'booking' ) => 'Refunded', __( 'Fraud', 'booking' ) => 'fraud' ); return $payment_status_titles;

      and make fix similar to this:

      function get_payment_status_titles() { $payment_status_titles = array( __( 'Completed', 'booking' ) => 'Completed', __( 'In-Progress', 'booking' ) => 'In-Progress', __( 'Unknown', 'booking' ) => '1', __( 'Partially paid', 'booking' ) => 'partially', __( 'Cancelled', 'booking' ) => 'canceled', __( 'Failed', 'booking' ) => 'Failed', __( 'Refunded', 'booking' ) => 'Refunded', __( 'Partially_Refunded', 'booking' ) => 'Partially_Refunded', __( 'Fraud', 'booking' ) => 'fraud' ); return $payment_status_titles;

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      • Thank you very much, it works perfectly.

        I fully understand your inability to respond to requests for customization of your plugin. Thank you for taking the time to answer my question.

        Regards

  8. Where can I change error messages like "This field must contain only digits"?
    I need it in german language.

    • Hello.
      You can make translation inside of this file ../wp-content/plugins/{Booking Calendar Folder}/js/client.js
      by searching this code:
      var message_verif_phone = 'This field must contain only digits';
      Please do not forget to clear browser cache before testing these changes.
      Kind Regards.

  9. Dear Sir/madame,

    I have a question regarding a calendar I manage.
    I have a business medium single site and I don't know how it happens, but every 2 days or so the total
    calendar goes to red (as if the whole year is booked at once) but if I go and look in my bookings it is not so.

    Can you please help me with this? In this way there is no possibility for my clients to book. I use the import ics option, but not with the Cron option because the hosting doesn't allow it.

    The website is: http://www.meeraanzee.nl

    I tried different options just to see if things change, but I'm in the dark really.
    If you need more information let me know.

    All the best,

    Gerard Steur

    • Hello.
      Please recheck the bookings at the Calendar Overview page in admin panel. Probably one or several bookings disable your dates. May be you was imported this booking.

      Kind Regards.

  10. Hello,

    for example: a customer arrived last night at 11.00pm, but I register him this morning. The system does not allow me to enter the reservation with yesterday's date, so in the archive I find the reservation with a missing night.