Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi
    I would like to know if it will be possible to make a booking joinable or I would need a large business plan to have the capacity option?
    Is there a way to make it visible for only booked spot in order for the client to try and join for it to be visible in the booking listing?
    Sorry if it sounds dumb.

    I'm using the business medium plan one.

    • Hello.
      1) The capacity feature available only in the Booking Calendar Business Large or higher version.
      If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific full date(s) or times during selected date(s). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      In this version it is possible to set the capacity of the booking resource, so date(s) in the calendar will be available until the number of reservations is less than capacity of the booking resource.

      Check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      You can upgrade to the higher version of Booking Calendar from your existing version of the plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.

      2) >>Is there a way to make it visible for only booked spot in order for the client to try and join for it to be visible in the booking listing?
      Sorry, I did not undersatnd this.
      Kind Regards.

  2. Hello

    1. the checkbox will not be generated if I try this in the booking form :

    [checkbox* unique_labe_name label_wrap "text text here text text"]

    2. Is it possible to?: When this row of the booking form is selected with "nee":
    Bezorgadres hetzelfde als factuuradres?*:[select* factuuradres_hetzelfde "-@@" "ja" "nee"

    than I would like to show those lines in the booking form, if the previouse row was "ja", than those lines must be hidden:
    Factuuradres (invullen indien voorgaand "nee"):
    Straat*:[text* factuur_straat]
    Huisnummer*:[text* factuur_huisnummer]
    Postcode*:[text* factuur_postcode]
    Plaats*:[text* factuur_plaats]

    3. is it possible to customize the booking form button colors of [submit class:btn "Verzend reserveringsaanvraag"] ?

    • Hello.
      1) Unfortunately, it's does not possible to use CSS or HTML tags in the shortcodes. Sorry.
      2) Such conditinl logic in the booking form fields is not supported, yet as well.
      3) You can customize it via CSS.
      For example.
      Please add this CSS to your Theme Editor settings.

      You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/

      Here's the code you need to add:
      .wpbc_container .wpbc_button_light, .wpbc_container.wpbc_container_booking_form .wpbc_button_light { border: 2px solid #eee; box-shadow: 0 5px 10px #eee; background: #f9f9f9; color: #777; border-radius: 0.375rem; padding: 0.575rem 2.25rem; font-size: clamp(1rem, 1rem + ((1vw - 0.2rem) * 0.208), 1.125rem); line-height: 1.2; text-decoration: none; cursor: pointer; outline: none; display: flex; flex-flow: row wrap; justify-content: center; align-items: center; margin: 0; } .wpbc_container .wpbc_button_light:focus, .wpbc_container.wpbc_container_booking_form .wpbc_button_light:focus, .wpbc_container .wpbc_button_light:hover, .wpbc_container.wpbc_container_booking_form .wpbc_button_light:hover { border-radius: 0.375rem; padding: 0.575rem 2.25rem; font-size: clamp(1rem, 1rem + ((1vw - 0.2rem) * 0.208), 1.125rem); line-height: 1.2; text-decoration: none; cursor: pointer; border: 2px solid rgb(77, 145, 205); box-shadow: 0 5px 10px #f0f0f8; background: rgb(255 255 255); color: #5f5f5f; }

      Of course instead of this CSS, use your CSS fr back ground color, and text color in the button, etc...

      Please do not forget to clear the browser cache before testing these changes.

      • Hi,

        1. Why is there a red cross symbol showing before the line in the booking form as an error for this (because the link is working correct with blue color):

        [checkbox* gebruiksinstructie label_wrap "tekst tekst <a href="https://www.googlge.com/&quot; target="_blankhier tekst tekst"]

        3. Thank you, CSS is working for customize submit button. Is it also possible to customize more booking form parts with CSS, like other color for calender, colums , selection fiels, background behind fields?

        Thank you for you're reply.

  3. the text "here" of point 1 from my previous comment must be bolt+underlined+blue color

  4. Hi! Hope you are well.
    How can we filter bookings or search results by price?
    Can we apply other filters as well? (like number of beds, bedrooms, etc)
    Thank you in advance.

    • Hello.
      1) If you asking about the search availability at the front ends side, then the sort order you can define at the WP Booking Calendar > Settings > Search page.

      If you need to use some additional custom fields in the search form, so then check this https://wpbookingcalendar.com/faq/selecting-tags-in-search-form/

      The search availability possible in the Booking Calendar Business Large or higher version.
      Its possible to search availability only for full available dates (and not the timeslots).

      Check more about this feature here: https://wpbookingcalendar.com/overview/#search
      Watch it in this video guide https://wpbookingcalendar.com/help/search-availability-video-overview/

      Test it in this live demo https://bl.wpbookingcalendar.com/search/

      If you will have any issues with showing search results, so then please check this FAQ article: https://wpbookingcalendar.com/faq/no-search-results/

      2) If you askin about search bookings at the admin panel, then all the search parameters available in the search filter toolbar at the Booking Listing page. It can not be possible to search bookings by number of beds.
      You can define the sort order in specific field under the filter toolbar at top of the Booking Listing page.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      Kind Regards.

      • Thank you.
        1) Yes, I am looking to use some additional custom fields in the search form. How can I implement a price range so that search results show only booking resources within the selected price per night range?
        2) Can I use filters from another plugin like facetwp combined with search results?

          • 1) I saw the link but what I'm asking is what would be the specific code to filter by price range. Thank you!

            • Hello.
              Currenlty it's not possible to set parameters from - to range in search availability feature.
              We will improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
              Kind Regards.

              • I see. Thanks for the reply and consideration. Hope you can include this feature soon, we feel is a must filter for users looking for properties for example.
                Is it possible to make the check out calendar in the search form to open automatically after the selected the check in date?

                • Hello.
                  Currently it is not possible. I will add this feature to the TODO list, as well.
                  Kind Regards.

  5. I recently bought the business large version of booking calendar, but I don't have the option in advanced settings, base capacity on number of visitors! And I really do need it.
    I have created a resource of 20 parkingspaces, but can only handle 8 cars per timeslot. So I wanted to use this option to allow maximum 8 boekings per timeslot. Or if you have another suggestion, please advise.
    thank you very much.

    • Hello.
      1) If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific full date(s) or times during selected date(s). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      In this version it is possible to set the capacity of the booking resource, so date(s) in the calendar will be available until the number of reservations is less than capacity of the booking resource.

      Check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      2) Be sure that you installed the Booking Calendar Business Large version at your website.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

    • Maybe because it's in Dutch and somehow forgotten. I do see these options under capacity

      Booking Quantity Control
      Enable this option to allow visitors to define the number of items they can book for specific dates or times within a single reservation.
      Booking Quantity Control
      If disabled, visitors can book only one slot within a single reservation.

      Quantity field name Quantity field name
      Visitors
      Select the field that will control how many slots visitors can book during the reservation process.

      • Yes, this option available in the Booking Calendar Business Large version at the WP Booking Calendar > Settings General page in "Capacity" section.
        Kind Regards.

      • I have read everything multiple times! I know how it works, but the option "set capacity based on number of visitors" is just not available in my Dutch version!!! I have checked and doublechecked more than 10 times! I can send you the screenshots of the settings and advanced settings!

        • Hello.

          Can you send screenshot from the WP Booking Calendar > Settings General page in "Capacity" section ?
          Please send all this info to support @ wpbookingcalendar.com
          Thank you.

  6. Hello,

    Can I know please what are the payments gateway that can be used in Lebanon?

    And can I add a new payment gateway?

    And the last question please, if I go to the bank, I only need the fields required in "direct bank transfer" gateway and it will works directly?

    Thank you

    • Hello.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet.

      You can configure and activate it at the WP Booking Calendar > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Hello !

    I have two questions :

    - I want to use the selection of booking resource option but when i insert it in my page only one calendar and form appears, i don't understand why...

    - I would like my clients to pay a deposit after i confirm the reservation, how can i do ?

    Thanks u very much for your help

    • Hello.
      1) Recheck that you have correctly configured the booking resources selection shortcode and parameters there. Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-resources-selection/

      2) In case if you want to show the part of booking cost after the booking process (deposit payment), then it’s possible in the Booking Calendar Business Medium or higher versions. 
      Check more about this feature here: https://wpbookingcalendar.com/overview/#deposit 
      Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/ 
      Kind Regards.

      • Thank you for your answer.

        1)I have correctly configured the booking resources and i watched your youtube tutorials several times but it doesn't work.

        2) I have the business medium version. Can you describe the process to do what i want please ?

        • Hello.
          1) Can you send the link to your page with booking form, where you are having the issue.
          2) Relative deposit / partial payments. Please open the WP Booking Calendar > Prices > Daily Costs page -> section Partial Payments. Then activate and configure the amount of your partial payment.
          Kind Regards.

            • Hello.
              It's seems that there is some mistake in the Booking Calendar shortcode.
              Probably you are use this shortcode: [booking resource_id='5,6' nummonths=2], which is wrong!

              1) You need to use shortcode for booking resource selection like this:
              [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='5,6']
              Find more information at this page: https://wpbookingcalendar.com/faq/shortcode-booking-resources-selection/

              2) Or if you want to show 2 separate booking forms, then use these shortcodes:
              [booking resource_id=5 nummonths=2]
              and second this one:
              [booking resource_id=6 nummonths=2]

              Find more information at this page: https://wpbookingcalendar.com/faq/shortcode-booking-form/

              Kind Regards.

              • Hello,

                I already tried this shortcode several times, it doesn't work. ONly the first resource appears, when i select the second one there is nothing, no calendar or booking form

                • Hello.
                  Can you send screenshot of this shortcode ?
                  Please send all this info to support @ wpbookingcalendar.com
                  Thank you.

  8. Hello,

    unfortunately the plugin is not suitable for the purpose of my website. I bought the version Business Medium and used it now for a few days. Could you cancel the order for my please? so I can get my money back.

    Thank you in advance.

    • Hello.
      Email with further description was sent to your email address.
      Check your email.

  9. Hi!
    I want to remove name, last name and email from the booking form and get those fields automatically from the wordpress registered user fields (only logged-in users are allowed to access the bookings). How can I accomplish this? I know there is an option to auto-complete the information but I don't want these fields to show in the form

    • Hello.
      1) >> " I know there is an option to auto-complete the information but I don't want these fields to show in the form"
      Ok, good that you know how to activate this option.
      It is the only the way how to auto-fill such form fields.

      In the paid versions of Booking Calendar, you can set such fields as hidden.

      For example:
      <div style="display:none;"> <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> </div>

      Such code, will insert the text field for the first name, and mark this field as hidden.
      And if you activate the "Auto-fill" booking form field for logged in users, then such field will be auto-filled by the data from the user profile.
      Activate this option at the WP Booking Calendar > Settings General page in "Form Options" section.

      2) Booking Calendar can auto fill data only for few fields, like "First name", "Second name" and "Email" fields from the User profile.

      3) For ability to make bookings only for logged in users, you can insert the booking form into the password protected page (it's standard functionality of the WordPress), and then inform password to such page, only for your registered users.

      Kind Regards.

  10. Is is possible to force radio buttons to each be on a separate line using your wizard?

    Right now they are just one after the other on my desktop...on my phone they are under each other. I guessing it a spacing thing.

    • Hello.
      Please send the link to your page with booking form, where you are having the issue.