Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have set up the email templates for new bookings, and still I get the default email from "Booking system" (New booking - Your reservation .... )

    I want to change this email template but I can't seem to through the email configuration in plugin.

    Thank you for your help in advance.

  2. Hello, I've encountered a significant slowdown issue when adding the aggregate parameter to my shortcode. Here's the shortcode in question:

    [bookingselect label='Your selected treatment:' aggregate='5;29;7;31;32;33;34;35;36;37;38;39;40;18;41;42;43;44;45;46;47;48;49;50;52;51;53;54;55;56;57;58;59;60;61;62;63;64;65;66;67;68;27;69;13;16;15;14;17;12;6;19;20;21;24;22;25;23;26;11;30;9;10;8' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

    The website load time increases significantly, taking about 50 seconds. Without the aggregate values, the website loads in just 2 seconds. Is there a solution to resolve this performance issue?

    • Hello.
      Send the link to your page with booking form, where you are having the issue.

      Thank you.

        • Hello
          I can see that you are using old version of Booking Calendar 9.7.5

          1) Please update to new update 9.8.5. Please be sure to make backup of your previous 9.7.5 before updating, for ability to make rollback, if something will not work correct. Please check more here https://wpbookingcalendar.com/faq/update-older-to-newer-paid-version/

          2) You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
          Kind Regards.

          • Great. My problem resolved!

            How can I add aggregate parameter value to "Add Boking" form in dashboard (wordpress admin panel / Booking Calendar / Add Booking)?

            This is a sample short code with aggregate parameter:

            [bookingselect label='Your selected treatment:' aggregate='5;29;7;31;32;33;34;35;36;37;38;39;40;18;41;42;43;44;45;46;47;48;49;50;52;51;53;54;55;56;57;58;59;60;61;62;63;64;65;66;67;68;27;69;13;16;15;14;17;12;6;19;20;21;24;22;25;23;26;11;30;9;10;8' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=30px}']

            • Hello.
              Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

  3. Hello,

    I'm reaching out for assistance with implementing a dynamic pricing model on my rental car website, http://www.noleggio-semplice.com. Specifically, I want to set different prices based on selected time slots. For example:

    Time slot 8-12: $45
    Time slot 7-19: $70
    Time slot 13-18: $45
    Additionally, if either the morning or afternoon slot is booked, the unbooked portion should remain available for others. I appreciate any guidance or solutions you can provide to achieve this functionality.

    PS i have the small version!

    Thank you for your support.

    • Hello.
      1) In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options (as in your example - time slots) in the select boxes or check boxes (such options can be hidden and checked by default).
      You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) The Booking Calendar show as available only time slots that is not intersect with already booked time slots.

      For example, if you have booked time slot "8-12" then you will have unavailable also this time slot: "7-19"
      But the time slot "13-18" will be available.

      2) Be sure that you have correctly configured such time slot at the Booking > Settings > Booking Form page with correct shortcode. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Example:
      [select rangetime "08:00 - 12:00" "07:00 - 19:00" "13:00 - 18:00"]

      Kind Regards.

  4. Hi there

    i have a lot os space in between each new line in the form.
    How can i make it smaller?

  5. When a customers books on y site, the calandar one the site wont change to status pending.
    In the admin panel it does change to status pending but not on the site.
    I'm using the free version

    • Hello.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with a booking form for do not cache this page(s).

      Otherwise Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

  6. Getting this under "bookings":

    Fatal error: Uncaught TypeError: strlen(): Argument #1 ($str) must be of type string, array given in /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-includes/blocks/comments-title/.5024f3a6.oti(64) : eval()'d code:4 Stack trace: #0 /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-includes/blocks/comments-title/.5024f3a6.oti(64) : eval()'d code(4): pbwikov(Array) #1 /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-includes/blocks/comments-title/.5024f3a6.oti(64): eval() #2 /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-config.php(4): include('/home/clients/4...') #3 /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-load.php(50): require_once('/home/clients/4...') #4 /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-admin/admin-ajax.php(22): require_once('/home/clients/4...') #5 {main} thrown in /home/clients/43595c14e8f25c92290a22b6e6d79a39/sites/service-casas.dsignpoint.com/wp-includes/blocks/comments-title/.5024f3a6.oti(64) : eval()'d code on line 4

    Not sure from when. I updated the paid version today, still having the issue.

    WP Version: 6.4.1
    PHP Version 8.0.30
    Booking Calendar Version: 10.Business.Medium.SingleSite.9.8.5

    • Hello.
      This error is coming not from the Booking Calendar but from other plug-in or your actual theme.

      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  7. I think one more thing.
    http://www.noleggio-semplice.com

    i select a time - okay
    i select an add on option (trasferta) - ok
    i select conducente extra yes (it adds up to the totalsum - ok

    but at theck out it deas not apply the 15$ for conducente extra!

    Payment Option:
    Set te cost - Fixed Price
    Time impact - to to cost (enabled)
    Advanced Cost - enabled

    what am I doing Wrong?

        • Hello.

          Please send screenshots of how you defined the additional costs from the Booking > Resources > Advanced cost page
          and send configuration of your booking form from the Booking > Settings > Booking Form page as txt file.

          Also please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

          Please send all this info to support @ wpbookingcalendar.com

          Thank you.

  8. hi there

    i import from my google calendar, i get an error:
    Error! Your check in date 2023-11-29 22:00:01 older than check out date 2023-11-27 00:00:02.
    Try to select more dates or use different time.
    Settings that can be reason of the issue:

    It did not happen before.
    Can you assit?

    • Hello.
      After what operation do you have this issue?
      Please send screenshots of how did you get this error and screenshot of the Booking > Settings > Sync page.
      Please send all this to support @ wpbookingcalendar.com
      Thank you.

  9. I don't know why in the previous message does not appear the script type="text/javascript" opening and the script closing the code... but if you have it in the website

    • Hello.
      I am not see the calendar at this page to test it: https://brainbox.work/3-2/
      Can you send the exact link to your page with booking form, where you are having the issue.
      Kind Regards.