Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello WP Booking Calendar Team,

    which plugin-script do I have to use if I want to change something on the internal booking form under "Add booking" e.g., add a percentage calculator?

    Kind regards

    • Hello.
      During the cost calculation system send Ajax request to the server and it’s calculated cost based on different conditions at the server side, then its return request to the client side and and show the cost. It’s how its works in Booking Calendar Business Medium or higher versions. There is no some one JavaScript file to change for this purpose.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  2. Hi,

    Thanks for a great product! I have a question: For the last month or so, each time Bookingcalendar is updated, a new page containing a booking calendar is created in WordPress. I then have to delete this page manually. Whys is this happening? How can I prevent it!
    Thanks and best regards,

    • Hello.
      Weird. It has to be created only once. With booking form shortcode.
      What was the URLs of those pages?
      Kind Regards.

  3. Hello!
    Every time I forgot to clear my cache every 6hrs this message will show up
    on my page.. pls see below

    Error forbidden (403)
    Probably nonce for this page has been expired. Please relaod the page otherwise, Please check this
    troubleshooting instruction.

    Pls help me of this ..coz sometimes Im so busy and forgot to clear our website cache.
    Thanks

    • Hello.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache".
      If you are using someone, please deactivate it or add the exception to the page with a booking form for do not cache this page(s).
      Kind Regards.

      • can you help me this one

        /var/www/volumes/xvdp/vhosts/cebuislandhoppingtour.com/httpdocs/wp-content/wp-cache-config.php is missing. Please reload the page.

        • Hello.
          This issue related to the Cache plugin. You need to contact support of your cache plugin about this issue.

          Also please note, in case if you are using the cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache" , you need to add the exception to the page with a booking form for do not cache this page(s).
          Kind Regards.

  4. Hi, first of all - your calendar is a great product!

    Unfortunately, for whatever reason the calendar is at the moment only working on one of my pages, on the English language equivalent of the same page says only "calendar loading".

    I haven't really changed anything on my WordPress installation, and I am kind of stuck during troubleshooting.
    Your Input and Help is much appreciated!

    calendar working--> https://uazfamily.com/selbstfahrer-reisen/
    calendar NOT working--> https://uazfamily.com/en/self-drive-tours/

    I don't have any cache plugins enabled.
    During troubleshooting, I tried to add a calendar to a testpage - same error "calendar loading"
    I even tried to clone the working page to a testpage - same error "calendar loading"

    Your help to get it going again would be very much appreciated!

    • Hello.
      Please open the Booking > Settings General page in "Advanced section" section and click on Expand advanced JavaScript section, please be sure that you did not activated this option "Load JS and CSS files only on specific pages" .
      Or otherwise please add the exception of load the Booking Calendar JS/CSS files for all pages where you have booking forms: '/selbstfahrer-reisen/' and '/en/self-drive-tours/'.
      Kind Regards.

  5. Hi, I updated all my client's pages and suddenly all radio/checkboxes are wrapped inside their labels. The styles on all the pages require radio/checkboxes to NOT be wrapped with their label.
    How can I create radio/checkboxes where the label follows the input, like it was in prior versions?
    Thank you.

    • Hello.
      1) Send configuration of your booking form from the Booking > Settings > Booking Form page.
      2) Please send the exact link to your page with booking form, where you are having the issue.
      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  8. The calendar keeps saying "Calendar loading". I am not running any caching plugins, since it's a staging.

    I get the following JS errors:
    jquery.min.js:2 Uncaught TypeError: jQuery(...).wpbc_timeselector is not a function

    Uncaught TypeError: Cannot read properties of undefined (reading '_determineDate')

    jquery.min.js:2 Uncaught TypeError: Cannot read properties of undefined (reading '_determineDate')

    • Hello.
      1) Please open the Booking > Settings General page in "Advanced" section and be sure that you do NOT activate this option "Load JS and CSS files only on specific pages".
      Otherwise you need to add the URLs for all pages, where you have the booking forms.
      2) Otherwise Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

  9. Hi there.
    So I added a second Rental VAN to rent out.
    my HTML now has [booking]
    What do I need to do to show the second Van to rent too? is it in the form [calendar id=1] [Calendar id=7]?

    what is the best option? select first the Van they want to rent and then show the calendar.
    Or show both together?

    http://www.noleggio-semplice.com

    Thank you

  10. Hi. Why does time slots appear like : "101000 - 111100" (for 10:00 - 11h00).
    Is there a way I can fix that ?
    Ty very much!

    • Hello.
      You need to be sure that the values of the time slot you have configured in 24 hour time format.
      So instead of this: "10:00 - 11h00" use this: "10:00 - 11:00"
      For other time slot use it in similar way like this: "10:00 - 15:30"
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

      • Thanks for answering me.

        I confirm that I have verified, and I now use the 24 hour format without the "h". So now the form is 10:00, 11:00, 12:00 etc.. but the problem is still here.

        It's still showing : "160400 - 170500" for 16:00 - 17:00 for example, or even "101000 - 111100" for 10:00 - 11:00. Is there a way to fix that ? Or even, do you know which php file I should work on in order to fix that manually ?

        Thank you very much again.

        • Hello.
          Please recheck format of time slot at the Booking > Settings General page in "Date/Time formats" section.
          Otherwise please send the exact link to your page with booking form, where you are having the issue.
          and send screenshot of the booking form and Booking > Settings General pages. Please send all this info to support @ wpbookingcalendar.com
          Thank you.