Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  2. I do not want to update.

    Where is the data of the bookins stored, in which table? How do I get there? Probably I can just add bookings there via ftp or php ...

    Kind regards

  3. Hello,

    I am testing the plugin before launching it in one of our stores and I came across a strange behaviour...
    If I try to book 1 resource for a period of time which requires a changeover (let's say first 3 days in child 1 and next 3 days in child 2) then there's some strange behaviour which leads to more changeovers than necessary.

    Example:
    I have 2 resources under 1 parent (3 resources available in total - 2 child + 1 parent)
    Resource 1 is booked between 11.09 and 18.09
    Resource 2 is booked between 08.09 and 15.09
    Resource 3 is booked between 15.09 and 22.09

    Now, when I try to make a booking for 11.09 to 18.09. My expectation would be that R2 is booked from 11.09 to 15.09 and R3 from 15.09 to 18.09 but what's actually booked is:
    11. September 2021 14:00 R1
    18. September 2021 11:00 R1
    15. September 2021 - 17. September 2021 R2
    12. September 2021 - 14. September 2021 R3

    Relevant plugin config:
    * check-in/out times 11:00 and 14:00 respectively
    * Set capacity based on number of visitors DISABLED (not ticked)

    Please kindly assist as I'm not sure whether I should resolve this myself in a custom way or wait for your update.

    Regards,
    Mateusz

    • Hello.

      Sorry, I do not understand. Because, if you was having “ Resource 2 is booked between 08.09 and 15.09”
      You can not make this booking “… My expectation would be that R2 is booked from 11.09 to 15.09 …”

      Because such dates already partly booked from 8 to 15 of September.

      Can you send screenshot of that bookings from the Calendar Overview page and send full screenshot of Booking > Settings General page and Booking > Resources pages.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

  4. Hello!

    I have the Large Business edition of the plugin, and I am wondering where I can do the following in the backend:

    I have 13 rooms, and I want to manually change a reservation let's say from room 1 to room 5. How do I make this the easy way, without deleting the reservation and creating a new on in room 5? Like drag/drop the reservation in the backend calendar?

  5. Hi,

    I tried to change form for one of my locations, but It still uses the old form (standard) even when it shows the new form. I even confirmed it when I changed something in the standard form and It showed on the form. I tried to delete all cache but it didn't work and the old form is still there.

    PS: I have 4 locations, 2 of them are using standard form and 1 is special form for that location. The fourth one is supposed to have special form but still shows standard.
    Thank you

  7. Hello,

    Loving the plugin, I was wondering if there is a way to change the calendar language to other language instead of English.

    Kind regards,
    Ricardo

    • Hello.

      Please be sure that you have selected correct language and locale at the WordPress   > Settings General page. 

      Calendar must be loaded in specific language by default.

      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      • Hey!

        Yea, the website was in other language, totally my fault! Thank you so much for the quick reply and fix!

        Kind regards,
        Ricardo

  8. Hello,

    I have been using your plug-in for a few months now and have found it very useful, thank you.

    I am the developer on a site where we are now having an issue with PayPal payments. Our client is in her busy season and is understandably frustrated.

    The issue we're having is that PayPal has started refunding payment to users who booked through the site. Is this a known issue with the plug-in and it's PayPal integration? Any insight to resolve this would be greatly appreciated.

    Additional info:
    Wordpress Version:5.8.
    PHP: 7.4
    Booking Calendar: 8.8.2
    Theme: Optimizer PRO 0.7.2

    • Hello.
      No, it’s not the known issue. We do not have such issues before. What the reason of such issue from PayPal ?
      Kind Regards.

  9. I believe it is a PayPal issue. I will circle back with the client on this. I wanted to make sure I had asked the question in here as well, and I greatly appreciate the quick reply. Thank you.

  10. Hello, I am curious about some features of the plugin.

    We are looking to make multiple time slots available for the same time.

    For example, we would like to have 3 slots open from 5:00PM to 6:45PM and 3 slots open from 5:15PM to 7:00PM.

    However, we would like these slots to check off if they are already taken. Is this a possibility?

    • Hello.

      Unfortunately, if you need to make the several specific number of bookings per the same time slot at the same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion below.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      In lower versions of Booking Calendar it is possible to make bookings only for restricted timeslots.

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have the independent calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where all your options will be listed.

      And only after that select the date and fill the booking form. It can look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.